Stephen Kroes | Page 2

Definition of excellent customer service On top of the game at all times no matter what game at all times no matter what More

by brianricker1 Verified Customer Verified Customer

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Everyone was friendly and helpful and I never felt pressured to do anything I did not want to do. Plus, the bathroom was clean. pressured to do anything I did not want to do. Plus, the bathroom was clean. More

by harekaren Verified Customer Verified Customer

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Stephen Kroes was excellent. I made first contact via the internet. Stephen called me quickly and was a very nice guy to talk to. I made an appointment to see the truck. When I made first contact via the internet. Stephen called me quickly and was a very nice guy to talk to. I made an appointment to see the truck. When I arrived at the dealership Stephen had the truck ready for me. The transaction was simple, about an hour and a half, absolutely no pressure sale. There was a number of scratches and a door dent that had to be repaired as per our deal. Stephen has a background in auto body, he personally buffed all the scratches out of my new truck! I have purchased many vehicles from many salesman nobody has gone as far as Stephen did on my behalf. More

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Great Customer Service from the test drive, to identifying the availability of vehicles on hand on inbound, to the final day of picking up the vehicle. Went above and beyond to stay in communicat identifying the availability of vehicles on hand on inbound, to the final day of picking up the vehicle. Went above and beyond to stay in communication as I was out of state purchasing this vehicle for my mother and took the time to walk her through all the gadgets on her new vehicle. Thank you. More

by kamel15 Verified Customer Verified Customer

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The team was fantastic like last time. They went above and beyond to keep me as a valued customer. It was a great second first-date. They went above and beyond to keep me as a valued customer. It was a great second first-date. More

by noutengtchang Verified Customer Verified Customer

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Fantastic experience with Five Star Subaru and the sales team I worked with. Looking forward to future business with the sales team and service department. team I worked with. Looking forward to future business with the sales team and service department. More

by Anon Verified Customer Verified Customer

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I had a great experience with Jordan and Steve. They both helped me a lot through the entire process. They both helped me a lot through the entire process. More

by crobleshgu Verified Customer Verified Customer

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I cannot say enough about their customer service, professionalism, and integrity. Outstanding experience and met all of my needs! professionalism, and integrity. Outstanding experience and met all of my needs! More

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It was a wonderful experience to purchase a Subaru in Five Star Subaru. Everything was perfect, well organized and people are so kind and professional. Five Star Subaru. Everything was perfect, well organized and people are so kind and professional. More

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ssssWe were introduced to management and to others who might be useful to our car buying experience. Our salesman Steve was genuinely concerned about any possible delays and about making certain that the might be useful to our car buying experience. Our salesman Steve was genuinely concerned about any possible delays and about making certain that the auto was up to our quality standards. A small imperfection was noticed and Steve insisted on making sure it was corrected. He then personally drove our car to our home in Granbury. Hard to match that for service. T More

by makensjc Verified Customer Verified Customer

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