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Stephanie Spangler

Overview Reviews (774) Inventory (396)

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Stephanie Spangler

Stephanie Spangler | Page 68

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9

774 Reviews

Overview Reviews (774) Inventory (396)

4.9

774 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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774 Reviews of Stephanie Spangler

April 23, 2024

Dealership Rating

Employee Rating

Fast friendly and efficient Made several recommendations which help tremendously A good team to work with recommendations which help tremendously A good team to work with More

by TMOLLOY870

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

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Apr 24, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 23, 2024

Dealership Rating

Employee Rating

Always get the car serviced there! prompt and courteous service clean and nice facilities easy to schedule. prompt and courteous service clean and nice facilities easy to schedule. More

by patc9469

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

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Apr 24, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 23, 2024

Dealership Rating

Employee Rating

Very good service and good communication. I was in and out within an hour. Stephanie did a great job. I was in and out within an hour. Stephanie did a great job. More

by YUNIERN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 22, 2024

Dealership Rating

Employee Rating

Excellent communication. Quick responsive service. Above and beyond. Quality work Attention to detail. Thank you Quick responsive service. Above and beyond. Quality work Attention to detail. Thank you More

by TWALKER7365

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

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Apr 24, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 22, 2024

Dealership Rating

Employee Rating

Great work. Friendly staff. I use them for all our vehicles including cars that are not Fords. Friendly staff. I use them for all our vehicles including cars that are not Fords. More

by M Jensen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones , Jimmy

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Apr 24, 2024 -

Southern Ford responded

April 20, 2024

Dealership Rating

Employee Rating

Stephanie makes this dealership 5 Star. She listens, she cares and she makes sure that all of your concerns pertaining to your car are addressed. She wonderful! I look forward to seeing he She listens, she cares and she makes sure that all of your concerns pertaining to your car are addressed. She wonderful! I look forward to seeing her. More

by bmbcindy61

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 20, 2024

Dealership Rating

Employee Rating

This dealership is reliable and thorough when diagnosing problems. Vehicle was ready as promised. Stephanie and Jon are great service managers. problems. Vehicle was ready as promised. Stephanie and Jon are great service managers. More

by JORDAN834

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

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Apr 24, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 20, 2024

Dealership Rating

Employee Rating

Always great service. Have purchased and had all service performed for 3 vehicles from this dealership. Have purchased and had all service performed for 3 vehicles from this dealership. More

by JWALLEN99970

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 20, 2024

Dealership Rating

Employee Rating

They took good care of me and they we’re professional and polite with me polite with me More

by jameschurchill2005

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 18, 2024

Dealership Rating

Employee Rating

Everything done was completed correctly, up to standard, and in a well paced timely manner. and in a well paced timely manner. More

by AYOST17

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: EDWIN WARREN

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Apr 19, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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