Stephen Kenna | Page 2

Chevrolet of Everett responded

Thank you for sharing this. I'm sorry about the smudges left on the ceiling after the sunroof replacement, but I'm glad Stephen and the team were able to get it cleaned up with the detail. We appreciate your patience and the chance to make it right - that follow-through is an important part of the Better Experience we want you to have.

Chevrolet of Everett responded

Thank you for being honest with us. I'm glad Stephen continues to take good care of you, but I'm sorry the rest of the interactions have felt awkward and that the new website has made scheduling harder. Being able to request specific services and people matters, and we'll be paying attention to that feedback as we work to make the service experience easier and more personal.

Chevrolet of Everett responded

I'm sorry we left DEF down the side of your truck and around the fuel area after service. Even if the rest of the visit went well, that cleanup should have been handled much better before the truck was returned to you. We'll address this with Dan, Stephen, and the service team so the final inspection reflects the Better Experience you should expect from us.

Chevrolet of Everett responded

Thank you for the great feedback. Dan will appreciate hearing that his updates on parts, start time, and completion made the visit feel smooth and on point. Keeping you in the loop is a big part of how we try to deliver a Better Experience every time.

Chevrolet of Everett responded

Thank you for the thoughtful 5-star review. I'm glad Dan Flora, Stephen Kenna, and the service team were clear with you about the timing when you arrived 90 minutes early, then still managed to get your repair finished ahead of expectations. That kind of honest communication and respect for everyone's schedule is exactly the better experience we want you to feel here.

Chevrolet of Everett responded

Thank you for sharing this. I'm glad Stephen was fair, thorough, and helped you feel confident choosing the right repair. We'll make sure he knows his guidance made a real difference during your service visit.

Chevrolet of Everett responded

Thank you for sharing this. I'm glad Steve was able to address everything your wife was worried about before your cross-country trip with the travel trailer. That kind of peace of mind matters, especially before a haul like that, and we're happy the service visit gave you confidence.

Chevrolet of Everett responded

Thanks for coming back to us for a second visit-that means a lot. I'm glad Dan and Stephen kept you in the loop and made sure you felt taken care of the whole way through. We'll keep working to make every visit just as smooth and straightforward.

Chevrolet of Everett responded

I really appreciate you sticking with us through that service visit-it means a lot. I'm glad Stephen Kenna was able to help turn things around by the end, but we hear you on the middle not going smoothly and that's on us to tighten up. Thanks for the honest feedback and for continuing to trust us with your vehicle

Chevrolet of Everett responded

Thank you for the kind words. We really appreciate you calling out Dan Flora, Stephen Kenna, and our front desk team, along with the thorough estimate and communication you received. It means a lot to know the whole service visit felt clear, professional, and well done from start to finish.