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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai
Refer Me

Steffy Hernandez | Page 2

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

Contact Me
4.7
40 Reviews

Dealership Experience

3 yrs

Industry Experience

1 yr, 4 mos

4.7

40 Reviews

Write a Review

40 Reviews of Steffy Hernandez

January 19, 2024

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Employee Rating

The staff at big star were very nice. I worked with Steffy and she did an amazing job explaining the process to me! Thanks for the service.! More

by jasmineatkins16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 22, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

January 07, 2024

Dealership Rating
Employee Rating

Long wait time but still satisfied with the service totally satisfied with the service that day More

by cs6016
Recommend Dealer
Yes

Other Employees Tagged: Luis Delcid, Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams , zzGabriel zzCruz, zzPaul zzHewitt

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Jan 08, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience. We will be working on futher reducing wait time.

January 06, 2024

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Employee Rating

Clean helpful and not pushy! Thank you for taking care of me. I liked the communication. More

by hyde915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Jan 08, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 25, 2023

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Employee Rating

Kaleb was very thorough in his explanation of recommended services for our tucson. He did not make us feel like we were being "up-sold". Very professional and courteous. More

by jbeers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Hernandez, Sterling Whitely, Kaleb Chadwell

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Dec 26, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 22, 2023

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Employee Rating

Simply the best! Consummate professional. Great service. Good. Good Good Good Good Good Good Good More

by LOFARO.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Dec 22, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 20, 2023

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Employee Rating

very good service-everything perfect , all people working very friendly STEFFY HERNANDEZ VERY GOOD WORKER More

by TRANYEN74
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Dec 21, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 07, 2023

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Employee Rating

The new dealership is nice. Waiting area is comfortable and the ease of pulling into the service is much better More

by breia.may
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung

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Dec 08, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. Yes, we are quite proud of our new facility. We are honored that you chose Big Star Hyundai!

November 24, 2023

Dealership Rating
Employee Rating

Steffy took very good care of us and followed up with us in a timely manner. The technician sent videos explaining every step of the process. More

by OS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 28, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 19, 2023

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Employee Rating

Excellent customer service. Wonderful facility. We had a recall any handled it quickly and professionally. More

by CAROLYN HAAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

Helpful
Report | Print
Nov 20, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

November 18, 2023

Dealership Rating
Employee Rating

Had excuses 3 different times I went to pick up my car and I was not happy More

by SPARKYJC71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

Helpful
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Nov 21, 2023

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. Please reach out to me directly with your best contact information so that I may gather more details and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

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