Steve Cousins | Page 4

If you are looking for a great place to buy a used car (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape on (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape online. When I went to see it, Bob Drollinger and Grant Ceneskie treated me like a queen. They went above and beyond to accommodate me in every way possible. Coming from a 2011 base model Corolla, I had no idea how most of the gadgets in my new car worked. Grant was so patient with me, explaining everything I asked him with humor and kindness. And even Steve, the F&I Manager, was completely upfront with me. I told him right away that I didn't want ANY of the extra "shenanigans" dealerships (ex: Ricart) usually try to sneak in and oftentimes nearly force you to take, and that was the end of the discussion. Steve was ZERO pressure. I did end up buying an extended warranty, but NOT because Steve pressured me. I keep my cars for a very long time. Since this car is so nice, I will probably keep it until the wheels fall off. The cost of the warranty vs what it covers and how long it lasts made this a no-brainer. But again, there was no pressure. As I had been shopping around for this exact car for a minute, I already knew I was getting a great deal on the price of the car, so the added peace of mind from the warranty was well worth it for me. And since I was a cash buyer, and they weren't making any back-end money from the bank that dealerships typically count on, I would have thought the pressure would have been high. But nope. Steve was a rock star. In summary, my husband and I don't buy cars often, but when we do, you can count on one thing: Byers Ford in Delaware is where we'll be heading! More

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I had my eye on a 2023 Ford Maverick, and I finally went in to test drive. I knew I would love the truck, and after some thought I went ahead and bought it. No regrets I absolutely love driving it. Everyone in to test drive. I knew I would love the truck, and after some thought I went ahead and bought it. No regrets I absolutely love driving it. Everyone at Byers Ford was professional, nice, and not pushy. Kollin Hill was our salesman, and it was great. Thank you to everyone! -Ryan W More

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The team was very easy going, helpful and enjoyable to complete a deal with. The building was clean and had a welcoming decor. complete a deal with. The building was clean and had a welcoming decor. More

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Nick and Steve did a great job helping me with the purchase of the car of my wife's dreams for our 50th anniversary. Thanks guys ! purchase of the car of my wife's dreams for our 50th anniversary. Thanks guys ! Henry Siska More

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Jeff Ashbrook is part of a First Class Dealership. I recommend the Byers Delaware Group for all your Transportation needs. I recommend the Byers Delaware Group for all your Transportation needs. More

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Ellijah Gardiner, Sales Professional is extremely knowledgeable and very customer oriented. Went above and beyond what is expected. In addition, John Hess, Sales Manager went above and beyond in th knowledgeable and very customer oriented. Went above and beyond what is expected. In addition, John Hess, Sales Manager went above and beyond in this entire process. A lovely group of professionals to work with. Kent Bruce More

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Found the vehicle i liked online. The web site was user friendly. When i was ready to test drive it Alexis made it easy, set an appointment to my schedule. Alexis was friendly and kno The web site was user friendly. When i was ready to test drive it Alexis made it easy, set an appointment to my schedule. Alexis was friendly and knowledgeable. The buying process was simple enough and went smoothly, Todd was very helpful also. I left with a very nice Jeep and a full tank of gas. More

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Very friendly and easy to work with. Mark is always very easy to work with. Very professional & great experience I love my new car! easy to work with. Very professional & great experience I love my new car! More

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It is always a good day when I can interact with Mr. Mark Morgan. Never any pressure, always willing to go the extra to make the customer feel appreciated. Morgan. Never any pressure, always willing to go the extra to make the customer feel appreciated. More

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Made the deal to keep my rims/tires and tonneau cover, they swapped them out and I was rolling that afternoon. Great experience, I will be back there when I am ready to upgrade again. they swapped them out and I was rolling that afternoon. Great experience, I will be back there when I am ready to upgrade again. More

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