Stephen Kenna | Page 3

Chevrolet of Everett responded

Thanks for coming back to us for a second visit-that means a lot. I'm glad Dan and Stephen kept you in the loop and made sure you felt taken care of the whole way through. We'll keep working to make every visit just as smooth and straightforward.

Chevrolet of Everett responded

I really appreciate you sticking with us through that service visit-it means a lot. I'm glad Stephen Kenna was able to help turn things around by the end, but we hear you on the middle not going smoothly and that's on us to tighten up. Thanks for the honest feedback and for continuing to trust us with your vehicle

Chevrolet of Everett responded

Thank you for the kind words. We really appreciate you calling out Dan Flora, Stephen Kenna, and our front desk team, along with the thorough estimate and communication you received. It means a lot to know the whole service visit felt clear, professional, and well done from start to finish.

Chevrolet of Everett responded

That's great to hear-thank you for calling that out. We're glad Dan Flora and Stephen Kenna made the experience feel timely and easy to work through, and that everything was finished right when we said it would be. That kind of smooth, on-time visit is exactly what we aim for every time you're in.

Chevrolet of Everett responded

We'll take that all day-thank you. Fast and effective is exactly what we're aiming for, and it's great to hear the service hit the mark for you. Appreciate you coming in and trusting us with it.

Chevrolet of Everett responded

I'm really sorry we put you in that spot-canceling 10 minutes before your appointment after you left work and drove in from Seattle isn't okay. And missing the tire pressure after your rotation, especially with it that far off, should have been caught before the car left. We appreciate you calling this out and we're taking a close look at both the communication and our final checks so this doesn't happen again.

Chevrolet of Everett responded

I'm really glad we could get your car in right away after it was towed in-that kind of timing matters. Stephen Kenna getting you a quick diagnosis and a clear answer by 9:30 is exactly how we want things to go. Appreciate you trusting us with the service and taking a moment to share this.

Chevrolet of Everett responded

Really appreciate that-taking care of people the right way is what keeps them coming back. I'm glad Stephen Kenna and the team made that come through in your visit. Thanks for the recommendation and for choosing us.

Chevrolet of Everett responded

We really appreciate you sticking with us for your service visits-it means a lot that you don't go anywhere else. Stephen Kenna and the team will be glad to hear their friendliness and efficiency stood out to you. We'll keep working to make every visit just as smooth and dependable.

Chevrolet of Everett responded

It's great to hear things felt like a big step up from your experience a few years ago-that means a lot to us. I'm glad everything was done on time and that your SUV was cleaned up and ready to go when you arrived. We'll keep working to make sure every visit feels just as smooth.