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Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair | Page 2

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
499 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

11 yrs, 10 mos

4.8

499 Reviews

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499 Reviews of Stephanie McNair

July 06, 2026

Dealership Rating
Employee Rating

All of my experience at the dealership has always been extremely excellent and very professional. More

by Hoover595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico, Ashley Ochwat

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Jul 07, 2026

Toyota of Scranton responded

Hoover595, Thank you so much for your wonderful feedback! We’re honored to know that every experience you've had with our dealership has been excellent and professional. Your continued trust means a great deal to our team, and we truly appreciate you taking the time to share your kind words. We look forward to providing you with the same exceptional service for many years to come! Warm regards, The Toyota of Scranton Team

June 01, 2026

Dealership Rating
Employee Rating

Everyone is very attentive, makes sure you know what’s going on every step of the way and the waiting room is comfortable. More

by HBUCK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hailee Politz

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Jun 01, 2026

Toyota of Scranton responded

HBUCK9, Thank you for taking the time to share your experience! We're glad to hear that our team kept you informed throughout your visit and that you found our waiting area comfortable. Providing clear communication and a welcoming environment are both important parts of the experience we strive to deliver. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

May 29, 2026

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Employee Rating

great service department, very well organized and was a very quick in and out for our appointment More

by CHESNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Baum

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May 29, 2026

Toyota of Scranton responded

CHESNICK, Thank you for your review and for sharing your experience with our Service Department. We're glad to hear you found the department well organized and that your visit was quick and efficient. We'll be sure to share your kind comments with Stephanie. We also noticed that your overall rating was 4 stars and that David received a 3-star rating. We are always looking for ways to improve and would appreciate any additional feedback you could provide regarding your experience with David or anything we could have done better during your visit. Please reach out to me at the number listed below. Thank you for choosing Toyota of Scranton. We value your feedback and look forward to hearing from you. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

May 23, 2026

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Employee Rating

David is an exceptional service advisor. Everything was. handled efficiently and quickly. Service was finished right on schedule. More

by GKH7867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

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May 25, 2026

Toyota of Scranton responded

GKH7867, Thank you for your kind review! We're thrilled to hear that David provided an exceptional service experience. Clear communication, efficiency, and delivering on promised timelines are all important to us, and we're glad David made your visit a positive one. We appreciate your trust in our team and look forward to serving you again at Toyota of Scranton. Take care, ~The Service Team Toyota of Scranton

April 29, 2026

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Employee Rating

Stephanie was kind and informative. It was my first time getting my car serviced and she explained what they will be doing in words I understood. More

by FENNERALISSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco, Matthew Hedden

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Apr 30, 2026

Toyota of Scranton responded

FENNERALISSA1, Thank you for sharing your first service experience with us. We’re so glad Stephanie made it a positive one by being kind, informative, and taking the time to explain everything clearly. We know a first visit sets the tone, and we appreciate the opportunity to earn your trust. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

April 29, 2026

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Employee Rating

Stephanie and the service dept are wonderful. Stephanie was patient and kind guiding me through the whole process. Everyone was on time and the waiting area is extremely comfortablew More

by MYSPECIALYORKIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Forti

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Apr 29, 2026

Toyota of Scranton responded

MYSPECIALYORKIES, Thank you for your kind review. We’re so happy to hear Stephanie and our service team provided such a wonderful experience. Stephanie’s patience and kindness mean a great deal, and we’re glad she helped guide you through the entire process. It’s also wonderful to know you found everything on time and enjoyed our comfortable waiting area. We truly appreciate your support and look forward to taking care of you again at Toyota of Scranton. Warm regards, ~The Service Team Toyota of Scranton

March 18, 2026

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x x x x x x x x x x x x x x xxxxxxxxxxxxxxx More

by MUNLEY.VINCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 14, 2026

Dealership Rating
Employee Rating

Stephanie McNair is a tremendous asset to Toyota of Scranton! A delight to deal with, quite professional and incredibly knowledgeable about the mechanics of Toyotas! It is a pleasure to go out of my wa More

by JILLSHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2026

Toyota of Scranton responded

JILLSHILL, Thank you so much for the wonderful review! We truly appreciate you taking the time to share your experience. Stephanie McNair is absolutely a tremendous asset to our team, and we’re so happy to hear how professional, knowledgeable, and enjoyable she made your visit. It means a lot to know you would go out of your way to service your vehicle with us. We’re grateful for your trust and look forward to seeing you again at Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience

January 22, 2026

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Employee Rating

She was kind considerate and made sure that I was taken care of all in all the service was great More

by JRPAONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2026

Toyota of Scranton responded

JRPAONE, Thank you for sharing your experience with us! We’re so glad to hear that Stephanie was kind, considerate, and made sure you were well taken care of. Providing great service is always our goal, and it’s wonderful to know your visit was a positive one. We truly appreciate your feedback and look forward to taking care of you again in the future. Warm regards, MJ Preno Vice President of Guest Experience

January 12, 2026

Dealership Rating
Employee Rating

She was very helpful, friendly, and knowledgable. Place was very clean and inviting as usual. More

by mikelrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ochwat, Jason Palmigiano, Jon Lane

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Jan 13, 2026

Toyota of Scranton responded

mikelrc, Thank you for sharing your experience. I’m glad to hear she was helpful, friendly, and knowledgeable, and that our dealership felt clean and inviting as always. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you again. Warm regards, MJ Preno VP of Guest Experience

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