Steve Buchanan | Page 2

I loved how helpful everyone was and that everybody was on the same page about the prices, cars and coverages etc. on the same page about the prices, cars and coverages etc. More

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Autumn - We just wanted to thank you for your honesty, dedication and for going above and beyond while selling us our vehicle. We’ve always been wary of car sales people, often with good reason, but you'v dedication and for going above and beyond while selling us our vehicle. We’ve always been wary of car sales people, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of our questions honestly, leading us in the correct direction, making the process not so bad while ensuring we received exactly what we wanted. We are very happy with the vehicle we purchased, including the price. That's a pretty ideal situation when it comes to buying a new vehicle, and it's all thanks to you. You can be sure that if we have any friends looking to purchase in the future, We will be sending them to Copeland, and telling them to ask for Autumn!! Thanks again. More

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I had a great experience. They were straight shooters during my pricing research, very responsive, and willing to provide full and accurate information via email without pressuring me to visit in person during my pricing research, very responsive, and willing to provide full and accurate information via email without pressuring me to visit in person just to get accurate pricing, as some others had. No hard sells - they just offered the best deal. The dealership itself is very nice and well kept - plus every person I dealt with, from the receptionist to finance, was extremely friendly. Ended up leasing a Traverse which Tareq delivered today. Highly recommended if you're in the market for a Chevy. More

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***CAUTION-HORRIBLE EXPERIENCE**Absolute disgrace to all Chevy dealerships. I had an appointment to test drive a vehicle. Drove 2 hours for a test drive before I made the purchase (prequalified with cash in Chevy dealerships. I had an appointment to test drive a vehicle. Drove 2 hours for a test drive before I made the purchase (prequalified with cash in hand). William Smith (Bill) confirmed with me 1 hour before that I would be there for the test drive. When I got there no one helped me, Steve Buchanan then came out with no face mask on and rudely asked me what I was looking for. I explained to him I had an appointment to test drive a vehicle. He then proceeded to tell me that very specific car was sold. When I asked why Bill confirmed the appointment with me he said "Hey it's retail" and walked away. As I was walking out another customer was walking in and saw my frustration. Long story short they were there to speak to a manager about a car they had bought the previous week that had a laundry list of issues that the dealership was refusing to fix. DO NOT DO BUSINESS WITH THIS DEALERSHIP. More

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Salespeople like Autumn Plunket and Steve Buchanan are the reason why car dealerships have such bad reputations. They are unethical, dishonest, and untrustworthy. About a month ago, I came into Copeland t the reason why car dealerships have such bad reputations. They are unethical, dishonest, and untrustworthy. About a month ago, I came into Copeland to test drive a new 2020 Chevy Spark. (Last year's model closeout.) I didn’t buy the car that day, but I did meet Autumn. Over the next couple weeks, Autumn texted me several times asking how she could “win my business.” After trying all the usual sales tactics, Autumn quoted me an OUT THE DOOR price on the Spark that I agreed to. Autumn assured me that the OTD price included EVERYTHING and gave me the breakdown for the cost of the car + taxes + fees. AUTUMN CONFIRMED THE NUMBERS MULTIPLE TIMES. However, when the day came to close the deal and pick up the car, Autumn told me that the price she quoted included “special money” that was no longer available. She also tried telling me that the OTD price didn’t include tax, which was a lie. After two weeks of negotiations, this was such an underhanded transparent grubby bait-and-switch. When I balked at the magically disappearing “special money” and the added fees, Autumn brought over the sales manager Steve Buchanan. He sat down while Autumn cowered behind him and, without even saying hello or introducing himself (I read his name off his name tag), Steve started browbeating me and tried to bully me into paying more for the Spark than the price Autumn had REPEATEDLY QUOTED AND CONFIRMED. Steve was pompous and incredibly condescending. He said the dealership had only one “special discount” and it had already been used. When I argued that Autumn had verified the OTD price as recently as the previous day, Steve said they had used the “special discount” just that morning on a different sale. When I questioned why Autumn didn’t give me that information when I spoke to her a few hours ago or when I texted her from the road, Steve said the sale had only been put into the system in the last 90 minutes. (Autumn's last text was less than an hour ago and only said "drive safe.") Steve then tried to guilt me for “dragging out” the deal for the last couple weeks, implied that Copeland had been holding onto the Spark for me as a favor, and said I had put Autumn in a bad position. Obviously, this was all nonsense and just sleazy. The entire experience was incredibly insulting and left a bad taste. I hope Autumn and Steve are not a reflection of Copeland’s values or the way Copeland does business. I fully expected to drive home in a new Chevy Spark. Instead, I ended up walking out of the dealership and the Spark (last year’s model!) is STILL sitting in Copeland’s lot. Great job, Autumn and Steve! More

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Great and attentive Russell knew what I wanted and showed me a couple of 2020 Colorado's He was informative of the vehicle and its performance. He was very friendly and c Russell knew what I wanted and showed me a couple of 2020 Colorado's He was informative of the vehicle and its performance. He was very friendly and courteous and explained all the finances. When a problem developed withe DMV he went out of his way and on his on time to correct it for which I am thankful.He is a great rep for Copeland Chevrolet. More

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Got us into the car we wanted. We had leased before from Copeland and they had what we wanted. This time we went from a truck to a SUV. Our sales person Autumn was a delight to work We had leased before from Copeland and they had what we wanted. This time we went from a truck to a SUV. Our sales person Autumn was a delight to work with. She listened to what we wanted in our next vehicle and was able to produce it without a lot of haggling back and forth. More

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Unpleasant customer experience - Buyer Beware! I had a very unpleasant experience with Copeland Chevrolet in Brockton, Massachusetts that I would like to share. Buyer Beware! Thursday, October I had a very unpleasant experience with Copeland Chevrolet in Brockton, Massachusetts that I would like to share. Buyer Beware! Thursday, October 24th, 2019 • I located a used vehicle for sale via the Copeland Chevrolet website that I was interested in. I submitted an online inquiry to confirm vehicle availability. I then received an e-mail confirmation of my request. Next I received a phone call from Raina. She provided verbal confirmation the vehicle was still available. She then said she would have a member of the sales team reach out to me. No one from the sales team contacted me. Friday, October 25th, 2019 • After receiving no response from a member of the sales team, I made another inquiry about the vehicle, this time via the online chat feature on the website. I provided my information and the agent told me they would have a member of the sales team reach out to me with next steps. No one from the sales team contacted me. Saturday, October 26th, 2019 • I received a phone call from Raina. She asked me if anyone from the sales team had reached out to me. I told her no and that I was beginning to think it was personal. She then transferred me to William Smith who invited me down to the dealership. We confirmed a time for noon and he told me to ask for Mr. Buchanan when I arrived. • I arrived earlier than expected at 11:30AM. I proceeded to the reception desk and provided my name to the receptionist. I then told her that I had an appt. with Mr. Buchanan. The receptionist told me Mr. Buchanan was busy helping other customers and to go have a seat in the waiting area, which I did. • While in the waiting area, I e-mailed Raina at 11:30AM that I had arrived earlier than expected. • I waited in the waiting area until 1:30PM. Not a single member of the Copeland Chevrolet staff offered to assist me or check if I was being helped. • After two hours of waiting, I departed the dealership. It is my sincere hope that no other customer is treated in this manner. I left Copeland Chevrolet feeling disrespected, disregarded, and not worth their time or effort. A very unpleasant customer experience indeed. More

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Excellent dealership, great salesman After seeing the Ford Explorer on this dealers website my husband and I decided it was a sale worth looking at. I will tell you we drove almost 2 hou After seeing the Ford Explorer on this dealers website my husband and I decided it was a sale worth looking at. I will tell you we drove almost 2 hours to see this car and we were a bit nervous that it would not be what was advertised. I can not say enough about how pleased we were when we arrived. This dealership was immaculate, and all the staff were very pleasant and friendly. From the moment we met Russell Grant our salesman we could not have been happier. Russell was very pleasant, patient, listened to what exactly we were looking for in every aspect of purchasing a vehicle. He explained things well and did everything right to get us exactly what we were looking for. We have bought many cars in the past and I will say he is the best salesman we have ever dealt with. It was worth the 2 hour drive and I would have driven further to get the service we did with Russell and Copeland Chevrolet. I highly recommend this dealership and in particular Russell. I think you will agree if you visit the dealership and have the opportunity to work with Russell it will be a very pleasant experience. Karen More

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New car!!!! Victoria is such a pleasant young lady , professional and I was very comfortable with the service she gave me and fast service 😎 Nick also walked me Victoria is such a pleasant young lady , professional and I was very comfortable with the service she gave me and fast service 😎 Nick also walked me thru process thanks Copeland Chevy More

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