Steve Lane | Page 16

Absolutely painless experience I can not say enough good things about Cassens. This was the best car buying experience I’ve ever had. Steve the salesperson was super friendly and ea I can not say enough good things about Cassens. This was the best car buying experience I’ve ever had. Steve the salesperson was super friendly and easy to deal with. Jack the finance person was equally as good. For me, buying a car is super stressful, so I really appreciate how painless they made the whole ordeal. Two thumbs from me! More

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First Experience at Cassens-Excellent! Steve was wonderful to work with. We began our conversation via email after I inquired online about a new Pacifica. I let him know my budget, and he s Steve was wonderful to work with. We began our conversation via email after I inquired online about a new Pacifica. I let him know my budget, and he stuck to it. At no point was the price higher and at no point was I offered a payment option outside the initial budget parameters I had set. Dustin in the finance department was also wonderful to work with. This was my first experience at Cassens, and it far exceeded my expectations. This was, overall, the best car buying experience I’ve ever had. More

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Great experience at Cassen’s Steve & Dustin were a pleasure to have as our sales/finance reps. Not pushy, very friendly, provided wonderful customer service. Would definitely reco Steve & Dustin were a pleasure to have as our sales/finance reps. Not pushy, very friendly, provided wonderful customer service. Would definitely recommend ten times over! More

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Great customer service! We were very happy with the quick and friendly service we received from Steve and the Cassen's Dealership. We would definitely recommend Cassen's to We were very happy with the quick and friendly service we received from Steve and the Cassen's Dealership. We would definitely recommend Cassen's to our friends. More

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Amazing experience Great service all the way around ! Not sure why I waited . finance got me a better lone rate than my Bank could in less time . Great service all the way around ! Not sure why I waited . finance got me a better lone rate than my Bank could in less time . More

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Professional and Trustworthy! From the initial interest from a Cars.com ad, arriving for the test drive, to the final purchase with the Finance guy, my expectations were met and ex From the initial interest from a Cars.com ad, arriving for the test drive, to the final purchase with the Finance guy, my expectations were met and exceeded. My Salesman Steve Lane bestowed me trust and was an excellent listener to what I wanted. No drawn out hipe or back and forth trying to “Sell” me. I felt as it was decision all the way. I have bought and traded over 30 vehicles in my days and thus was one of a very few that was suburb. Thank you Cassen for the painless experience. More

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BEWARE To follow up on my review, I several months later would rate this dealership with negative stars if I had the options to. Immediately following the pu To follow up on my review, I several months later would rate this dealership with negative stars if I had the options to. Immediately following the purchase of my vehicle I had a safety inspection done at not one, not two but three different places and they all said the same thing. This car was sold to me with faulty ball joints and an array of other transmission problems that I wasn't made aware of during the time of purchase. They all said that this car is a literal death trap and they can't believe I didn't die driving this care the distance that I had. We have tried reaching out to them in regards to the issues at hands and they have been extremely rude and refuse to acknowledge their flagrant disregard for the safety of their customers. They will do whatever they can to cover their xxxxx. If you're reading this, save yourself the trouble and buy from a different dealership. If you're wondering why they have so many good reviews on this website, it's because they will pressure you into posting a review immediately following your purchase before you realize there is anything wrong with your car. I would take everything on this website with a grain of salt. P.S. Steve Lane is the specific salesman I was working with More

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Cassens Steve Lane took great care of us as we transitioned into ordering our JLUR after having 2 TJ’s for a total of 20 years. He knew how particular we were Steve Lane took great care of us as we transitioned into ordering our JLUR after having 2 TJ’s for a total of 20 years. He knew how particular we were going to be. It was a lot of fun doing business with him. 2 years we will be back - this time a new Jeep for my husband! More

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Steve Lane was awesome Steve was able to get me in my new truck with very little hassle, after losing my truck in a accident. Overall great experience with the dealership. Steve was able to get me in my new truck with very little hassle, after losing my truck in a accident. Overall great experience with the dealership. More

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Always GREAT customer service! We wouldn’t shop for a Car anywhere else! We also try to send anyone in the market for a vehicle to Steve because we know he will Take great care of We wouldn’t shop for a Car anywhere else! We also try to send anyone in the market for a vehicle to Steve because we know he will Take great care of them and then pass them off to Jack who will take equally good care of them! It’s the only place we think to go when we are considering a car purchase or in the need for service! More

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