Jim Luyster

Toyota of Scranton responded

DNMILLS6, Thank you for being a loyal Toyota of Scranton customer, from purchase all the way through service. Hearing that our advisers make the process easy every time is exactly the kind of consistency we aim for. Thanks for being part of the Toyota of Scranton family, and continue enjoying every mile! Best Regards, The Toyota of Scranton Team

Toyota of Scranton responded

Armyguy60d, Thank you so much for your incredible review and for your many years of loyalty to Toyota of Scranton. We are truly honored to have earned your trust over the years. Congratulations on your new 2026 Toyota Tundra Limited! We're delighted to hear that Noah, Rich, Marco, and Jim each played a meaningful role in making your purchase such a positive experience. Your recognition of their dedication, professionalism, and commitment to finding the right solution means a great deal, and we'll be sure to share your kind words with each of them. Most importantly, thank you for your service to our country as a retired U.S. Government Military member and First Responder. Your support and confidence in our team are privileges we never take for granted. We sincerely appreciate you being part of the Toyota of Scranton family and look forward to serving you for many years to come. Enjoy every mile in your new Tundra! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

DAVID.KOHUT, Thank you so much for your incredible loyalty and for trusting Toyota of Scranton for the past 20 years! Knowing this is your fourth or fifth vehicle with us truly means the world to our team. It's relationships like yours that inspire us to provide an exceptional ownership experience every step of the way. We're thrilled to hear Joshua and Jim made your latest purchase a pleasure and that you're already loving your new truck! Congratulations, and thank you again for your continued confidence in our team and in Toyota. We look forward to being here for all your automotive needs for many years to come. Enjoy your new truck! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

unhappy2026, Thank you so much for this incredible review! We truly appreciate your loyalty and trust over the years. Hailee is an outstanding Service Advisor, and we’re so glad to hear she continues to go above and beyond to ensure everything is done right and clearly explained. Knowing you have peace of mind when servicing your vehicles means everything to us. Thank you again for choosing Toyota of Scranton—we’re grateful to have you as part of our Toyota family! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

SUNSHINE1813, Thank you for taking the time to share your feedback. We understand your concerns regarding the change in financing terms after trading in your original vehicle. Because this was a completely new purchase, all details—including payment differences and interest rates—were reviewed and discussed at the time of the transaction. We do apologize for any frustration this caused. We’re glad to hear Dylan and Jim provided you with great service throughout the process, and we truly appreciate your recognition of their efforts. If you’d like, we’d be happy to review your financing again to see if there are any future opportunities for improvement. Please don’t hesitate to reach out—we want to ensure you remain confident and comfortable with your purchase. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

OLEG, Thank you for the kind words! We're thrilled to hear you felt confident in working with us and that you received great value for your trade and your new SUV. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

AKKP, Thank you so much for the wonderful review! We're thrilled to hear that our team made your car-buying experience easy and enjoyable. We truly appreciate your recommendation and look forward to being here for you anytime you need us. Enjoy your new vehicle. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

gratefulgardener356, Thank you for the wonderful feedback! We're so glad to hear that you felt listened to and supported throughout your experience. Our team takes pride in providing a professional and pressure-free environment, and it's great to know we were able to help you find the right vehicle. Thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

KELLY_SARTI, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service team and that everyone was accommodating and patient. Providing excellent service is always our goal, and it’s wonderful to know we met your expectations. If there’s ever anything you need in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton