Stephen Smith
Stephen Smith at Lia Honda Albany

Stephen Smith | Page 6

Service Advisor

Lia Honda Albany

1258 Central Ave
Albany, NY 12205

5.0
90 Reviews
5.0

90 Reviews

Write a Review

90 Reviews of Stephen Smith

April 23, 2021

Dealership Rating
Employee Rating

No matter what the problem with my CRV, Joe C. always tries to find a fast and affordable solution. I feel like he is advocating for me and really cares about how much I love my car. He’s a great represe More

by 2010CRV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Calabucci , The young man offering trade in options is fantastic too!

Apr 29, 2021

Lia Honda Albany responded

Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Thanks again!

April 19, 2021

Dealership Rating
Employee Rating

Having my car serviced at Lia Honda has always been a pleasant experience for me. The staff is friendly and knowledgeable. At my recent visit, service advisor Steve Smith explained what services were nee More

by lojack614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 29, 2021

Lia Honda Albany responded

Thank you for your time and feedback. We are pleased to hear that Steve was able to fix your vehicle, quickly and conveniently. We look forward to seeing you again when your vehicle is ready for its next service!

January 29, 2021

Dealership Rating
Employee Rating

This Honda is my second Honda purchase from Lia. Their service department is exceptional. Very professional and thorough. My professional a few weeks ago was Steve Smith, another great service person. I w More

by sharah999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2021

Lia Honda Albany responded

We would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in all aspects of our dealership and it is encouraging to hear that you have noticed our hard work. We look forward to seeing you in the future.

December 18, 2020

Dealership Rating
Employee Rating

I took my Honda Pilot for service Stephan smith take care me, and Ice was very pleasant and helpful, thank you Steve I would hope to see you again More

by Virgilio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Lia Honda Albany responded

Thank you for leaving Stephan this 5-star review! We are delighted to know that he took good care of you and your automotive needs! He will be honored to hear of your very kind words, and we wish you the safest of travels until we meet again!

December 17, 2020

Dealership Rating
Employee Rating

Excellent service. Have dealt with Steve before - always efficient, friendly, and explains any problems or issues. Will always return to Lia for service/sales. This is my seventh Honda in 35 years. More

by tedwinne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Lia Honda Albany responded

Thank you for leaving Stephan this 5-star review! We are so appreciative for your loyalty and the opportunity to work with you, and we are pleased that his service met your satisfaction! We hope to continue serving you and your future automotive needs!

November 06, 2020

Dealership Rating
Employee Rating

Jay Birnbaum gave us the best customer service and professionalism I’ve ever received at a car dealership, I’d recommend him to anyone looking for a vehicle at Lia Honda. Thank you Jay!!! More

by Kathy A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay Birnbaum , George Michaelides

October 30, 2020

Dealership Rating
Employee Rating

Started my relationship with Lia Honda in 1995. We have gotten to know Steve Smith pretty well and have enjoyed having our vehicles serviced through him. He has always been truly honest and a joy to do bu More

by Daveky0407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2020

Lia Honda Albany responded

Dave, thank you for your glowing review! We are so proud that we are able to continue offering you exceptional service over the years! As you know, we strive to offer our customers exceptional service both before and after the sale. Wonderful employees like Stephan make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Thank you for your loyalty!

September 16, 2020

Dealership Rating
Employee Rating

Thank you Steve Smith of Lia Honda for making my recent service trip quick and easy. Although my service was routine you still had everything set up so I could get in and out in a reasonable amount of time More

by ImaHappy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2020

Lia Honda Albany responded

Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

August 29, 2020

Dealership Rating
Employee Rating

As in the past, we had a very pleasant experience with Lia Honda’s service of our 2015 Accord. Steve Smith, their service advisor, always ensures the car is serviced quickly and efficiently. Steve and the More

by Earle005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2020

Lia Honda Albany responded

Thank you for sharing your experience with Steve! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.

August 27, 2020

Dealership Rating
Employee Rating

My first car needed an oil change. And Steve Smith was was awesome. It was faster than I thought it would be and he even made sure to have all the berry splatters washed off More

by Sahai0914
Recommend Dealer
Yes
Aug 31, 2020

Lia Honda Albany responded

Thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experience with Steve on your first service visit! We look forward to serving your automotive needs in the future.

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