Stephen Kroes
Stephen Kroes at Five Star Subaru of Grapevine
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Stephen Kroes | Page 2

Sales Professional

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
92 Reviews

Dealership Experience

5 yrs, 3 mos

4.9

92 Reviews

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92 Reviews of Stephen Kroes

November 23, 2022

Dealership Rating
Employee Rating

Great Customer Service from the test drive, to identifying the availability of vehicles on hand on inbound, to the final day of picking up the vehicle. Went above and beyond to stay in communicat More

by kamel15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2022

Five Star Subaru of Grapevine responded

Kamel15, Congratulations on your new Subaru! Customer communication is a priority at Five Star Subaru. Let us know when you have questions about your car at 817-438-1700. We look forward to helping you enjoy your ride! Thank you, Doug Laymon, Sales Manager

November 21, 2022

Dealership Rating
Employee Rating

The team was fantastic like last time. They went above and beyond to keep me as a valued customer. It was a great second first-date. More

by noutengtchang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Davis, Brandon Fraikes , Dylan

Nov 22, 2022

Five Star Subaru of Grapevine responded

Noutengtchang, It is great to know your shopping visit at Five Star Subaru went well. Thank you for recognizing our sales team and don't hesitate to stop by or call 817-438-1700. We want to make owning your new Subaru the best driving experience. Best Regards, Doug Laymon, Sales Manager

November 01, 2022

Dealership Rating
Employee Rating

Fantastic experience with Five Star Subaru and the sales team I worked with. Looking forward to future business with the sales team and service department. More

by Anon
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Fraikes

Nov 02, 2022

Five Star Subaru of Grapevine responded

Anon, Congratulations on your purchase at Five Star Subaru. We are excited to be your auto dealer and we welcome the chance to answer your technical and care questions at 817-438-1700. Enjoy your new vehicle and call us anytime. Thank you, Doug Laymon, Sales Manager

September 08, 2022

Dealership Rating
Employee Rating

I had a great experience with Jordan and Steve. They both helped me a lot through the entire process. More

by crobleshgu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2022

Five Star Subaru of Grapevine responded

Congratulations on your new Subaru, crobleshgu! It was our pleasure to work with you at Five Star Subaru and we continue to be available for your technical and care questions. Let us know how we can help you enjoy your car at 817-438-1700. Thank you for your kind review! Best Regards, Doug Laymon, Sales Manager

August 14, 2022

Dealership Rating
Employee Rating

I cannot say enough about their customer service, professionalism, and integrity. Outstanding experience and met all of my needs! More

by e.b.robison
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Kenny Wilder

Aug 15, 2022

Five Star Subaru of Grapevine responded

Customer satisfaction is a priority at Five Star Subaru! Thank you for shopping with us and please let us know how we can help you enjoy your new Subaru. Stop by or reach us any time at 817-438-1700. We are here for you! Best Regards, Doug Laymon, Sales Manager

August 02, 2022

Dealership Rating
Employee Rating

It was a wonderful experience to purchase a Subaru in Five Star Subaru. Everything was perfect, well organized and people are so kind and professional. More

by kazuki.iwai
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman

Aug 03, 2022

Five Star Subaru of Grapevine responded

Kazuki.iwai, Thank you for the 5-Star review! We hope you are enjoying your new Subaru. If you would like to review the features of your car, don't hesitate to stop by or call us at 817-438-1700. We are excited to call you a Five Star Subaru customer! Best Regards, Doug Laymon, Sales Manager

June 24, 2022

Dealership Rating

ssssWe were introduced to management and to others who might be useful to our car buying experience. Our salesman Steve was genuinely concerned about any possible delays and about making certain that the More

by makensjc
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Kenny Wilder, Casey Pierce , Steve in sales 10 Star.

Jun 25, 2022

Five Star Subaru of Grapevine responded

Makensjc, We are happy to hear that Steve and the Five Star Subaru sales team delivered such top-notch service! Thank you for shopping with us and for sharing your recommendation of our work. Call us with questions about your new Subaru at 817-438-1700. Take care, Doug Laymon, Sales Manager

May 26, 2022

Dealership Rating

Jordan and the team at 5 Star Subaru can’t do enough to make sure you enjoy your car. 5 Star Subaru's the epitome of customer service. More

by Elitefab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 27, 2022

Five Star Subaru of Grapevine responded

Congratulations Elitefab! Jordan and the entire Five Star Subaru staff are focused on helping you enjoy your new Subaru. Reach us with technical or care questions at 817-438-1700. Customer satisfaction continues long after the sale. Thank you for sharing your shopping experience. Sincerely, Doug Laymon, Sales Manager

May 14, 2022

Dealership Rating
Employee Rating

Amazing service! They serviced everything I asked for, were courteous, professional and helped me solve any and every doubt I had about the vehicle. And a complimenta More

by Eddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2022

Five Star Subaru of Grapevine responded

Eddy, Thanks so much for choosing the service center at Five Star Subaru. We welcome your questions any time at 817-438-1700. Helping you fully enjoy your Subaru is a priority at Five Star Subaru. We appreciate you. Best Regards, Marcus Procter, Service Director

April 23, 2022

Dealership Rating
Employee Rating

Steve and Tobias are amazing sales reps, they were very polite and friendly! Overall, I’d say it was a 10/10 experience and I’d recommend those two to anyone looking for a new car! More

by DEWAYNE.HOLT2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2022

Five Star Subaru of Grapevine responded

Congratulations DEWAYNE.HOLT2002 on your new Subaru! The entire Five Star Subaru staff is excited to help you enjoy your vehicle. Reach us at 817-438-1700 with all of your questions. We will be ready to assist. Thank you for shopping with us, Doug Laymon, Sales Manager

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