Stephen Kroes | Page 3

Dylan was very helpful in the purchase of my new Outback. We had several phone conversations and multiple emails in getting the info I needed for making my decision. When we met in person for my Test Drive; We had several phone conversations and multiple emails in getting the info I needed for making my decision. When we met in person for my Test Drive; we automatically bonded. I knew he was a guy I could place my trust in(very important to me). He thoroughly explained the car and it's functions from front to back before the Test Drive. During the drive, he was able to carry me on a route where I could test the safety features and special functions of the vehicle. I never felt rushed and the information I received never seemed like a hardcore sales pitch; just quality information. I was very impressed with Dylan and his sales approach. I even upgraded to the Premium Outback because of this. When I started car shopping for my first Subaru, I thoroughly checked out Sam Packs Five Star Subaru of Grapevine. I was impressed with the dealership and its five star rating. Because of that, I traveled 132 miles one way to purchase a new car. Every department in the dealership, I dealt with was great. Thanks for a great experience with the new car purchase; and I am looking forward to the service and maintenance with the very impressive shop. More

by Lester Verified Customer Verified Customer

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Very pleasant car buying experience. Worked with Steve Kroes, excellent sales person to work with. Worked with Steve Kroes, excellent sales person to work with. More

by danielgan Verified Customer Verified Customer

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I had an exceptional experience when I ordered my new Outback from Tony on December 27th. It came in earlier than expected and I was able to pick it up on January 29th! Unfortunately Tony was out ill, b Outback from Tony on December 27th. It came in earlier than expected and I was able to pick it up on January 29th! Unfortunately Tony was out ill, but Steve was there with an assist. Both were delightful people and I love my new car! More

by mmd#Livingmydash Verified Customer Verified Customer

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I ordered MySubaru online in December Steve Kroes was the sales person He provided me with excellent service from the time the order was made kept me abreast of the delivery and ordered the necessary access sales person He provided me with excellent service from the time the order was made kept me abreast of the delivery and ordered the necessary accessories and ultimately I had a flawless delivery process Overall it received excellent service More

by Moradmd Verified Customer Verified Customer

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Excellent sales team and service personnel. They are always willing to make your experience great always willing to make your experience great More

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Well run, high-quality dealership. Steve Kroes is the guy to work with. He is a hard-working, honest, straight-shooter kind of guy. Steve is the rare salesman who looks at the long-term relationship an guy to work with. He is a hard-working, honest, straight-shooter kind of guy. Steve is the rare salesman who looks at the long-term relationship and truly seems to care that the client is happy, excited and comfortable with the vehicle and the deal. He pays it forward and understands that long-term satisfaction will lead to future leads and a sustainable business. More

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Excellent experience Steve was knowledgeable and super patient and helpful Great asset to your company I feel confident I’m getting the exact right car for me patient and helpful Great asset to your company I feel confident I’m getting the exact right car for me More

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We visited not expecting to find something to fit our needs and budget. Everyone was pleasant and helpful! No pressure just a great team helping to meet our needs! needs and budget. Everyone was pleasant and helpful! No pressure just a great team helping to meet our needs! More

by jwedgren Verified Customer Verified Customer

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Steve and The Five Star Subaru team were great to deal with from the start. They worked with us to find the right car at the right price. with from the start. They worked with us to find the right car at the right price. More

by Tony Verified Customer Verified Customer

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I have been using 5 star for maintenance and always been pleased. Now I was in a jamb, very few new cars available let alone the colors or trim you want. I find myself without a car and need one right awa pleased. Now I was in a jamb, very few new cars available let alone the colors or trim you want. I find myself without a car and need one right away. Since this is my 5th outback in a roll I am becoming very picky and in steps Stephen Kroes, a nice young man I spoke on the phone with and explained my situation. A simple task, not only did I need a new Outback, I wanted a color scheme and trim package unavailable any where in the DFW Metroplex and surrounding areas. Oh did I mention I wanted it today Monday June 21 since I had an early appointment on Tuesday morning. So somehow Stephen got the ball rolling and by Monday afternoon had found the car... the only Black on Ivory Outback with my trim package anywhere. There were a couple of Black on black available coming in on July 2 but that would be 11 days too late and the wrong color leather. So he sent a driver early that morning to go get my car, 4 hours round trip and then get it back and run thru service and Finance. I must say we get full of ourselves in this instant age we live in but once again Subaru had brought the excitement back again. I mean this was a ridiculous task and did I really have to have the car that day? I could take other transportation for one day. It was not just exciting for me but you could see it in everyone's face, and mind you they really did not know me from any one else. Oh they knew I had bought several cars and was a good customer but they had not run my credit or anything and I believe they would be going out of there way like this for anyone. It seemed like every department was pushing for this to happen and finally it just got to late. They did not want to put the car out with out going thru the full service checks and of course I wanted everything to be right. We laughed about the drummed up urgency and I told Stephen it was exciting but I would take other transportation to the meetings and check with him afterwards. Let's just slow down and enjoy the victory of getting the only car any where around in perfect colors and trim just like I wanted. Well I must have been the only one slowing down because I get out of my meetings and Stephen had already left messages. I go straight over and Stephen introduces me to the coolest Finance guy you ever wanted to meet. Brandon has everything laid out so I can see different options and pricing without going back and forth a lot. I purchased the extra things I liked while Stephen got my Sirius Security features turned on and at 3:00 on Tuesday June 22 I had the car I requested just the day before. So if you want to be excited about buying a new car again, just head over to 5 Star in Grapevine and ask for the "Rick Special" Now they probably will not know what that is but I bet they find a way to make you happy. Thanks guys it was a blast doing business, Rick More

by rick@firstchoicecomputers.com Verified Customer Verified Customer

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