Sterling Daniels | Page 2

I recently visited Dirito Brothers Volkswagen in Walnut Creek and was very impressed with the overall experience. The team was professional, transparent, and genuinely helpful from start to finish. The sal Creek and was very impressed with the overall experience. The team was professional, transparent, and genuinely helpful from start to finish. The sales staff took the time to understand what I was looking for, provided clear information about pricing and financing options, and never made me feel pressured. The service department was equally great — efficient, communicative, and thorough in explaining what needed to be done. The waiting area was clean and comfortable, and the entire process felt organized and customer-focused. It’s refreshing to see a dealership that combines friendliness with professionalism. I’d definitely recommend Dirito Brothers Volkswagen to anyone looking for a new car or trustworthy service in the Bay Area. More

by FABINHO Verified Customer Verified Customer

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Amazing customer service team. I’m always confident that I’ll be taken care of honestly, quickly, and with care. I’m always confident that I’ll be taken care of honestly, quickly, and with care. More

by CAMERON.ROBLEE Verified Customer Verified Customer

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Dirito Brothers VW has always treated me like family. I feel like they really care about my life, my car, and work with me to find the best financial situation possible. Erin, who I worked with last, w I feel like they really care about my life, my car, and work with me to find the best financial situation possible. Erin, who I worked with last, was amazing helping me with my lease buy out and understanding my life situation. Thank you, Erin! More

by Sharon from Oakland Verified Customer Verified Customer

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John and the Dirito Brothers VW team were great to work with. They kept their word on the deal—gave us a better deal, actually—and my wife and I are very pleased with our new 2025 VW Tiguan SEL R-Line. The with. They kept their word on the deal—gave us a better deal, actually—and my wife and I are very pleased with our new 2025 VW Tiguan SEL R-Line. The transaction was seamless. This is our third new car purchase from them and likely not our last. More

by RICK.TAPNIO Verified Customer Verified Customer

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Let’s start with the phone call to dealership was told to come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns regarding my vehicle being service Sean came over took charge asking if I had time to wait very politely waited for 30 Minutes to be delivered the car directly from Lucas Technician saying that code was only for the low grade fuel been using soo recommended that start using Middle Grade only that was all and Sean said there’s no charge also said they added fuel injectors cleaner for free too! Amazing customer service thank you too all service and sales managers very friendly customer support team also there’s wi-fi , Coffee ,tea ,ho chocolate,cold fresh water , cable tv couches soo comfortable and clean enough to eat without having too much trouble must come get you new car or service and parts department has everything in stock too! 5stars More

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Honest, friendly, and accommodating. Nice facility and they had the vehicle I wanted at a price that was fair. Nice facility and they had the vehicle I wanted at a price that was fair. More

by billydgtal Verified Customer Verified Customer

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Great service and sales parts it’s fast paced but very well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi TV with work stations ready to go love waiting there also was to to uber to downtown and will be free drop off and pick asap the car was ready keeping informed through the whole process given a quote before getting started honest with customer service thank you Sean in service and every one in sales also very friendly letting me absolutely parts dept. where I bought a hat too outstanding customer service thank you DiritoBrosVW W. C. Team 5 stars More

by Jetta Man Verified Customer Verified Customer

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Great service and sales parts it’s fast paced but very well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi TV with work stations ready to go love waiting there also was to to uber to downtown and will be free drop off and pick asap the car was ready keeping informed through the whole process given a quote before getting started honest with customer service thank you Sean in service and every one in sales also very friendly letting me absolutely parts dept. where I bought a hat too outstanding customer service thank you DiritoBrosVW W. C. Team 5 stars More

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Gus is amazing! He made the whole process enjoyable. He showed us multiple options and straight forward with prices. He really did sell us on deciding to buy a VW. He made the whole process enjoyable. He showed us multiple options and straight forward with prices. He really did sell us on deciding to buy a VW. More

by laurag16 Verified Customer Verified Customer

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Excellent repeated customer service from personnel: Gus (sales), Sterling (admin), Erin (finance) and Marina (service). This is my fifth VW I have purchased working with Gus. I received a great deal and l (sales), Sterling (admin), Erin (finance) and Marina (service). This is my fifth VW I have purchased working with Gus. I received a great deal and love my new 2024 Atlas cross sport- BLUE! More

by denise.h.m3 Verified Customer Verified Customer

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