Steve Brawer | Page 79

Steve Brawer Service was great and on time,,I appreciate that,,,found a problem I wasn't aware of and fixed it so my jeep would be able to run off-road,,,, Service was great and on time,,I appreciate that,,,found a problem I wasn't aware of and fixed it so my jeep would be able to run off-road,,,, More

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Excellent Always excellent service by Steve in the Service Department. Can't find anything to complain about. Will continue to bring our vehicles to this deal Always excellent service by Steve in the Service Department. Can't find anything to complain about. Will continue to bring our vehicles to this dealership. More

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Had a fualty backup camera I had a faulty backup camera, image was upside down. Ferman diagnosed and replaced camera. Everything is rights side up now. Service rep Steve Brawer I had a faulty backup camera, image was upside down. Ferman diagnosed and replaced camera. Everything is rights side up now. Service rep Steve Brawer is always a pleasure to work with. I have had my car serviced at Ferman since I purchased it in 2013 and have always been extremely happy with their service! More

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Service good - Sales not so good! Service good but sale disappointing - bought my last two Jeeps elsewhere as way out on price! Its a shame because I used to buy at Ferman but can't ge Service good but sale disappointing - bought my last two Jeeps elsewhere as way out on price! Its a shame because I used to buy at Ferman but can't get a deal there now!! 2016 Diesel Grand Cherokee is the best one yet - blows Hemi away! More

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Great service, friendly folks Work performed as promised. I brought vehicle in , axplained my concerns, I was called to let me know what needs to be done, I was good with service p Work performed as promised. I brought vehicle in , axplained my concerns, I was called to let me know what needs to be done, I was good with service performed. More

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Tough customer! I want to give a thumbs up to Mike Cantrell for his patience in a tough situation. I came in looking for new car after my previous purchase at Ferman I want to give a thumbs up to Mike Cantrell for his patience in a tough situation. I came in looking for new car after my previous purchase at Ferman - 2012 Dodge Journey - had repeated transmission problems. On 4 occasions the transmission failed, ruining two weekends with my son. I finally gave up and went to trade it in last weekend. With the unique situation, Mikes GM, Jason Whidden basically took over the negotiations. We went back and forth a bit and was told I got about $4000 for my upside down trade in (about $900), inconvenience, rental costs, towing costs and a very disappointed son who missed his BMX state championship weekend. I was told it was the best possible but I don't really know! Sticker was $30,990. Lease order shows agreed value of $31,250 (+$260?). Service fee, service contracts and protection package brought it to $33,130. On the lease the agreed value was $31,849 (+$599?). Add in service contract and trade payoff and capitalized cost was now $34,010! Not seeing where I got credit for my time, costs and inconvenience. I did get what I wanted - a car that ran with no new up front cost at about the same cost per month. Just not sure about the numbers at all and I should be! My responsibility too. After 2-3 hours I'm tired and want to get it done. End of the day I don't care that much. I'm driving a new car for same monthly cost, leasing not owning but OK w/that. Did I mention problems with the new car? Back in today for service at 150 miles! (Steve in service is terrific!) Parts ordered and have to go back again. 6th visit in a month! Not sure how anyone could look at this as an exceptional experience. Some of the rating below I can't fill in because I just don't know what I got! More

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Excellent knowledge and service! Thank you to Tracy B and Scott P for all efforts on helping me this weekend on the purchase of my new Charger. Absolutely the best service and I appre Thank you to Tracy B and Scott P for all efforts on helping me this weekend on the purchase of my new Charger. Absolutely the best service and I appreciate all the help you guys gave me. Excellent service as always that's is why I keep coming back! Side note I have 3 more years until my 13 yr old need his first ride!! More

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Recall I was taken care of in a great way by the service dept. They was ready when i showed up and finished the job when promised. I was taken care of in a great way by the service dept. They was ready when i showed up and finished the job when promised. More

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