Stephen Kenna | Page 6

Chevrolet of Everett responded

I'm really sorry to hear this-getting hit with a price that doesn't feel fair is frustrating, especially after being a loyal customer. We clearly let you down, and I appreciate you being upfront about it. I'll make sure Dan and Stephen see your feedback so we can take a hard look at how we're handling quotes and pricing. We've got to do better if we want to earn back trust and deliver the kind of Better Experience people deserve.

Chevrolet of Everett responded

Really appreciate that-Stephen Kenna and the service crew take a lot of pride in being clear and thorough, so it's great to hear that came through. That kind of all-in-one, no-runaround care is exactly what our Better Experience is all about. Thanks for trusting us with your vehicle!

Chevrolet of Everett responded

Thanks for the kind words-it means a lot. Dan and Stephen are both solid guys, and I'm glad they've been keeping things smooth and on time for your oil changes. That's the kind of Better Experience we aim for every visit.

Chevrolet of Everett responded

Really appreciate you taking the time to leave this-Dan, Stephen, and the whole team will be glad to hear it. It means a lot knowing the service, transparency, and timing all hit the mark. That's exactly the kind of Better Experience we want you to expect every time you visit.

Chevrolet of Everett responded

Thank you for sharing your feedback. We're sorry to hear your recent service visit didn't meet expectations, especially regarding wait times and communication. At Chevrolet of Everett, we take our BETTER EXPERIENCE promise seriously and are addressing these concerns with our team to improve consistency and professionalism. We appreciate you recognizing the team members who were helpful and hope to earn back your trust as your local Chevrolet service provider in Everett, Washington.

Chevrolet of Everett responded

We truly appreciate your continued trust in Chevrolet of Everett for both your company fleet and personal vehicle needs. It's great to hear that our service department-and team members like Robert and Stephen-consistently deliver the level of care and transparency we promise through our BETTER EXPERIENCE commitment. Thank you for also choosing our sales team for your new Envoy. We're proud to be your local Chevrolet dealer in Everett, Washington, and remain dedicated to being the number one destination for Chevrolet service and sales across the state.

Chevrolet of Everett responded

Thank you for your thoughtful feedback! We're proud to have highly skilled technicians like Stephen on our team who consistently deliver top-tier Chevrolet service. At Chevrolet of Everett, our commitment to a BETTER EXPERIENCE means solving problems efficiently and professionally. We’re honored to be your trusted Chevrolet dealership in Everett, Washington, and we appreciate your continued support.

Chevrolet of Everett responded

Thank you for your review and for choosing Chevrolet of Everett for your recent service visit. We're glad to hear your vehicle was returned in excellent running condition and that Stan provided professional support. As part of our BETTER EXPERIENCE promise, we're always working to improve communication and price transparency, and we appreciate your honest feedback. Our team remains committed to being the top choice for Chevrolet service in Everett, Washington, and your input helps us get there.

Chevrolet of Everett responded

Thank you for the incredible feedback and your continued loyalty! Hearing that this has been the best experience out of over 20 vehicle purchases truly means a lot to our team. At Chevrolet of Everett, delivering a BETTER EXPERIENCE with every sale and service visit is our mission-and we're honored to have earned your trust through the last three vehicles. As your local, trusted Chevrolet dealership in Everett, Washington, we look forward to continuing to exceed your expectations.

Chevrolet of Everett responded

Thank you for your continued trust in Chevrolet of Everett! We're proud to hear that our team-especially Dan Flora and Stephen Kenna-consistently delivers fast, accurate service that stands out from other dealerships. Providing a BETTER EXPERIENCE with reliable Chevrolet service and expert diagnostics is what drives us as the leading Chevrolet dealer in Everett, Washington. We appreciate your recommendation!