Stephen Kenna | Page 4

Chevrolet of Everett responded

Thank you - that means a lot. I'm really glad you felt taken care of and that the team did a great job getting your car fixed. Dan and Stephen both put a lot into making sure the work is solid and the service feels just as strong. We appreciate you being here with us and we'll be ready whenever you need anything next.

Chevrolet of Everett responded

I really appreciate you giving us the honest feedback, especially on your first visit with us. Waiting from 10am until after 1pm for a scheduled oil change on your new Traverse, and then having to come back because the wheel lock key was left out, isn't the level of communication or follow-through you should expect - and I'm sorry for that. That's not the Better Experience we aim to deliver, especially to a lifelong Chevy owner who knows what good service should look like. We're grateful you gave our Everett team a try, and we'll take this to heart so we can do better next time.

Chevrolet of Everett responded

We really appreciate you saying that - and I'm glad Stephen Kenna took good care of you. Getting it done on time and actually showing you the issue instead of just talking about it is how we believe service should be. Thanks for continuing to trust us with your visits - that means a lot to the whole team.

Chevrolet of Everett responded

I'm glad to hear everything was efficient and that your car was ready in the time frame we promised. Dan, Stephen, and Craig will appreciate the shoutout - they work hard to keep things moving and keep you informed along the way. Thanks for trusting us with your service visit and for taking the time to share this.

Chevrolet of Everett responded

Wow-thank you. Hearing that it feels like going back to a time when service truly mattered means a lot. Dan and Stephen will be glad to know their care stood out, and it's exactly the kind of Better Experience we're working hard to keep alive here every day. Appreciate you sticking with us!

Chevrolet of Everett responded

Thanks for the kind words-Dan (and Stephen too) will be glad to hear it! Taking care of your Silverado the right way, with clear communication and no surprises, is exactly how we try to do things. That's what our Better Experience is all about. Let us know anytime we can help again.

Chevrolet of Everett responded

I'm really sorry to hear this-getting hit with a price that doesn't feel fair is frustrating, especially after being a loyal customer. We clearly let you down, and I appreciate you being upfront about it. I'll make sure Dan and Stephen see your feedback so we can take a hard look at how we're handling quotes and pricing. We've got to do better if we want to earn back trust and deliver the kind of Better Experience people deserve.

Chevrolet of Everett responded

Really appreciate that-Stephen Kenna and the service crew take a lot of pride in being clear and thorough, so it's great to hear that came through. That kind of all-in-one, no-runaround care is exactly what our Better Experience is all about. Thanks for trusting us with your vehicle!

Chevrolet of Everett responded

Thanks for the kind words-it means a lot. Dan and Stephen are both solid guys, and I'm glad they've been keeping things smooth and on time for your oil changes. That's the kind of Better Experience we aim for every visit.

Chevrolet of Everett responded

Really appreciate you taking the time to leave this-Dan, Stephen, and the whole team will be glad to hear it. It means a lot knowing the service, transparency, and timing all hit the mark. That's exactly the kind of Better Experience we want you to expect every time you visit.