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Steve Krohn

Overview Reviews (42) Inventory (464)

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Steve Krohn

General Manager

Phil Long Hyundai of Motor City

170 W. Motor Way
Colorado Springs, CO 80905

Thank you for checking out Phil Long Hyundai of Motor City. I am the managing partner and general manager here and I have a team of really wonderful people in both sales, service, parts, and accounting. We really hope to earn your business and please reach out with any questions you may have at all.

4.3

42 Reviews

4.3

42 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (42) Inventory (464)

Dealership Experience

11 yrs, 9 mos

Industry Experience

29 yrs, 11 mos

42 Reviews of Steve Krohn

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July 14, 2025

Dealership Rating

Employee Rating

Not satisfied 2nd choice, does not have all features I wanted. Very disappointed. Not a happy customer. wanted. Very disappointed. Not a happy customer. More

by SHVONEG

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Cisco Haro, Luis Cremidis, Isabelle Romero, Ryan Daniel

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Jul 26, 2025 -

Phil Long Hyundai of Motor City responded

We are sorry for your experience that you had in our dealership. We will look into this matter and work with our team. Thank you for considering our dealership. Thank you.

Jul 26, 2025 -

SHVONEG responded

I had appt with Isabel, when I showed up she had Ryan show me cars. He had no idea what I had been speaking to Isabel for a week about via text. I told him I wanted to look at the Santa Fe that I had been working on with Isabel. He ignored me. I asked him where it was. He just said I don’t know. The only time Isabel showed up was when me and Ryan were trying to make a deal. Ryan told me the vehicle I was going to buy was $38,000, but then went up a couple thousand dollars. I kept saying I was not happy settling for my second choice. After purchase on Friday, July 12, I let Isabel know on Monday morning following, that I was not happy with my vehicle. It did not have garage door opener and still upset with the price increase. I was told the manager would contact me. I did not talk to Steve, the gm until Wednesday. He is the most rudest, condescending man I have ever talked to in my life. He left me a message that he is so busy all the time and he had a solution to my problem and we would talk the next day. When he finally called he accused me of lying about his two employees and said they are the best and he did not believe me. He would not let me get a word in, instead he raised his voice to me and treated me as such an unvalued customer that was wrong. I repeated that I was not calling anyone a liar or anything like that. He continued to talk about how he did not believe me and still would not let me talk. I was not ever able to tell him why I did not want my car. Never in my life have I ever been treated so badly as when he called me. I had to hang up after him telling me how wrong I was over and over. I did tell him he is the biggest xxxxxxx I have ever talked to in my life. He made me cry over the phone. I text him and told him not to ever contact me again. After I text that he had the nerve to send me a deal for the original vehicle I wanted and was never shown. He also told me that I don’t know Isabel’s business and that a walk in customer is more important than any customer with an appointment. Like I said, rudest jerk I have ever come across in my life. Your customer service sucks and I will never go to that dealership ever again. I will share this with every person that I know. Signed the most unsatisfied customer ever.

June 27, 2025

Dealership Rating

Employee Rating

Katy my sales person was amazing! She made sure every detail was perfect for me! She made sure every detail was perfect for me! More

by KBENEWITH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Katy Wardell

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Jun 30, 2025 -

Phil Long Hyundai of Motor City responded

Congratulations on the new vehicle! Thank you for the 5-star review! We're so glad to hear that you had a great car-buying experience with our team! Enjoy your new vehicle, and please don't hesitate to reach out if you need anything! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

June 13, 2025

Dealership Rating

Employee Rating

I’ve been going round and round with Phil Long. They tried to screw me over finally I got him to do the right thing then I was asked to do a good review as soon as I did the good review because the They tried to screw me over finally I got him to do the right thing then I was asked to do a good review as soon as I did the good review because they fixed the original problem which was a blown clutch a few days after I bought the used car from him I find the people rude and dismissive, even when I went in to talk to somebody while I was talking to the manager, he stopped talking to me to tell one of the employees that he needs to speak to them later I also got yelled at by one of those service people because I sent emails and she didn’t respond so I called the phone number on the email and she yelled at me for using her personal cell phone number, which like I said was on the email. When she did text me back granted in ALL CAPS. that there is a death in the family. I totally understand that which means because something happened to you personally in your personal life that you just completely forget about your responsibilities. I’m not seeing that you have to work, but at least let people know that you aren’t in the middle of something at work and need somebody to handle it for you not just blow off the customer that you have been talking to and that has been upset with you for a while. I mean, I can go on and on, but if you notice Phil Long owns a lot of stuff in Colorado Springs so they don’t really care. They know that they’re gonna get somebody else to buy the car. So my final word is. DON’T BUY FROM PHIL LONG THEY DON’T CARE ABOUT CUSTOMER SERVICE AFTER THE SALES DONE More

by Bill

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Christopher Sandy , Heaven Ahmay

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May 01, 2025

Dealership Rating

Employee Rating

Phil Long Hyundai of Motor City is the best place to buy a vehicle. Professional and easy to work with.10 out of 10 will buy again a vehicle. Professional and easy to work with.10 out of 10 will buy again More

by David Moore

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Christopher Sandy, Cisco Haro, Luis Cremidis, Chad Turner, Sydni Kloczkowski, Marcus Jones, Andrea Padilla, Austin Hambelton, Severt Mogensen

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April 20, 2025

Dealership Rating

Employee Rating

Ryan and Joseph, the absolute best. Thank you for your time, personality and effort in getting me the best deal possible. Thank you for your time, personality and effort in getting me the best deal possible. More

by Sagittarius BossMom

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Cremidis, Joseph Carr, Ryan Daniel, ALEC CAIN , Mary Christensen

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Apr 26, 2025 -

Phil Long Hyundai of Motor City responded

Thank you for the great review or our team and our process! We appreciate your business greatly! #1 Phil Long Hyundai of MOTOR CITY for 11 years running! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

April 19, 2025

Dealership Rating

Employee Rating

Amazing! Everyone was helpful, knowledgeable, and kind. Austin did a phenomenal job at finding EV deals Everyone was helpful, knowledgeable, and kind. Austin did a phenomenal job at finding EV deals More

by tpayneteacher1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Thomas, Austin

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Apr 26, 2025 -

Phil Long Hyundai of Motor City responded

Great Review - THANK YOU! We hope you love that Ioniq! Your business is greatly appreciated! #1 Phil Long Hyundai of MOTOR CITY for 11 years running! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

April 16, 2025

Dealership Rating

Employee Rating

Jerry was very helpful. He help me to negotiate my monthly payment. Spent enough time with me.. He help me to negotiate my monthly payment. Spent enough time with me.. More

by tina_ghana

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jerry Seward

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Apr 27, 2025 -

Phil Long Hyundai of Motor City responded

Thank you for recommending us! Thank you for your business and the kind review on Jerry! #1 Phil Long Hyundai of Motor City - #1 for 11 Years Running in Southern Colorado! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

April 02, 2025

Dealership Rating

Employee Rating

Very attentive, helped on all questions, and always polite, helped get best deal possible. Very friendly polite, helped get best deal possible. Very friendly More

by elhumes56

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Julianna Lucero, Sydni Kloczkowski

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Apr 27, 2025 -

Phil Long Hyundai of Motor City responded

Thank you for the great review! Thank you for your purchase! #1 Phil Long Hyundai of Motor City - #1 for 11 Years Running in Southern Colorado! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

March 27, 2025

Dealership Rating

Employee Rating

The transmission flush and Phil that I got for my 2023, Hyundai, ELANTRA, hybrid – limited was done in a professional, timely, customer centric manner. I would recommend Phil Long motor city Hyundai, to an Hyundai, ELANTRA, hybrid – limited was done in a professional, timely, customer centric manner. I would recommend Phil Long motor city Hyundai, to anyone! ;-) More

by adamrmorrison4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sydni Kloczkowski, Jerry Seward

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March 14, 2025

Dealership Rating

Employee Rating

I am a very experienced old car guy and the level of service from my sales lady Julianna and Finance Department along with Delivery Team was nothing shot of excellent!! Thank you all for a great experie service from my sales lady Julianna and Finance Department along with Delivery Team was nothing shot of excellent!! Thank you all for a great experience!! I will definitely send anyone I know in the market for a vehicle your way!! Thank again, Ed D. More

by Edward Donaghy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hannah Goines, Julianna Lucero

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