Stephen Kenna | Page 3

Chevrolet of Everett responded

I'm glad we could get you set up with a rental quickly and have your truck turned around in just a few hours - that's exactly how a first visit should feel. I'll make sure Dan and Stephen hear you appreciated how easy everything was. Thanks for trusting us with your truck and giving us the chance to earn that recommendation.

Chevrolet of Everett responded

Thank you so much for sharing this - it means a lot. Hearing that Hector and Milo made you feel at home while helping you find the perfect vehicle for your family is exactly the kind of experience we want every guest to have. I'm glad Stephen and Makala helped make the rest of the process smooth too. We're grateful you trusted us with such an important decision, and we hope your family is loving the new ride.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

Thank you for saying that - I'm really glad Dan and Stephen took great care of you. Getting the parts handled quickly and making sure you had a ride home while you waited is exactly the kind of thing we try to stay on top of. It means a lot to see all fives across the board. We appreciate you trusting us with it.

Chevrolet of Everett responded

Thank you for that - it really means a lot that you feel taken care of every time you're here. I'll make sure Stephen Kenna sees this, especially since you've trusted him more than once. We appreciate you continuing to come back to us, and we'll keep doing our best to make each visit just as solid as the last.

Chevrolet of Everett responded

That means a lot - especially the part about never feeling ripped off. Trust is everything in service, and I'm really glad Stephen Kenna has earned that with you. We'll keep making sure the quality stays high and the experience stays straightforward every time you come in.

Chevrolet of Everett responded

That's great to hear - thank you for the 5 stars. I'm glad Stephen Kenna was able to track down the cause of the check engine light, replace the two bad parts, and still have your vehicle back to you by the end of the next day. Taking care of the oil change and tire rotation while we were at it just makes it easier on you. We appreciate you trusting us to handle it all.

Chevrolet of Everett responded

Thank you - that's exactly what we like to hear. I'm glad Dan Flora and Stephen Kenna were clear about what your car actually needed and didn't try to upsell you on anything extra. Straight answers and solid service should always be the standard. We appreciate you trusting our team and look forward to taking care of you next time.

Chevrolet of Everett responded

It means a lot to hear you say it's been incredible every time you've come in. I'm especially glad Stephen Kenna made you feel supported and worked with you around your financial challenges - that kind of patience isn't accidental. We know life isn't always straightforward, and we'll always do our best to meet you where you are and make each service visit feel just as solid as the last.

Chevrolet of Everett responded

It's great to hear Dan kept you updated and in the loop while your vehicle was in service. That steady communication makes a big difference, especially when you're trying to plan your day around it. We appreciate you recognizing both Dan and Stephen - we'll keep working to make the timing just as smooth as the updates next time.