Stephen Kenna | Page 5

Chevrolet of Everett responded

That's great to hear - thank you for the 5 stars. I'm glad Stephen Kenna was able to track down the cause of the check engine light, replace the two bad parts, and still have your vehicle back to you by the end of the next day. Taking care of the oil change and tire rotation while we were at it just makes it easier on you. We appreciate you trusting us to handle it all.

Chevrolet of Everett responded

Thank you - that's exactly what we like to hear. I'm glad Dan Flora and Stephen Kenna were clear about what your car actually needed and didn't try to upsell you on anything extra. Straight answers and solid service should always be the standard. We appreciate you trusting our team and look forward to taking care of you next time.

Chevrolet of Everett responded

It means a lot to hear you say it's been incredible every time you've come in. I'm especially glad Stephen Kenna made you feel supported and worked with you around your financial challenges - that kind of patience isn't accidental. We know life isn't always straightforward, and we'll always do our best to meet you where you are and make each service visit feel just as solid as the last.

Chevrolet of Everett responded

It's great to hear Dan kept you updated and in the loop while your vehicle was in service. That steady communication makes a big difference, especially when you're trying to plan your day around it. We appreciate you recognizing both Dan and Stephen - we'll keep working to make the timing just as smooth as the updates next time.

Chevrolet of Everett responded

Thank you - that means a lot. I'm really glad you felt taken care of and that the team did a great job getting your car fixed. Dan and Stephen both put a lot into making sure the work is solid and the service feels just as strong. We appreciate you being here with us and we'll be ready whenever you need anything next.

Chevrolet of Everett responded

I really appreciate you giving us the honest feedback, especially on your first visit with us. Waiting from 10am until after 1pm for a scheduled oil change on your new Traverse, and then having to come back because the wheel lock key was left out, isn't the level of communication or follow-through you should expect - and I'm sorry for that. That's not the Better Experience we aim to deliver, especially to a lifelong Chevy owner who knows what good service should look like. We're grateful you gave our Everett team a try, and we'll take this to heart so we can do better next time.

Chevrolet of Everett responded

We really appreciate you saying that - and I'm glad Stephen Kenna took good care of you. Getting it done on time and actually showing you the issue instead of just talking about it is how we believe service should be. Thanks for continuing to trust us with your visits - that means a lot to the whole team.

Chevrolet of Everett responded

I'm glad to hear everything was efficient and that your car was ready in the time frame we promised. Dan, Stephen, and Craig will appreciate the shoutout - they work hard to keep things moving and keep you informed along the way. Thanks for trusting us with your service visit and for taking the time to share this.

Chevrolet of Everett responded

Wow-thank you. Hearing that it feels like going back to a time when service truly mattered means a lot. Dan and Stephen will be glad to know their care stood out, and it's exactly the kind of Better Experience we're working hard to keep alive here every day. Appreciate you sticking with us!

Chevrolet of Everett responded

Thanks for the kind words-Dan (and Stephen too) will be glad to hear it! Taking care of your Silverado the right way, with clear communication and no surprises, is exactly how we try to do things. That's what our Better Experience is all about. Let us know anytime we can help again.