Steve Emerson
Steve Emerson at Autohaus BMW

Steve Emerson | Page 28

Finance Manager

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.9
412 Reviews
4.9

412 Reviews

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412 Reviews of Steve Emerson

November 04, 2020

Dealership Rating
Employee Rating

Unhappy with the lack of help to find title to car financed by BMW and paid off in February of 2020. Service drops off once sales is made! This is why we will look elsewhere for the next vehicle. More

by Lb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Nov 12, 2020

Autohaus BMW responded

We are sorry to hear about the problems with the car title. I can assure you that we do care about our customers after the sale. It is our top priority to provide the best possible experience each and every time, and try to build a strong long-lasting relationship with our customers. This year has been challenging with titles, more than any other year we've ever experienced and very sorry that we did not live up to your expectations. We hope that you will reconsider, but if not, we understand. Thank you and take care!

Nov 16, 2020

Lb responded

Peggy, I appreciate your offer to assist in finding our car title. I have already called BMW to find out the process. They are sending paperwork to reissue a title. As a female, I did not appreciate the way I was treated by Steve Emerson. He was dismissive and showed little interest in helping me with the missing title, that was financed by Autohaus BMW. If Autohaus is aware of a problem with titles, due to Covid, the appropriate response should have been an offer to assist in finding the title, as you have done. Not the response I received from Mr. Emerson. If Autohaus and Mr. Emerson believe that they "try to build a strong long lasting relationship with our customers" and "that they do care about our customers after the sale", this issue should have been resolved in Mr. Emersons office and not over DealerRater.

November 04, 2020

Dealership Rating
Employee Rating

It’s been great doing business with Autohaus BMW. From leasing my BMW X4M to getting it serviced by the Autohaus service professionals. My experience has been second to none. More

by rfifer3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Emerson, Patti Kupfer

Nov 07, 2020

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

October 31, 2020

Dealership Rating
Employee Rating

Outstanding personal experience! Jens was super friendly and very knowledgeable on the car I was looking at. When we got to the negotiations he was not pushy and gave me sound information to make my decisio More

by Jrsmithjr30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jens Petermann , Tech department (can’t remember name)

Nov 07, 2020

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Jens and Steve are true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

October 30, 2020

Dealership Rating
Employee Rating

I ordered a new M340i through Matt at Autohaus and it was the best car buying experience I have had. I was kept apprised throughout the build/shipping process. My trade in went smooth and I got a fair price. More

by noturbo4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Handel, Matt Viero

Nov 07, 2020

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

October 28, 2020

Dealership Rating
Employee Rating

I am a loyal BMW owner and have always purchased from another dealership. I decided to give Autohaus a chance and I couldn’t be happier. My salesperson, Brad Mares, was excellent. Very knowledgeable a More

by jsheban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Mares

Nov 07, 2020

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Brad is one of the best! Thank you for choosing Autohaus!

October 26, 2020

Dealership Rating
Employee Rating

i bought my 2nd mini cooper on Oct 2, 2020 and i was treated like royalty. i highly reccomend this dealership, they were not only professional, patient, diligent, but they were also KIND. Dustin, Neil, More

by kellerbooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DUSTIN SUMMERS

Nov 07, 2020

Autohaus BMW responded

Thank you for the 5-star review! We are happy that Dustin, Neil, and Carrie impressed you in this way. We are very lucky to have them at MINI. Stay safe and see you next time!

October 21, 2020

Dealership Rating
Employee Rating

Best BMW dealership in the St Louis metro. It is such a pleasure dealing with these fine people. I do not foresee me going anywhere else for my cars ever. More

by Scullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Dedert, Todd Cherry , Mike Crader, Linda Schaefer, Genius Squad-5 stars

Nov 07, 2020

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

October 12, 2020

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Employee Rating

We were very impressed with the service we received. The staff was awesome. Thehy were very knowledgeable and made it a great experience. We highly recommend Autohaus BMW. More

by ashleyreeder00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jens Petermann

Nov 07, 2020

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Jens and Steve are true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

October 08, 2020

Dealership Rating
Employee Rating

The entire team at Autohaus did an amazing job with our new 540 lease. Sales, finance and the Genius session were first class! Thank you. More

by chris_bohnert
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Midgley

Nov 07, 2020

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

October 02, 2020

Dealership Rating
Employee Rating

Outstanding service coupled with tremendous product knowledge brought me back to Autohaus. Product quality brought me back to the BMW brand. Overall experience was excellent. More

by Lucastho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerd Petermann, Larry Handel - outstanding

Nov 07, 2020

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

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