Stephen Smith
Stephen Smith at Lia Honda Albany

Stephen Smith | Page 3

Service Advisor

Lia Honda Albany

1258 Central Ave
Albany, NY 12205

5.0
90 Reviews
5.0

90 Reviews

Write a Review

90 Reviews of Stephen Smith

July 06, 2023

Dealership Rating
Employee Rating

Steve Smith is friendly, polite and knowledgeable. Honda does an efficient job at a reasonable rate More

by Chrisaverillgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2023

Lia Honda Albany responded

Thanks for sharing some kind words about your trusted service advisor, Steve! We're so happy he provided you with efficient and friendly service. We graciously look forward to ensuring the same circumstances at your next appointment. Happy travels until then!

June 14, 2023

Dealership Rating
Employee Rating

Got an appointment quickly. Service was done within 2 1/2 hours. Check out was quick. More

by Steelerjody1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2023

Lia Honda Albany responded

Thank you for stopping by to share your positive review of our service department! Your complete satisfaction is the reason behind everything we do, so we're happy our team made sure your vehicle's needs were handled efficiently. We look forward to working with you again!

June 12, 2023

Dealership Rating
Employee Rating

Steve Smith was my service adviser at Lia Honda on June 5th 2023 for an oil change and 14 point inspection. All work was timely completed. Steve was professional and courteous More

by lsankey003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Calabucci

Jun 12, 2023

Lia Honda Albany responded

Fantastic! We're so glad to hear it. Thank you for taking a moment to give credit to Steve for making sure your service visit was pleasant and thorough. We look forward to emulating this positive experience at your next appointment!

June 10, 2023

Dealership Rating
Employee Rating

Every interaction we have with the folks at this dealership is so easy, professional and thorough. Service advisor Steve Smith at Alia Honda was above and beyond helpful on our recent visit. I have More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2023

Lia Honda Albany responded

Thank you so much, Mary! We're delighted Steve provided you with a supportive and accommodating service visit. Please don't hesitate to give us a call when Steve and the Lia Honda team may assist you again. It's always our pleasure!

June 06, 2023

Dealership Rating
Employee Rating

Serviced quickly, on time at price quoted! There was no extra “we also found $$$…” that I have experienced when dealing with other dealerships! More

by Bib113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Smith

Jun 06, 2023

Lia Honda Albany responded

Excellent! Thanks so much for your thoughtful review of this service experience. We're truly pleased you found the service to be accommodating and communication was transparent. We'd love to do it again some day, and wish you pleasant travels until then!

Jun 06, 2023

Bib113 responded

Good work!

May 25, 2023

Dealership Rating
Employee Rating

I received excellent service at Lia Honda. It was easy to make an appointment. Steve Smith greeted me as soon as I pulled the car into the shop. He explained what service I did and even what More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Lia Honda Albany responded

Hi, Martha! Thank you for stopping by to let us know Steve did an amazing job on your vehicle's services. We're pleased everything was done on time and you were safely returned to the road after a pleasant visit. We'll see you at your next appointment!

April 11, 2023

Dealership Rating
Employee Rating

Steve Smith, service advisor, is the primary reason I use Lia Honda. He is absolutely excellent. I always ask for him when I bring my car in More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 11, 2023

Dealership Rating
Employee Rating

Steve Smith was courteous and professional. He kept me informed of the status of the services being done. More

by tajr52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 07, 2023

Dealership Rating
Employee Rating

I do not go anywhere else - Go see Steve Smith for service and Khalil Rasouly for purchase. Great gents to work with! More

by yeanay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khalil Rasouly

Mar 08, 2023

Lia Honda Albany responded

Thanks for your awesome review, Yeanay! We are delighted to have earned your continued business through the likes of talented team members such as Steve and Khalil. We appreciate your patronage and hope to make your next visit with us just as fantastic.

February 28, 2023

Dealership Rating
Employee Rating

It's all about the service advisor. Steve Smith consistently provides his customers with excellent explanations and guidance. 5 stars!!!!! More

by steffisilon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2023

Lia Honda Albany responded

Awesome! Thanks for recognizing Steve's talents with the honor of your 5-star review. We're delighted he continues to be a dependable resource for your automotive needs. Please give us a call any time our service team can help you with anything. It's always our pleasure!

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