Steve LeMon | Page 3

The staff was professional, knowledgeable and understanding. Most of all they were upfront and responsive understanding. Most of all they were upfront and responsive More

by hpesoj59 Verified Customer Verified Customer

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Excellent communication with my salesman Steve Lamon . . efficient and diplomatic .. enjoyed this transaction need I say more? . efficient and diplomatic .. enjoyed this transaction need I say more? More

by usedpartnc Verified Customer Verified Customer

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Used buyers BEWARE! !! My son gifted me a car that I had always wanted by surprise. It was an very emotional experience. Steve was the salesman. My son brought to his at !! My son gifted me a car that I had always wanted by surprise. It was an very emotional experience. Steve was the salesman. My son brought to his attention that the transmission seemed to shift hard. Steve Agreed. He also mentioned that the sunshade was broken. We were told at pickup that they were addressed. Both items were not fixed after leaving. We also purchased a $3000 extended warranty. There also was a 60 day Warranty from NYS on a used car. We took the Car to our Local Cadillac Dealer I. Syracuse. We were told that the Sun shade was not covered under either warranty. (Cost for the part only was approx $1500) My son contacted Cadillac to file a Compaint against Otto Dealership. Cadillac was very prompt in giving us a quick response. The first response from Otto "Customer knew it was damaged". Cadillac sent another complaint to Otto because their response was untrue. This was the second response. " Car was sold As Is). My Son then contacted Steve again. My son was told by him that they already had to replace the back brakes and back tires were worn, when Car was inspected. (NOT THE CUSTOMERS PROBLEM!!! )He proceeded to tell him that he knew the shade was broken,but according to their policy, they will only go so far to repair problems. I was in shock that Steve admitted his lie. My son was crushed that this happened and kept apologizing to me for it. Your Dealership did absolutely nothing to fix their wrong. THE CAR WAS NOT AS IS!!!! He bold faced lied that it was fixed.Disgusted. SLEEP WELL!!!!!!!! More

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I have been extremely happy with this dealership and the personnel associated with it. This is the fifth vehicle I have purchased from them and could not be more satisfied. personnel associated with it. This is the fifth vehicle I have purchased from them and could not be more satisfied. More

by JEFFREY BALTES Verified Customer Verified Customer

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Otto Cadillac is a professionally run dealership that exudes exclusivity. The location is modern and clean with a service department that is as clean as a surgical center. The overall pride of their empl exudes exclusivity. The location is modern and clean with a service department that is as clean as a surgical center. The overall pride of their employees in representing Cadillac as a brand is impressive. Top notch attention to clients. More

by mulvaneylaw7 Verified Customer Verified Customer

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Prompt courteous easy to work with service department from the time you pull in until you check out! from the time you pull in until you check out! More

by Escalade23 Verified Customer Verified Customer

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This was without a doubt one of the BEST buying experiences we’ve ever had! experiences we’ve ever had! More

by dougrodd55 Verified Customer Verified Customer

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All the staff I worked with were very helpful and friendly. My experience was not stressful. Steve and his team made me feel comfortable. Great overall experience! friendly. My experience was not stressful. Steve and his team made me feel comfortable. Great overall experience! More

by penny12803 Verified Customer Verified Customer

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Hi, I don’t have enough words to express how happy and great my Otto Cadillac experience was! I Loved working with all of you. I never felt rushed, or “inexperienced “ and it was a very welcoming atmosph great my Otto Cadillac experience was! I Loved working with all of you. I never felt rushed, or “inexperienced “ and it was a very welcoming atmosphere! Especially coming in alone and being a woman, l always felt comfortable! Thank you for that! A very special Thank You to Steve LeMon who I recommend highly for anyone shopping for a Cadillac. Much appreciated for everything! Happy New Year to all!! More

by jean.pawelek@gmail.com Verified Customer Verified Customer

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Excellent service, very knowledgeable staff! They put me into the drivers seat…will definitely be a repeat customer! They put me into the drivers seat…will definitely be a repeat customer! More

by jstyles65 Verified Customer Verified Customer

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