Stephen Kenna
Stephen Kenna at Chevrolet of Everett

Stephen Kenna | Page 13

Service Advisor

Chevrolet of Everett

7301 Evergreen Way
Everett, WA 98203

4.7
272 Reviews
4.7

272 Reviews

Write a Review

272 Reviews of Stephen Kenna

November 19, 2024

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Employee Rating

The actual service on the car was very good but for whatever reason they had my car registered under someone else's name, even though I had an appointment. So when my car was ready for pick up they wer More

by THOMASMFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Chevrolet of Everett responded

We appreciate you sharing your feedback and are glad to hear the actual service on your car was very good! However, we sincerely apologize for the mix-up with your car being registered under the wrong name. At Chevrolet of Everett, we strive to deliver a BETTER EXPERIENCE, and situations like this fall short of our commitment to excellence. We’ll review this with our team to ensure better accuracy in the future. Thank you for bringing this to our attention, and we hope to make your next visit seamless!

November 19, 2024

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Routine maintenance completed seamlessly and amazingly fast. Great customer service and friendly advisors that quickly process and get you on your way. Plus free Lyft rides to and from More

by fndobler
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Randall Boward

Nov 21, 2024

Chevrolet of Everett responded

We’re so happy to hear that your routine maintenance was completed seamlessly and efficiently! It’s great to know that our friendly advisors and complimentary Lyft rides made your visit even more convenient. At Chevrolet of Everett, providing a BETTER EXPERIENCE is what we’re all about. Thank you for choosing us, and we look forward to assisting you again!

November 19, 2024

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Dealership applied Repel and PPF packages I bought at Purchase. Vehicle looks fantastic. So far, nothing but positive experiences with COE. More

by geoffwood23
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Randall Boward, Derek Revord

Nov 21, 2024

Chevrolet of Everett responded

It’s fantastic to hear that your Repel and PPF packages turned out so well and that your vehicle looks great! We’re thrilled that your experiences with Chevrolet of Everett have been so positive, as providing a BETTER EXPERIENCE is always our goal. Thank you for trusting us, and we look forward to continuing to exceed your expectations!

November 19, 2024

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Got me in right away, diagnosed and fixed. The issues with the truck changed the oil and rotated. The tires. Service manager was informative and courteous. More

by kyle@sonsfootball.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ward Fleischmann

Nov 21, 2024

Chevrolet of Everett responded

It’s great to hear that we were able to get you in right away, diagnose the issue, and take care of everything efficiently! We’re especially glad that our service manager provided informative and courteous support. At Chevrolet of Everett, delivering a BETTER EXPERIENCE is always our goal, and we’re thrilled to have met your expectations. Thank you for trusting us, and we look forward to serving you again!

November 08, 2024

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The service was real good and was done in a timely manner. Was very pleased. More

by tim.silsb
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Recommend Dealer
Yes
Nov 11, 2024

Chevrolet of Everett responded

We’re delighted to hear that you had a great experience with our service team! It’s always our aim at Chevrolet of Everett to provide timely and efficient service, and knowing you were pleased means a lot to us. Thank you for choosing us, and we look forward to serving you again with a BETTER EXPERIENCE!

November 08, 2024

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This repair took a step in the wrong direction. However the people here made sure the repair was done right. Even one of the new parts failed (not the dealerships fault). I really appreciated the More

by Wscottwright
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Travis Arnold, Betty Sidebeck, William Stanley

Nov 11, 2024

Chevrolet of Everett responded

We’re grateful for your patience and understanding, and we’re so pleased to hear that our team was able to make things right for you. It’s our goal at Chevrolet of Everett to provide a BETTER EXPERIENCE, even when unexpected challenges arise. Your recognition of our team’s commitment to quality service means a lot to us. Thank you for trusting us with your repair, and we look forward to being here for any of your future needs!

November 05, 2024

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Great experience! JJ was great and I was in and out in record time. I will continue to have all my car needs done here. Thank you so much! More

by glo-girl
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Flora , Travis Arnold, Betty Sidebeck, J J

Nov 07, 2024

Chevrolet of Everett responded

Thank you for sharing your experience! We're delighted to hear that JJ provided you with quick, efficient service and that you were in and out in record time. At Chevrolet of Everett, we’re committed to delivering a BETTER EXPERIENCE, and it’s wonderful to know we’ve earned your trust for all your future car needs. Thank you for choosing us, and we look forward to serving you again!

November 03, 2024

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Stephen went above and beyond to resolve the issue I was having with my vehicle, excellent customer service! Cannot thank him enough! More

by Dena Tougas
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Recommend Dealer
Yes
Nov 06, 2024

Chevrolet of Everett responded

Thank you for sharing your experience! We’re thrilled to hear that Stephen went above and beyond to resolve your vehicle’s issue and provided excellent customer service. At Chevrolet of Everett, we’re committed to delivering a BETTER EXPERIENCE, and it’s wonderful to know that Stephen’s dedication made a positive impact. We appreciate your trust and look forward to serving you again in the future!

October 28, 2024

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I asked for DEF to be refilled as part of an oil change. .....got home and checked ....tank was almost empty More

by pf1hawkfan
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Recommend Dealer
Yes
Nov 01, 2024

Chevrolet of Everett responded

Thank you for your feedback, and we apologize for missing the DEF refill during your recent service. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention, as it helps us ensure better attention to detail moving forward. Please feel free to reach out so we can address this for you. We appreciate your trust and hope to serve you better in the future.

October 28, 2024

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Employee Rating

Stephen Kenna service was very good, the work was done on time Good. Thank you More

by jshiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Chevrolet of Everett responded

Thank you for your feedback! We're delighted to hear that Stephen provided you with excellent service and that the work was completed on time. At Chevrolet of Everett, we’re committed to delivering a BETTER EXPERIENCE, and it’s wonderful to know we met your expectations. We appreciate your business and look forward to serving you again!

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