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Stephanie Spangler

Overview Reviews (775) Inventory (396)

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Stephanie Spangler

Stephanie Spangler | Page 67

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9

775 Reviews

Overview Reviews (775) Inventory (396)

4.9

775 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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775 Reviews of Stephanie Spangler

April 28, 2024

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Employee Rating

Very courteous and friendly. Kept me posted on the status of my vehicle at all times. Kept me posted on the status of my vehicle at all times. More

by jrgmunoz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 30, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 27, 2024

Dealership Rating

Employee Rating

Jon is very professional, courteous, and eager to determine my needs. He went to extra yard to ensure that all of my concerns were addressed and or corrected. Need more people I can in the workforce determine my needs. He went to extra yard to ensure that all of my concerns were addressed and or corrected. Need more people I can in the workforce and he is one of the main reasons I continue to use that service department. More

by REGGIE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones , JON CONWAY

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Apr 30, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 27, 2024

Dealership Rating

Employee Rating

Great customer service. Always listening to customers concerns and very good at keeping you informed about your vehicle and situation. Always listening to customers concerns and very good at keeping you informed about your vehicle and situation. More

by CRUZIN413

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

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Apr 30, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 27, 2024

Dealership Rating

Employee Rating

Worked me in on short notice; quickly diagnosed issue; corrected recall stuff without me having to ask. corrected recall stuff without me having to ask. More

by CKWORKSALOT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marcus Mitchell

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Apr 30, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 26, 2024

Dealership Rating

Employee Rating

Southern Ford Newport News is top notch, great service, they keep my interior clean. Stephanie is wonderful, always pleasant and helpful! they keep my interior clean. Stephanie is wonderful, always pleasant and helpful! More

by jshursey@yahoo.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

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Apr 30, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 26, 2024

Dealership Rating

Employee Rating

John always goes over and above to take care of my family. John should be promoted and given a raise. family. John should be promoted and given a raise. More

by Jimmie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones , JON CONWAY, Jeff Dobson

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Apr 26, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 25, 2024

Dealership Rating

Employee Rating

Professional And courteous . The mechanics are top notch and honest. Good attitude and atmosphere. Thanks? The mechanics are top notch and honest. Good attitude and atmosphere. Thanks? More

by HAYWOOD642

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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Apr 26, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 25, 2024

Dealership Rating

Employee Rating

Stephanie is an excellent representative. She always take care of my needs. She always greets you with a pretty smile She always take care of my needs. She always greets you with a pretty smile More

by ITRON16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 26, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 25, 2024

Dealership Rating

Employee Rating

Great service and professionally handled. Lyft ride to and pick up from work. Will come back again for future services. Lyft ride to and pick up from work. Will come back again for future services. More

by SChopra_1999

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 26, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 25, 2024

Dealership Rating

Employee Rating

Stephanie and the crew had Southern done a great job for me in the past, and my Latest visit. me in the past, and my Latest visit. More

by ECKSTEIN2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 26, 2024 -

Southern Ford responded

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