Ty Robinson

My car 2026 Chevy Trax was involved in an accident. We used your collision center & service department to make all repairs needed. Arrived 5/26/26 at collision center and picked up 49 days later. D We used your collision center & service department to make all repairs needed. Arrived 5/26/26 at collision center and picked up 49 days later. Dominick from the collision center told me he could have the car ready for me on 7/13/26 but he did not have enough time for the complete detail job on my car. OK, no problem, I would bring back in 3 days after my medical procedure. Picked up the car and it was only run through a car wash and inside quickly wiped down. Grease or oil on both front seats, door panel, headliner, dash and side strip at windshield, carpet on floor was never vacuumed nor was the engine dept rinsed down, (the engine and transmission had been removed and reinstalled) plus the insulation pad on the inside of the hood had been torn and not replaced. Brought car back on the morning of 7/17/26 to Dominick and expressed my concerns with the LACK of care the Service department used while working on my car. This car was only 6 months old and only had 2,700 miles. This was a new car, and they did not have any respect for someone else's property. Cover the seats, change your gloves when you get them dirty with grease or oil before you touch white fabric on the interior of someone's car! I told Dominick that I wanted the interior cleaned, shampoo the seats to remove oil/grease stains, headliner, side bar at windshield. clean door panels, complete detail of the car. Reply was OK we will get it done. Picked up car on the afternoon of 7/17/26 after I received a call from Dominick stating it was ready. Wife and I drove up to get her car, checked it out upon arrival and found all the grease or oil stains had been cleaned, BUT they never took the time to vacuum the carpet on the floor nor opened the hood and prayed down the engine compartment, which was filthy just like the carpet was inside on my wife's car. Dominick had the car for the full day, and his guy did a xxxx poor job of cleaning my wife's car. Went over to the main building and found Ty Robinson, one of the managers at Ferman. He was very nice and stood there and listened to my wife expressing her extreme disappointment with the Service Dept and Collison Center work ethic and total lack of care for her 6 month old car, (her baby) that was place in their hands to repair. Ty was informed of all that had transpired and the filthy condition we found our car in upon our first pick-up of the vehicle. Begging the question, why is the Service Dept and or the Collision Center allowed to work on vehicles without proper care being taken to protect to interior fabric? from oil/grease stains. What kind of practices are in place to prevent this and why are the not being followed? Or is this just common practice, having total disregard for the client's vehicle? We let Ty take the car and have HIS guy do a proper detail on the car and we picked it up the following day. Car looked great. TY was great, very understanding and made it right. The management at the Service & Collion departments completed the repairs and installed all new parts on my wife's car, which now looks and runs like it did before the accident. But you do NOT give back a person's vehicle without looking it over yourself, especially when there was a huge issue with the cleanliness before. Dominick and the person who detailed our car at the collision center dropped the ball BIG TIME. Needless to say, I will not be trusting my wife's car for any service work at Ferman Chevrolet in the future. I thank TY for his attention to this issue, but the lack of care everyone else did has changed my mind on using Ferman for anymore service issues. More

by gausman.thomas Verified Customer Verified Customer

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I’ve given Ferman Chevy multiple chances, and the biggest issue is still communication. On this visit, I scheduled ahead, dropped my truck off Monday, and was told diagnosis would take 1–2 days. Then I heard issue is still communication. On this visit, I scheduled ahead, dropped my truck off Monday, and was told diagnosis would take 1–2 days. Then I heard nothing for days despite repeated calls and texts. I was told the part wouldn’t arrive until Thursday, so I extended my rental for another week at an extra $400. Then Monday afternoon I got a call saying the truck was already repaired and ready. The work was fine, but the poor communication cost me time and money. More

by shawnam Verified Customer Verified Customer

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Excellent experience Well taken care of every time I have service performed Friendly service, professional environment service performed Friendly service, professional environment More

by midaswb Verified Customer Verified Customer

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They repaired my vehicle in a timely manner. I would recommend Ferman Chevrolet to anyone. I would recommend Ferman Chevrolet to anyone. More

by sssquitiro Verified Customer Verified Customer

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This team will go above and beyond, exceptional, professional & honest service. This dealership, team and most of all Vargas made my biggest and life changing goal be reached. Everything I was looki professional & honest service. This dealership, team and most of all Vargas made my biggest and life changing goal be reached. Everything I was looking for and hoped to be able to get in one package and more, Vargas made that happen. Knowing reliability and most of all safety were my main factors and highest priority for my kids. Chose this car and shared it with me and the differences financially and physically wise (the miles and Chevy certified), he took the time to lay it out and explain everything to me. Gave me time to make my decision and did not just try and sell me something I didn’t really want. He hit every bullet point. You don’t find many if any, 2023 under 20k miles. I would not have accomplished this goal without Vargas and his team. More

by lskmck8612 Verified Customer Verified Customer

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Mr. Robinson & Mr. Jason Are Very Professional The Service Department Very Prompt Thank You Walter and Stephania Duncan Service Department Very Prompt Thank You Walter and Stephania Duncan More

by Stephania Verified Customer Verified Customer

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Excellent service it is my 3 vehicle with German Chevrolet very satisfied with all they do. Definitely you have me as a lifetime customer. Keep up the great service. Chevrolet very satisfied with all they do. Definitely you have me as a lifetime customer. Keep up the great service. More

by jjb12085 Verified Customer Verified Customer

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When I arrived I was greeted promptly, advisor (Steve Kikta) which was extremely professional and helpful addressed my issues and the waiting time was under an hour! Waiting area was clean and comfortabl Kikta) which was extremely professional and helpful addressed my issues and the waiting time was under an hour! Waiting area was clean and comfortable. I Highly recommend this dealership! More

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Mark in sales is fantastic. Have bought a few vehicles from him.Would be the only reason I would deal With Ferman Have bought a few vehicles from him.Would be the only reason I would deal With Ferman More

by jim.rice9222 Verified Customer Verified Customer

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Excellent customer service, excellent communication, excellent overall. Will continue to use and recommend the dealership to family and friends alike. excellent overall. Will continue to use and recommend the dealership to family and friends alike. More

by rlennon150 Verified Customer Verified Customer

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