Steve Butsch | Page 5

Great Experience! We just bought a Buick Regal and could not have been more pleased with the fast, friendly service! Frank Lambert was knowledgeable about both the new We just bought a Buick Regal and could not have been more pleased with the fast, friendly service! Frank Lambert was knowledgeable about both the new and used vehicles, patient and friendly as we explored both new and used options that met our needs, and efficient with prepping the car once we made our decision. Steve was professional and efficient in working the finances. We drove from Anderson to buy a car from DeLord, and we would do it again! More

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Quickest most customer oriented experience ever! I purchased a used Lincoln MKS and just wanted to say that Frank Lambert was the best! I knew what I was looking for and the price was more than fair. I purchased a used Lincoln MKS and just wanted to say that Frank Lambert was the best! I knew what I was looking for and the price was more than fair. After my test drive it took the service dept more time to clean up the car than it did for me to settle on price and fill out all the forms (the garage was great, the process was just very fast...Thanks Steve Butsch!) Quickest "processing ever." I would refer the Bill Delord crew to anyone...and I WILL!!!!! More

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Great experience! We had a Wonderful experience. Redi was never pushy. He was very Informative and knew the vehicle well. Steve was able to get us the payment we wanted We had a Wonderful experience. Redi was never pushy. He was very Informative and knew the vehicle well. Steve was able to get us the payment we wanted. And we were even thanked by Bill DeLord for our business. Overall great experience. Would buy from them again. More

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purchase of chrysler van what a great experience in buying a car. your slogan should be: buying a car made easy and pleasant. my wife saw our purchase on your website. she cal what a great experience in buying a car. your slogan should be: buying a car made easy and pleasant. my wife saw our purchase on your website. she called and redi was extremely helpfull to her. we drove down from richmond,in and made the deal her and redi talked about on the phone. we will definitely recommend billdelord to all our friends. john and jody dillman. richmond,in. purchased a 2014 chrysler town and country touring. thanks again for such a friendly and pleasant experience. redi shehu was not only professional, he was pleasant to work with and has a good sense of humor. if the rest of your sales force is as good as redi, be sure you keep them. thanks redi. More

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Amazing experience! I needed a larger vehicle fast and after calling and speaking with Steve Sr. we arranged a meeting and he hit it out of the park in finding me exactly I needed a larger vehicle fast and after calling and speaking with Steve Sr. we arranged a meeting and he hit it out of the park in finding me exactly what I needed! Even though I originally had my heart set on another vehicle he directed and showed me a car that was great on value, condition, and safety. (***I have to mention he also showed me a competitor dealership where I could look at getting the car I originally was interested in, which proves that he was more concerned with my needs and not motivated by the sale.) I was not pressured or coerced in any way, but educated and treated like I was family and that they wanted me to be completely satisfied before I was ready to purchase. I would highly recommend Steve Sr. and Bill DeLord for anyone who is contemplating buying/trading in for a new vehicle. They are amazing from start to finish! We will definitely go back and purchase from them again! I could not be happier with my 2011 GMC Acadia SLT! Thank you Steve Sr. for your amazing customer service and care that you extended to me! You are the BEST! More

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Best car buying experience ever I have purchased new cars from a couple different dealerships in Dayton. I also started shopping for my most recent GMC Yukon XL Denali in Dayton, bu I have purchased new cars from a couple different dealerships in Dayton. I also started shopping for my most recent GMC Yukon XL Denali in Dayton, but after being quickly turned off by that dealership's attempted high pressure sales tactics and low ball trade-in offer, I decided to locate another dealership, that being Bill DeLord in Lebanon, OH. Not only did this become my best car buying experience ever, everyone I dealt with and met at this dealership were the most friendly, professional and honest people I have dealt with. There was no pressure whatsoever. They were very knowledgeable and very informative. They really treated me like part of their family from the first time I entered their facility. I was even greeted by Bill DeLord himself. My salesman was Frank Lambert and he was great. I highly recommend this dealership to anyone in the Dayton or Cincinnati market. More

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Better than I could have ever imagined This was my 5th new GM vehicle since '99. 1st time ever dealing w/ DeLord GMC. I thought I had a deal already done (w/ a GMC dealer in Dayton, OH). This was my 5th new GM vehicle since '99. 1st time ever dealing w/ DeLord GMC. I thought I had a deal already done (w/ a GMC dealer in Dayton, OH). Come to find out, after the deal had already been "done" so I thought (via phone & emails). When I went down to sign the deal, my payments had jumped up $55 a month...? So, I "thanked" them for their trouble...I came home & started to look for other GMC dealers (around Springboro, Ohio) & came across DeLord GMC. Called in & spoke to a Sales Consultant by the name of Redi. W/N 2 hours of 1st contacting him, we had a deal done! The same Acadia SLT-1 as the other dealership, exactly the "same deal" etc. For $40 LESS a month!!!! I'm glad the "other dealership" failed to earn my business. It led me to Bill DeLord GMC & Redi. Just a Great Overall Experience! From Redi, to Jerry, to Steve Butch (the finance guy) & the young gun that cleaned my new Acadia for me. ALL just a professional & polite as the next. As soon as my wife is ready for a new vehicle, you can bet I will head right back down to DeLord GMC! Thank You, Nick in Springboro, Ohio More

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Best car buying experience of my life My salesperson Ron Morris was the greatest, he made me feel at home and there wasn't any high sales tactics. This was by far the most easy and best c My salesperson Ron Morris was the greatest, he made me feel at home and there wasn't any high sales tactics. This was by far the most easy and best car buying experience I've ever had and I've bought several vehicles in my lifetime. Ron went above and beyond to make my truck buying experience enjoyable instead of a battle about price. The finance people were just as pleasant and helpful. They actually found me a better interest rate than any of the other dealerships I had dealt with. They also gave me more for my trade in than any other dealer. The owner, Bill DeLord, actually came over and shook my hand and thanked me for buying from his dealership. Thanks Ron and to the whole Bill DeLord family that help me. I really love my 2015 GMC Sierra Thanks, Paul Martin More

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Buying My First Car From a Dealership Was very friendly and helpful. Doug was honest to me and took me on a test drive. Steve got me the best deal on financing! Couldn't have asked for a b Was very friendly and helpful. Doug was honest to me and took me on a test drive. Steve got me the best deal on financing! Couldn't have asked for a better experience. More

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2012 silverado Doug Wade helped me with finding a replacement truck for my 2001 dodge ram. He was very friendly and not pushy as some sales people can be. he took hi Doug Wade helped me with finding a replacement truck for my 2001 dodge ram. He was very friendly and not pushy as some sales people can be. he took his time with me and listened to what I wanted.I spent 4 hours that night that ended up with me buying a truck from him with the help of Steve N. Steve Butsch stayed past closing time to get me into my truck and home with it the same night. While there I also met Frank Lambert and Lee Mccready both of these guys were great making my buying experience top notch. I highly recommend any of these gentlemen if you are looking to buy from Bill Delord. More

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