Stephen Baer | Page 2

The attention to details was great. They thoroughly diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my col diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my colleagues. More

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I am utterly disappointed in lack of service and understanding that my wife and I experienced today. We brought in our 2020 Infiniti Q50 Red Sport that we purchased here last year for an oil change understanding that my wife and I experienced today. We brought in our 2020 Infiniti Q50 Red Sport that we purchased here last year for an oil change and tire rotation. We have less than 16000 miles on our vehicle and we are informed we need four new tires with no further explanation or willingness to discuss how that is possible or ways to remedy the situation or meet us at least half way. The service manager agreed that he would not be happy with replacing sport tires every 16000 miles on his vehicle. After getting back home and researching the situation, it appears that the Dunlop tires on the Infiniti Q50 Red Sport are known to have defects in the valve stem that result in a bumpy ride that definitely does not make you feel like you are driving any form of premium or luxury vehicle. I am not accustomed to giving bad reviews and always try to see things from their point of view; but, as a business owner myself I can not imagine not trying to remedy a situation that was clearly not the customer's fault. I have purchased multiple new vehicles in my lifetime and based on this experience, I will never own another Infiniti. More

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The entire staff was very courteous and helpful. They made our car buying experience very easy. I will definitely recommend this car dealership to my friends made our car buying experience very easy. I will definitely recommend this car dealership to my friends More

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Always outstanding support and communication. The team in Louisville always takes great care of me whether its routine service or an emergency like when I had a deflating tire my last visit Louisville always takes great care of me whether its routine service or an emergency like when I had a deflating tire my last visit More

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The service is always great. They treat me like family and always take care of my vehicles. I don’t go anywhere else for service. and always take care of my vehicles. I don’t go anywhere else for service. More

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All good.Very prompt No problem Service lounge clean All good. Very prompt No problem Service lounge clean WiFi easy to access Coffee machine easy to operate Refrigerator well stocked with water All good. Very prompt No problem Service lounge clean WiFi easy to access Coffee machine easy to operate Refrigerator well stocked with water and soft drinks More

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It is the best auto group we have ever had and we have had several. They are honest, kind, friendly, etc. Natalie Parrish, Danny - business manager, Matthew Murphy, Anna in service and others. They mak had several. They are honest, kind, friendly, etc. Natalie Parrish, Danny - business manager, Matthew Murphy, Anna in service and others. They make you feel like we are their # one priority. They have pleasant attitudes and are patient with you. The showroom is very clean and has a very nice waiting area. Natalie, Danny, Matthew and Anna know us by name, even if we have not been there in a while. This is our 3rd vehicle in 21/2 years from them and they have always taken care of to the utmost highest level. We also love that they will come and pick up our vehicle and will return it when it needs to be serviced. They also have manners and are very respectful when they provide us with a nice and safe vehicle. Over the years, other dealerships and we have had some, Ford, Chevy, Toyota to name a few and none have been as good as your Louisville Infiniti. We are sold on Infiniti! We only hope we get 13 years out of this QZX 80 like our Toyota we had. We Love this vehicle. Thanks for asking us your opinion. More

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Kept me posted. They got me a loaner immediately. Great experience. I think some charges are higher than they would be at a normal mechanic though. experience. I think some charges are higher than they would be at a normal mechanic though. More

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Nick was amazing. Great experience all around. No hassle at all. Great prices. Can’t be beat! This was the best experience that anyone can get buying a vehicle. at all. Great prices. Can’t be beat! This was the best experience that anyone can get buying a vehicle. More

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Great dealership!! Great service department. I have been highly satisfied with my vehicle and all service visits. Would recommend to anyone looking for a new or used vehicle. highly satisfied with my vehicle and all service visits. Would recommend to anyone looking for a new or used vehicle. More

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