Stephen Kenna | Page 4

Chevrolet of Everett responded

That's great to hear-Stephen and the repair team will really appreciate this. Feeling taken care of and like an appreciated customer is exactly how it should be every time you're in with us. Thanks for trusting us, and we'll be here whenever you need anything next.

Chevrolet of Everett responded

That means a lot-thank you for sticking with us. Hearing that you wouldn't consider going anywhere else is exactly what Dan and Stephen work toward every visit. We appreciate the trust and will keep showing up with that same responsiveness and professionalism every time you're in.

Chevrolet of Everett responded

Really appreciate you sharing this. Getting you in twice without an appointment and helping navigate the starter issue and warranty coverage is exactly the kind of support we want to provide. Stephen will be glad to hear he made the process easier for you-we'll be here whenever you need us next.

Chevrolet of Everett responded

Thank you for sticking with us for the past four years - that really means a lot. I'm glad Dan and Stephen helped make your visit fast and friendly, and that having all your truck's service records in one place keeps things simple. We appreciate you trusting us to keep your truck taken care of every time you come in.

Chevrolet of Everett responded

We love the enthusiasm - thank you for that. I'm especially glad Dan Flora and Stephen Kenna delivered the kind of communication and price transparency that stood out to you. When everything from workmanship to service time feels on point, that's exactly the experience we're aiming for. We appreciate you being here and trusting us with your service.

Chevrolet of Everett responded

I'm really sorry you've felt overlooked when you come in - that's not okay, and I hate that it's been your experience more than once. Not getting paperwork, having your oil life light left on, and not having the recall clearly explained (especially after requesting a call) is on us. You should never leave here questioning whether the work was done. We're going to look into this with Stephen and the team right away and make sure you get clear answers and the follow-up you've been waiting for.

Chevrolet of Everett responded

Thank you - that means a lot. I'm glad our service writers took good care of you and that the honest pricing and ride-home offer stood out. We want it to feel easy and straightforward every step of the way. We appreciate you trusting our whole team with your service and look forward to seeing you next time.

Chevrolet of Everett responded

I'm glad we could get you set up with a rental quickly and have your truck turned around in just a few hours - that's exactly how a first visit should feel. I'll make sure Dan and Stephen hear you appreciated how easy everything was. Thanks for trusting us with your truck and giving us the chance to earn that recommendation.

Chevrolet of Everett responded

Thank you so much for sharing this - it means a lot. Hearing that Hector and Milo made you feel at home while helping you find the perfect vehicle for your family is exactly the kind of experience we want every guest to have. I'm glad Stephen and Makala helped make the rest of the process smooth too. We're grateful you trusted us with such an important decision, and we hope your family is loving the new ride.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.