Every time I’ve gone in to have my car serviced, I’ve
always been treated with kindness and courtesy and professionalism. I’ve never once had an issue with anything with my car when I bring it into the s
always been treated with kindness and courtesy and professionalism. I’ve never once had an issue with anything with my car when I bring it into the shop. I’ve also been totally treated with respect and felt valued by the people that assist me.
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by tanner3404
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2026 -
Chevrolet of Everett responded
Thank you for continuing to trust us with your vehicle. It means a lot to hear that Dan Flora, Stephen Kenna, and the team have consistently treated you with kindness, professionalism, and respect every time you've visited. We want every customer to feel valued and confident in the care their vehicle receives, and we truly appreciate you taking the time to share your experience.
I took my truck in for a vibration issue.
In the afternoon, they told me it needed wheel balancing. I said, "Okay, go ahead and do it." Later, they called me back to say they couldn't do it d
In the afternoon, they told me it needed wheel balancing. I said, "Okay, go ahead and do it." Later, they called me back to say they couldn't do it due to a staff shortage. I ended up wasting the entire day for nothing. After going to this dealership for seven years, I am deeply disappointed; I will never return.
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by vsierraburboa
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2026 -
Chevrolet of Everett responded
I'm sorry we let you down after you trusted us with your truck for so many years. Being told wheel balancing was needed and then later finding out we couldn't complete it because of staffing is frustrating, and I understand why losing the whole day would leave you disappointed. We should have communicated sooner and handled that better, and we'll use this with Stephen and our service team to improve how we manage and communicate those situations.
Appreciate keeping me up to date, very professional yet
friendly Gave me a break on cost of repair
friendly Gave me a break on cost of repair
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by Tdarling7
Verified Customer
Verified Customer
Other Employees Tagged:
Stephen Kenna
May 20, 2026 -
Chevrolet of Everett responded
Thank you for the great feedback. I'm glad Stephen kept you updated and made the experience feel professional, friendly, and fair. We appreciate the chance to help with the repair cost and deliver the kind of Better Experience you can feel good about.
Aside from the smudges in the ceiling, Which was cleaned
up with a detail job, I found this experience of getting sun roof replaced altogether not bad.
up with a detail job, I found this experience of getting sun roof replaced altogether not bad.
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by Dsdavid2012
Verified Customer
Verified Customer
Other Employees Tagged:
Stephen Kenna
May 20, 2026 -
Chevrolet of Everett responded
Thank you for sharing this. I'm sorry about the smudges left on the ceiling after the sunroof replacement, but I'm glad Stephen and the team were able to get it cleaned up with the detail. We appreciate your patience and the chance to make it right - that follow-through is an important part of the Better Experience we want you to have.
Stephen is great, many of the others are awkward to
interact with. And the new website is really bad, I miss being able to request specific services and people.
interact with. And the new website is really bad, I miss being able to request specific services and people.
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by btaylorwa
Verified Customer
Verified Customer
Other Employees Tagged:
Stephen Kenna
May 21, 2026 -
Chevrolet of Everett responded
Thank you for being honest with us. I'm glad Stephen continues to take good care of you, but I'm sorry the rest of the interactions have felt awkward and that the new website has made scheduling harder. Being able to request specific services and people matters, and we'll be paying attention to that feedback as we work to make the service experience easier and more personal.
Every thing was great until I noticed that you spilled
DEF all down the side of my truck and all over the fuel nook. It look like you trued t wipe if off the side of my truck but did not do a very good j
DEF all down the side of my truck and all over the fuel nook. It look like you trued t wipe if off the side of my truck but did not do a very good job.
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by bob.monahan
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2026 -
Chevrolet of Everett responded
I'm sorry we left DEF down the side of your truck and around the fuel area after service. Even if the rest of the visit went well, that cleanup should have been handled much better before the truck was returned to you. We'll address this with Dan, Stephen, and the service team so the final inspection reflects the Better Experience you should expect from us.
On point with the task.
Great service, Dan kept me in the loop with everything from parts arriving to starting work, to finishing.
Great service, Dan kept me in the loop with everything from parts arriving to starting work, to finishing.
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by Cddr21
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Chevrolet of Everett responded
Thank you for the great feedback. Dan will appreciate hearing that his updates on parts, start time, and completion made the visit feel smooth and on point. Keeping you in the loop is a big part of how we try to deliver a Better Experience every time.
Service staff was amazing.
I showed up 90 minutes before my appointment and they were able to fit me in, with the caveat that they would need to attend to their clients schedul
I showed up 90 minutes before my appointment and they were able to fit me in, with the caveat that they would need to attend to their clients scheduled ahead of me. I appreciated that they disclosed that - to be clear is to be kind. But they exceeded my expectations, finishing my repair early while also honoring other clients who arrived at their scheduled time
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by trisha.leonard.msw
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
Chevrolet of Everett responded
Thank you for the thoughtful 5-star review. I'm glad Dan Flora, Stephen Kenna, and the service team were clear with you about the timing when you arrived 90 minutes early, then still managed to get your repair finished ahead of expectations. That kind of honest communication and respect for everyone's schedule is exactly the better experience we want you to feel here.
Steven was fair and gave me a lot of information.
Steven helped me to make the best repair decision possible.
Steven helped me to make the best repair decision possible.
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by mebs20
Verified Customer
Verified Customer
Other Employees Tagged:
Stephen Kenna
Apr 27, 2026 -
Chevrolet of Everett responded
Thank you for sharing this. I'm glad Stephen was fair, thorough, and helped you feel confident choosing the right repair. We'll make sure he knows his guidance made a real difference during your service visit.
Steve was able to take care of everything my wife was
worried about before taking our truck hauling a travel trailer cross country
worried about before taking our truck hauling a travel trailer cross country
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by rkondakjian
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Chevrolet of Everett responded
Thank you for sharing this. I'm glad Steve was able to address everything your wife was worried about before your cross-country trip with the travel trailer. That kind of peace of mind matters, especially before a haul like that, and we're happy the service visit gave you confidence.
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