Steve Furtardo | Page 60

Battery problems. The work done in diagnosing and correcting the problem was excellent. My only complaint is that the work took longer than originally anticipated (not The work done in diagnosing and correcting the problem was excellent. My only complaint is that the work took longer than originally anticipated (not the service department's fault) and I had to call for updates three times over the day and a half period instead of the service department proactively keeping me informed. More

by RONJOHANNA Verified Customer Verified Customer

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Great experience from purchase to service I bought my 2016 Dodge Ram at Flood Mazda in Wakefield. From start to finish the purchase was a pleasant, hassle free experience handled by a courteou I bought my 2016 Dodge Ram at Flood Mazda in Wakefield. From start to finish the purchase was a pleasant, hassle free experience handled by a courteous, friendly, and professional staff. This has all continued with the employees in the service department. Any concerns that I've had with my vehicle were addressed promptly, thoroughly, and without question. It has been a pleasure dealing with the folks at Flood and I would gladly reccomend them for anyone considering purchasing a new or used vehicle. More

by NPU1124 Verified Customer Verified Customer

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Always satisfied with service and service time Steve and service team, always look out for me and my time, ensuring that service times do not inconvenience me. Top notch service always from Russell Steve and service team, always look out for me and my time, ensuring that service times do not inconvenience me. Top notch service always from Russell, too! More

by MESCOBAR220 Verified Customer Verified Customer

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oil change and tire rotation as always, the flood service team was superb... easy to make the appointment... greeted warmly by the staff.... the service was prompt and the car was as always, the flood service team was superb... easy to make the appointment... greeted warmly by the staff.... the service was prompt and the car was washed as well!! More

by DCMSOX2004 Verified Customer Verified Customer

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Average I would describe the service as average. I dropped off my vehicle for an oil change and I felt Steve was very professional and explained the cost of I would describe the service as average. I dropped off my vehicle for an oil change and I felt Steve was very professional and explained the cost of the service. I specifically asked for a car wash and stated that I was not worried about the cold weather(37 degrees) because the vehicle is garaged. I left the vehicle and asked if it would be ready at lunch time and was told yes. At 11:00 I received a call and was told me vehicle had been serviced and was ready to be picked up. I was given a few recommendations for future service which was good to know. I arrived to pick the vehicle up at 1:00pm. The vehicle was pulled around front and not washed. I was told that it wasn’t washed because of the cold weather. Due to the fact that “washing the car” always seems to be an issue here. Whether I arrive after being told the vehicle was ready and then they start to wash it when I get there or the vehicle was just finished being washed and not dryed. Normally I wouldn’t mind waiting but I always tell them at drop off that I’m picking up on my lunch break and I’m limited on time. Frustration set in as I left the service department and saw two other vehicles that had been serviced with puddles of water under them. Clearly had just been washed. Anyway, besides the car wash frustration the service is fine. More

by mnlmastin Verified Customer Verified Customer

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Air bag inflator recall Very professional and courteous from the first call. Parts arrived, appointment was made. Took my vehicle on time and completed the repairs in less ti Very professional and courteous from the first call. Parts arrived, appointment was made. Took my vehicle on time and completed the repairs in less time than quoted. Did an interior and exterior inspection as a courtesy. Would reccomend this dealership to anyone. More

by RMSULL58 Verified Customer Verified Customer

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Best dealer service department ever After buying my 2008 Mazda 6 new at Flood Mazda, I decided to get my car serviced there for the first oil change. Because of bad experiences at other After buying my 2008 Mazda 6 new at Flood Mazda, I decided to get my car serviced there for the first oil change. Because of bad experiences at other new car service departments, I was unsure if I would continue there. They were great, so I kept coming, and I brought my wife's Altima there for service too. 11 years later, I'm still coming for service. The service managers, Alyssa and Steve, area wonderful. Everything is explained well, and they give a chart showing how much is left on the tires and brakes so that I have an idea when they will need to be replaced. If I have a car emergency, they go out of the way to help me deal with it. I expect to continue getting service there for the rest of my driving days. More

by HAROLDGOLDIS Verified Customer Verified Customer

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Best Service Department Around I was always updated with the status of my repairs. The cost to repair was also to the penny. Steve is always very friendly and extremely detailed whe I was always updated with the status of my repairs. The cost to repair was also to the penny. Steve is always very friendly and extremely detailed when explaining what and why repairs should be made. I have 100% trust in what Steve tells me. More

by rburns4 Verified Customer Verified Customer

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Top notch service Service staff were extremely helpful and professional. Truly thrilled with their help in quickly resolving my problem. Appreciate how they promptly ca Service staff were extremely helpful and professional. Truly thrilled with their help in quickly resolving my problem. Appreciate how they promptly call you to update you and make sure you understand everything. More

by CATTREBINO Verified Customer Verified Customer

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Great team and NO price haggling. Great sales and service team. I got a great deal on a 2019 CX-5 with the colors and options I was looking for. Dealership also provided a strong trade Great sales and service team. I got a great deal on a 2019 CX-5 with the colors and options I was looking for. Dealership also provided a strong trade-in value for the auto used as my down payment. I'll be back for my next car. More

by SURFERDAD0213 Verified Customer Verified Customer

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