Stephen Kenna | Page 3

Chevrolet of Everett responded

Thank you for letting us know about your positive experience at Chevrolet of Everett! We appreciate you recognizing JJ for his care, knowledge, and kindness. It sounds like he embodied our Better Experience promise by providing exceptional service. Is there anything specific about JJ's knowledge or kindness that stood out to you? Sharing these details can help us recognize him for his outstanding service. On behalf of the entire team at Chevrolet of Everett, thank you for your business and kind words! We look forward to seeing you again for your next service appointment.

Chevrolet of Everett responded

Thank you for your kind words about Chevrolet of Everett! We strive to deliver a positive experience in all aspects, from our service department to the overall atmosphere. We appreciate you feeling welcome here. We hear you loud and clear about the donuts! While we don't currently offer breakfast pastries in the morning, we do have a coffee bar with complimentary beverages. Would you be interested in other breakfast options we could potentially explore offering in the future? In the meantime, thank you again for your business and feedback! We look forward to seeing you again soon.

Chevrolet of Everett responded

That's wonderful to hear! Thank you for letting us know about your positive experience at Chevrolet of Everett. We take pride in our Better Experience promise, and it sounds like the team delivered!

Chevrolet of Everett responded

That's excellent news! We truly appreciate your loyalty and continued business at Chevrolet of Everett. Our Better Experience promise is all about building relationships with our customers, and it means a lot to know your family trusts us for your vehicle needs. Is there anything specific aspects of the dealership that keep you coming back for future purchases? Knowing what keeps our customers satisfied helps us ensure we continue to deliver the Better Experience you deserve. In the meantime, thank you again for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you so much for taking the time to write such a detailed and glowing review! We're thrilled to hear that Chevrolet of Everett was the perfect fit for your family's needs. Finding a spacious and affordable vehicle can be a challenge, so we're glad our extensive inventory and transparent pricing helped you find the right one. It means a lot to know that the entire process, from browsing the lot to finalizing paperwork, was easy and stress-free for your family. That's exactly what we strive for with the Better Experience. We're especially grateful for your kind words about our customer service. Our team truly cares about providing a positive experience for every customer, and it sounds like they achieved that with you. A huge thank you for singling out Erik DeChâtenonayree in the sales department! We're incredibly fortunate to have him on our team. His patience, knowledge, and helpfulness are what make him such a valuable asset. We'll be sure to pass your compliments along to him! Thank you again for choosing Chevrolet of Everett. We're so happy you found the perfect vehicle for your family and that you had a positive experience. We look forward to welcoming you back as returning customers in the future!

Chevrolet of Everett responded

Thank you for taking the time to share your recent experience at Chevrolet of Everett. We sincerely apologize that your visit did not reflect the Better Experience we strive to provide all our customers. We understand your frustration with not being able to test drive the truck to diagnose the concern. There may have been a misunderstanding regarding allowable testing procedures. We'd like to investigate this further and ensure our team has the proper resources to address customer concerns thoroughly. We value your business, especially considering your previous purchase of a diesel Suburban from us. We would appreciate the opportunity to regain your trust. Our service manager would be happy to discuss this directly with you. Would you be open to receiving a call to discuss how we can improve your experience? In the meantime, we hope you'll consider giving Chevrolet of Everett another chance. We're committed to exceeding your expectations and demonstrating the Better Experience you deserve.

Chevrolet of Everett responded

We're thrilled to hear about your positive experience with Dan and the alignment service at Chevrolet of Everett! Delivering excellent service is our priority, and we're glad to hear that you're satisfied with the results. We'll be sure to pass along your appreciation to Dan and the alignment technician. Thank you for choosing us, and we look forward to serving you again in the future!

Chevrolet of Everett responded

It's fantastic to hear about your positive experience with Stephen Kenna at Chevrolet of Everett! Providing exceptional service and going above and beyond for our customers is always our goal. We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. ⭐️⭐️⭐️⭐️⭐️

Chevrolet of Everett responded

It's fantastic to hear that Stephen continues to provide you with excellent service, especially during challenging times with your Sierra. Building relationships with customers like you is what we strive for, and we're glad Stephen has made the process easy for you. Thank you for your continued trust in us, and we're here to help with any future needs you may have.

Chevrolet of Everett responded

We appreciate your feedback! Providing friendly and efficient service is always our goal. If there's anything specific you'd like us to improve or any additional assistance you need, feel free to let us know. We're here to help!