Stephen Kenna | Page 12

Stephen is great. He gets it done and he deserves a raise. He helps me any time I come in. He gets it done and he deserves a raise. He helps me any time I come in. More

by kphone Verified Customer Verified Customer

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Very easy to work with. No pressure. Goes the extra mile to meet the customers needs. No pressure. Goes the extra mile to meet the customers needs. More

by roveravalon7 Verified Customer Verified Customer

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I feel confident in bringing my car to this dealership…. They have treated me fairly… They have treated me fairly… More

by pmcbee29 Verified Customer Verified Customer

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Great experience and service when taking in my vehicle. Everything explained and very friendly. Highly recommend! Everything explained and very friendly. Highly recommend! More

by Raulvalencia365 Verified Customer Verified Customer

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The work was done quickly and professionally. Every visit for service has been a pleasant experience. Every visit for service has been a pleasant experience. More

by richs8 Verified Customer Verified Customer

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Although my tire pressures readings are varied, (assuming they all ought to be the same) I am working to validate the pressure monitors are correct. they all ought to be the same) I am working to validate the pressure monitors are correct. More

by samnjaz63 Verified Customer Verified Customer

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Great place, they don’t try and hide anything and are honest about price estimates. honest about price estimates. More

by gabhag93 Verified Customer Verified Customer

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JJ is the ONLY Service Rep that ever greets customers as they come in the door. I have been in many times and even if you are not going to the Express Desk he still acknowledges you. All other Service Reps they come in the door. I have been in many times and even if you are not going to the Express Desk he still acknowledges you. All other Service Reps seem to not make eye contact until they have too. More

by AHUEOHANA Verified Customer Verified Customer

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I would absolutely encourage people to not take their vehicles to Everett Chevrolet (especially diesel vehicles) for repair. We had our oil changed and after driving the vehicle the first time after the vehicles to Everett Chevrolet (especially diesel vehicles) for repair. We had our oil changed and after driving the vehicle the first time after the oil change the vehicle had to be towed back to the dealership due to power loss. They ended up replacing the def fluid filter and saying it was good. They did not charge us which we raised an eyebrow to but appreciated. The next time it was driven same issue this time they said the def fluid injector needed to be replaced. They replaced it and said they were going to drive the heck out of it the next day to make sure it was good and to burn off any soot build up. They said they were going to take care of us and again they did not charge us. They did say the issue wasn’t due to the oil change. Thought it was odd they weren’t charging us but went with it. The next day while they were driving the vehicle it caught fire. They told us they were going to make it right and take care of us. For over a month they tried to find parts and to repair the vehicle. After a month they told us it couldn’t be repaired the cost would be too great. They said there wasn’t anything they could do and we would need to go through our insurance. During a meeting with the GM, service manager and techs suddenly the story started changing and one of the things they had originally told us wasn’t done when it should have been done they were now telling us it had been done. When we called the service manager out on it he suddenly didn’t remember saying that. They couldn’t tell us what caused the fire just that it wasn’t their fault. We had given them the benefit of the doubt for a month hoping they would do the right thing! We weren’t asking for the world we just wanted to be made whole. We were extremely patient and tried to be understanding. We didn’t expect them to come out and say it’s their fault even though we strongly believe it’s their fault. Had they done the right thing like they said they were going to and made us whole we would have been satisfied. We are now having to deal with a claim through our insurance and suddenly Everett Chevrolet has a “good idea” of what happened…an idea that they NEVER brought up to us and had never been mentioned previously. We are still dealing with the claim and will have the vehicle sent to another shop for an unbiased look. After years of using their service center (with a few blips that we should have paid more attention to) and having family that have purchased several vehicles and have used Everett Chevrolet for all of their maintenance it’s very disappointing to have things turn out this way. More

by earlyevr Verified Customer Verified Customer

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I've been here twice so far for help with my vehicle. Both times the team did everything in their power to help me as quickly as possible. I really appreciate having a place I can take my car to and know Both times the team did everything in their power to help me as quickly as possible. I really appreciate having a place I can take my car to and know that I am going to have an experienced group that I can trust to be honest and take care of my vehicle. I hope to be able to continue getting my car serviced here and have good experiences with the team. Thank you! =) More

by Elvys Ehlum Verified Customer Verified Customer

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