Steve Buchanan | Page 3

Lease Turn In Gone Wrong I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman, Ste I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman, Steve Buchanan told me their system was down and that they could not take the truck and to come back another time. When I asked him if there was anything else he could do to help, he stated that he didn't even have to take the truck since I did not lease it from them originally. He also stated that he could tell GM that their lot was too full to take the truck back. I guess he wanted me to drop it off in Detroit or something ;)... I even asked if I could just leave the vehicle overnight since I had no ride to go back the following day and he refused stating he cannot have the vehicle sit here (I have no idea why since cars sit there for service and sales all the time). I called GM today and they stated the salesman lied to me and that they should have taken the car. I can bring it to any Chevy dealer and even if their system was down that they could do a manual transaction to record the odometer and return. I really could have used a little help and this salesman really did not care to offer me anything but the door. I don't know if he was having a bad day himself, but he did not represent Copland Chevy well that day. Hopefully if I ever go back again the experience will be different, but I won't be going out of my way to go there again, that's for sure :-/. More

Helpful 0

Report | Print

Lease Turn In Gone Wrong I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman (I I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman (I think it was Steve Buchanan, an older bald gentleman) told me their system was down and that they could not take the truck and to come back another time. When I asked him if there was anything else he could do to help, he stated that he didn't even have to take the truck since I did not lease it from them originally. He also stated that he could tell GM that their lot was too full to take the truck back. I guess he wanted me to drop it off in Detroit or something ;)... I even asked if I could just leave the vehicle overnight since I had no ride to go back the following day and he refused stating he cannot have the vehicle sit here (I have no idea why since cars sit there for service and sales all the time). I called GM today and they stated the salesman lied to me and that they should have taken the car. I can bring it to any Chevy dealer and even if their system was down that they could do a manual transaction to record the odometer and return. I really could have used a little help and this salesman really did not care to offer me anything but the door. I don't know if he was having a bad day himself, but he did not represent Copland Chevy well that day. Hopefully if I ever go back again the experience will be different, but I won't be going out of my way to go there again, that's for sure :-/. Update: Below you will see the dealers response to my review. Much of their response is simply not true. You do not need an appointment to drop off a lease. All you simply need to do is bring the car in and sign a return form with odometer reading (call Chevy or GM financial and they will confirm). This dealer only states to make an appointment so they can try to work a deal for a new vehicle (my opinion, not factual). It is very sad to see they are continuing to give poor customer service. April 01, 2019 Hello Jack. I hope all is well. Yesterday, was extremely busy as it was the last day of the month. The General Motors Lease Return system was down. We cannot do a manual return, which I apologize that GM told you this. Also, our store does lease returns by appointment only. Paperwork must be signed by the lessee at the time of lease return and that paperwork can only be generated from the GM System. Our lease lot is full right now. I apologize for your experience, but returning a lease vehicle is not as simple as dropping it off at a local dealership. If you live locally we can shuttle you home after the lease drop with advance notice. I actually attempted to do your return yesterday, but was greeted by this message. Thank you again for your understanding. If you contact me directly I can assist you with the return appointment and shuttle. Jason Pappas / General Manager - 508-586-7900 - Option # 1. More

Helpful 0

Report | Print

Colorado Andrew and his sales manager Steve worked had to find me the Colorado I wanted at a payment I could afford. The dealership stood behind its internet s Andrew and his sales manager Steve worked had to find me the Colorado I wanted at a payment I could afford. The dealership stood behind its internet sales price . More

Helpful 0

Report | Print

Great Service Great People If you’re looking for a dealership that doesn’t pressure you into making a deal, this is the place. Just great people all around. Victoria is simply t If you’re looking for a dealership that doesn’t pressure you into making a deal, this is the place. Just great people all around. Victoria is simply the best. Helped me with my budget and worked with me on the prices. Will be buying all my vehicles from here from now on! More

Helpful 0

Report | Print

Incredibly helpful sales Victoria was awesome and was very accommodating to checking out different models. She was knowledgeable about the features and pros and cons of each c Victoria was awesome and was very accommodating to checking out different models. She was knowledgeable about the features and pros and cons of each car. I found her exceptionally helpful and she took every effort to get the best price for the customer More

Helpful 0

Report | Print

Great customer service The staff was very helpful and patient while i looked around for my truck They also did their very best to get me the best deal on my truck Robert F The staff was very helpful and patient while i looked around for my truck They also did their very best to get me the best deal on my truck Robert Fuller and Steve Buchanan were extremely helpful along the way as well More

Helpful 1

Report | Print

Very satisfying! From my first contacts through emails to taking my first test ride my dealing with Copeland employees, especially Victoria, has given me a better feel From my first contacts through emails to taking my first test ride my dealing with Copeland employees, especially Victoria, has given me a better feeling of shopping at a dealership than I expected. All my questions were answered and if the answer was not known it was found in short order. The dealer offered a nearly new used truck at a very acceptable price. I financed through Copeland and received a rate comparable to that which my bank would offer. From my first phone contact through Matthew, then Victoria and mgr Steve, I felt confident in their knowledge and willingness to meet my needs. Thanks again to Victoria for your leg work in making my schedules work for me. Looking forward to my service being done at Copeland over the years. I'm sure I'll love the truck and your help with its maintenance. More

Helpful 1

Report | Print

Awesome experience The sales staff was awesome especially Victoria all she cared about was that I was purchasing the vehicle that I wanted the manager the financial mana The sales staff was awesome especially Victoria all she cared about was that I was purchasing the vehicle that I wanted the manager the financial manager they all just wanted me to be happy and they were honest with me More

Helpful 1

Report | Print

Purchased a 2018 Chevy Cruze LT on 8-4-18 I was very pleased with Carlos Cabral today. He was very pleasant, obliging and gave me a very good deal with my trade in on my 2016 Chevy Cruze LT. I was very pleased with Carlos Cabral today. He was very pleasant, obliging and gave me a very good deal with my trade in on my 2016 Chevy Cruze LT. I love the 2018 Cajun tint coat red color of the 2018. ,I will definitely go thrust Carlos again to purchase. My Dad, Bud Lakin, knows Todd Copeland as well. He is very nice. Very happy customer! Best, Debra J. Lakin More

Helpful 1

Report | Print

Great Dealership Had a great experience at Copeland Chevrolet. Robert Fuller was really great and knowledgeable. We had a little confusion at first, but everything wor Had a great experience at Copeland Chevrolet. Robert Fuller was really great and knowledgeable. We had a little confusion at first, but everything worked out. More

Helpful 3

Report | Print