Stephanie Spangler
Stephanie Spangler at Southern Ford

Stephanie Spangler | Page 14

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
813 Reviews
4.9

813 Reviews

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813 Reviews of Stephanie Spangler

February 06, 2026

Dealership Rating
Employee Rating

Went in for an oil change and to fix my center console and was told there is no time to fix my center console. Service manager did not have time for me to schedule a follow up appointment so I still have More

by bcrews926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

"Bcrews926" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 06, 2026

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Employee Rating

I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there More

by ernestwashington65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Demetrius Alexander, Elijah Bobinger , Jeff Dobson, Robert Johnson, Kevin Phillips, Guy Stewart, Dustin Wagner

February 05, 2026

Dealership Rating
Employee Rating

Elijah was very professional and courteous and cares about his customers. He is truly an asset to Southern Ford. More

by rws13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elijah Bobinger

February 02, 2026

Dealership Rating
Employee Rating

Good as usual - very dependable. Always enjoy working with Stephanie. Knowledgeable and professional technicians. More

by fpittman49
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

January 31, 2026

Dealership Rating
Employee Rating

efficient, nice guest lounge, The facility is ran efficiently, the advisor communicated effectively with me on what Expedition needed. More

by PJENSEN
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

January 26, 2026

Dealership Rating
Employee Rating

Great people to work with. Very thorough. It was my first time at Southern Ford and I was very impressed. I will be back . More

by Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 17, 2026

Dealership Rating
Employee Rating

I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 16, 2026

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Employee Rating

Good customer service , was really nice recommend others to come visit this dealership. Thank you More

by elijahd0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Elijah Bobinger , Robert Johnson, Kevin Phillips

January 15, 2026

Dealership Rating
Employee Rating

The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More

by glizzdogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Elijah Bobinger , Robert Johnson, Kevin Phillips

January 14, 2026

Dealership Rating
Employee Rating

Upon entering, the workers seem unattentive to customers. However, Stephanie was very attentive to me. More

by cspel002
Service Time
Service Communication
Recommend Dealer
Yes
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