Steve Heinze | Page 40

❤️ My new car They didn't have the color car I wanted on your lot. Steve found the car I wanted at another dealership and had it delivered to Del that same day. He They didn't have the color car I wanted on your lot. Steve found the car I wanted at another dealership and had it delivered to Del that same day. He was great. More

by GDONOHOE2000 Verified Customer Verified Customer

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Friendly Service Everyone is always nice and helpful, we have visited often and use the service for our vehicles. I would like to see an experienced tech in on the wee Everyone is always nice and helpful, we have visited often and use the service for our vehicles. I would like to see an experienced tech in on the weekends. More

by DONNB Verified Customer Verified Customer

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Dishonestly treated during lease of new vehicle Went to Del Toyota on recommendation of friend, was put in touch with salesman who was not completely honest with lease deal on new vehicle that inclu Went to Del Toyota on recommendation of friend, was put in touch with salesman who was not completely honest with lease deal on new vehicle that included a trade in. Wound up being given a lease contract where agreed price of vehicle was higher than MSRP. Was told it had to do with the fact that the price they gave me for my trade in was higher in their opinion than what vehicle was actually worth...? It was noted that it was last Saturday of year and dealership was busy. At end of day and after leaving in my new vehicle, I was able to contact someone in car business who indicated the lease deal was totally improper. Two days later at the request of the salesman who seemed to realize his tactics were not on up and up, called me to return to dealership where my lease contract was re-written to reflect more legitimate numbers ($200 month lower payment). Very unprofessional treatment by sales dept!!! More

by DUGZDOGZ28 Verified Customer Verified Customer

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Exceptional Service We have dealt with Steve for our last acquisition and today we entered into a new lease agreement with Steve. Our son and daughter have also acquired We have dealt with Steve for our last acquisition and today we entered into a new lease agreement with Steve. Our son and daughter have also acquired vehicles through Steve. He listens. He understands customer requirements and meets and exceeds those requirements with the SWAGGER of a maestro in the way he conducts himself in his interactions with his entire team. He had 30+ years of experience with Del. It shows. He cuts to the chase. Deals very honestly and directly with customers and his internal team which leads to solid deals with solid relationship building. More

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Great first car! Del Toyota was great! I was looking for used car but they gave me such a good deal that I got a new car, and I love it! Everyone was so nice and helpf Del Toyota was great! I was looking for used car but they gave me such a good deal that I got a new car, and I love it! Everyone was so nice and helpful More

by HALLYEVERETT Verified Customer Verified Customer

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Great Sales Man & Staff They answered? all my questions & Spent extra time with me. Liked that I was in car and had another on car and came out and help before I left car lot They answered? all my questions & Spent extra time with me. Liked that I was in car and had another on car and came out and help before I left car lot. More

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Great People We have bought our last four cars there always a great experience everybody very professional no pressure sales we will definitely buy our next car t We have bought our last four cars there always a great experience everybody very professional no pressure sales we will definitely buy our next car there More

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New car for Christmas Steve was the car salesman. He was awesome to work with while buying a new car. Angel walked me through the new features and was incredibly helpful. Steve was the car salesman. He was awesome to work with while buying a new car. Angel walked me through the new features and was incredibly helpful. More

by judithflynn54 Verified Customer Verified Customer

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Quick and Easy I had one sale person to deal with directly. All questions and issues where directed to him and answered by him. He also answered my calls promptly I had one sale person to deal with directly. All questions and issues where directed to him and answered by him. He also answered my calls promptly via phone or email. More

by LADYZ95 Verified Customer Verified Customer

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Pressure cooker I never experienced this before at this dealership in the many years that I have been going here...... everyone waiting for service this day were bein I never experienced this before at this dealership in the many years that I have been going here...... everyone waiting for service this day were being told they needed something extra done to their vehicle. And in the course of an hour, 2 all sales meetings were called. Something seemed to definitely be up and it was not that the customers best interest was being looked after! Iit appeared as though sales were down and possibly corporate was putting a lot of pressure to up sell. I did talk to my sales person about something while I was there, Steve Heinz, and he kept my best interest in mind and gave me good advice! Overall, that was not the general appearance that was going on throughout the dealership. Also one week after getting my 20,000 mile service I received a new email saying I was due for my 30,000!!! The emails leading up to my 20,000 were out if control also, almost with a threatening tone. And when I followed the link to schedule online service, I got a text back from Erin saying that I had reached a sales line and would need to call the service number. That did not seem like good customer service at all!!! Why not go over to service and show them, preferably Jerry, the text and let him call me back? Why send an email for service with a link to sales not service???? This needs to be perfected before sending out to customers. I actually unsubscribed from getting emails after that as I felt extremely pressured and that the system was somehow compromised. I can figure out when I need service without emails that have a negative tone as if I'm neglecting the care of my car. Not happy with the whole tone of this! More

by Opt out Verified Customer Verified Customer

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