Steve LeMon | Page 2

I don’t normally complete reviews but Otto Cadillac earned and deserved my praise. Communication start to finish was clear, no pressure, allowed me the time to make well informed decisions. The car I earned and deserved my praise. Communication start to finish was clear, no pressure, allowed me the time to make well informed decisions. The car I chose matched that description and photos on website page. There were extra items they had to consider with my trade in but came through with a more than fair offer. Steve and Ian were just like a car buyer themselves in the fair treatment of me. More

by Dan D. Verified Customer Verified Customer

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Very kind, courteous, and professional. Kept me updated and informed every step of the way. Kept me updated and informed every step of the way. More

by kevinplace36@yahoo.com Verified Customer Verified Customer

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I am from out of state and came a long way to get the model/configuration I wanted. They made the process very easy and everyone at the dealership was helpful and friendly. I would definitely recommend O model/configuration I wanted. They made the process very easy and everyone at the dealership was helpful and friendly. I would definitely recommend Otto Cadillac. More

by mweiner1 Verified Customer Verified Customer

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The staff was professional, knowledgeable and understanding. Most of all they were upfront and responsive understanding. Most of all they were upfront and responsive More

by hpesoj59 Verified Customer Verified Customer

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Excellent communication with my salesman Steve Lamon . . efficient and diplomatic .. enjoyed this transaction need I say more? . efficient and diplomatic .. enjoyed this transaction need I say more? More

by usedpartnc Verified Customer Verified Customer

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Used buyers BEWARE! !! My son gifted me a car that I had always wanted by surprise. It was an very emotional experience. Steve was the salesman. My son brought to his at !! My son gifted me a car that I had always wanted by surprise. It was an very emotional experience. Steve was the salesman. My son brought to his attention that the transmission seemed to shift hard. Steve Agreed. He also mentioned that the sunshade was broken. We were told at pickup that they were addressed. Both items were not fixed after leaving. We also purchased a $3000 extended warranty. There also was a 60 day Warranty from NYS on a used car. We took the Car to our Local Cadillac Dealer I. Syracuse. We were told that the Sun shade was not covered under either warranty. (Cost for the part only was approx $1500) My son contacted Cadillac to file a Compaint against Otto Dealership. Cadillac was very prompt in giving us a quick response. The first response from Otto "Customer knew it was damaged". Cadillac sent another complaint to Otto because their response was untrue. This was the second response. " Car was sold As Is). My Son then contacted Steve again. My son was told by him that they already had to replace the back brakes and back tires were worn, when Car was inspected. (NOT THE CUSTOMERS PROBLEM!!! )He proceeded to tell him that he knew the shade was broken,but according to their policy, they will only go so far to repair problems. I was in shock that Steve admitted his lie. My son was crushed that this happened and kept apologizing to me for it. Your Dealership did absolutely nothing to fix their wrong. THE CAR WAS NOT AS IS!!!! He bold faced lied that it was fixed.Disgusted. SLEEP WELL!!!!!!!! More

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I have been extremely happy with this dealership and the personnel associated with it. This is the fifth vehicle I have purchased from them and could not be more satisfied. personnel associated with it. This is the fifth vehicle I have purchased from them and could not be more satisfied. More

by JEFFREY BALTES Verified Customer Verified Customer

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Otto Cadillac is a professionally run dealership that exudes exclusivity. The location is modern and clean with a service department that is as clean as a surgical center. The overall pride of their empl exudes exclusivity. The location is modern and clean with a service department that is as clean as a surgical center. The overall pride of their employees in representing Cadillac as a brand is impressive. Top notch attention to clients. More

by mulvaneylaw7 Verified Customer Verified Customer

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Prompt courteous easy to work with service department from the time you pull in until you check out! from the time you pull in until you check out! More

by Escalade23 Verified Customer Verified Customer

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This was without a doubt one of the BEST buying experiences we’ve ever had! experiences we’ve ever had! More

by dougrodd55 Verified Customer Verified Customer

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