I had a good experience at Annapolis Subaru. I ordered a vehicle and the sales team was very patient with me while I chose exactly what I wanted on the vehicle. Beware when ordering a vehicle. Apparently they do not know where the vehicles are at any given point. Even if their system says the vehicle will arrive on a specific day it may not. Also, they can't update you on a new arrival date. Would be nice if the vehicle's had some sort of tracking number. Guess that's not what the VIN is for. Most of the staff is very knowledgeable, however some of the staff need to familiarize themselves with the vehicles. My sales associate didn't now how the remote start worked or what the answers were to other questions I had to seek help from another associate. With that said, they were very accommodating even though I wasn't their customer.
"The beginning of many more to come..."
Very easy to work with.
Outstanding sales service.
Professional yet friendly approach.
I look forward to doing business in the very very near future.
"First time buyer"
- Melissa Marquez
As a first time buyer of a crosstrek subaru . Marcus who is recently new did a great job in ensuring confidence and answering all question even if had to acquire assistance from others. Thanks again!
"Another great Annapolis Subaru experience!!!"
This was our 2nd purchase in 10 months from Annapolis Subaru. We went back because of our great experience we had the first time around. I won’t deal with another dealer. My family are customers for life.
"Fantastic experience with Steve. Love my Outback!!"
Steve was extremely knowledgeable, patient, and efficient. Arranged an immediate appraisal of my trade-in. No pressure when I need a few days after the first test drive of an Outback to think about the purchase. He responded immediately to my telephone questions, between day one and day two. When I returned on day two, he had all the paperwork assembled and coordinated seamlessly with the finance guy (Bob Carroll). He was more than willing to spend as much time as I needed to explain the many features of the vehicle. Given that my trade-in was a 2005, I had much to learn about the new car. Because I was on information overload (no fault of Steve) after the purchase, I love that Subaru offers a post sale, followup visit, two weeks later, with Heather, to thoroughly explain all the features of the car and answer any questions. Perfect!!
"Easy and Fair"
This is our first Subaru. The experience was such a positive one thanks to the patience of Steve Newman. He was so patient with questions and return visits to make sure the car selected met our needs. The drive from DC was worth it!
- Dale Mayes
Steve was so thorough, patient and kind. He walked me through each step with professionalism and ease. My experience with everyone at the dealership was pleasurable. There was no pressure and no stress. I thoroughly enjoyed the process, and left there with a brand new, awesome Suburu Outback. I would recommend this dealership to anyone who asked!
"If you're shopping for a WRX, look no further!"
Nothing but positive things to say about Annapolis Subaru. Very low pressure environment, with friendly and helpful sales staff. If you're looking for a WRX, these guys are where it's at. Both of the salespersons who assisted me are WRX owners, while the general manager just sold his Stage 2 WRX for a 2018 STI. If you're a service-member, this dealership honors USAA Preferred Pricing, and offers a substantial active duty discount which was competitive or better than USAA pricing depending on the particular car. Steve Newman did an excellent job with communication and giving me the information I needed to make the choice that was right for me. Give these guys a shot, chances are you won't be disappointed! Loving my 2018 WRX already!
"Easy and Efficient"
Steve Newman made the process fast but was thorough.
Very nice all around.
I keep cars for a long time so I don't expect to be back soon, but will happily recommend to others.
Steve Newman and Joe Tyler are a great team. Steve made sure all my paperwork was ready when I arrived! Not having to spend hours in a dealership waiting around for paperwork was awesome! After paperwork was explained and signed with Mr. Tyler the car was sitting out front.. washed and tagged. Great experience. I am looking forward to the SUV coming out in the Fall. I will definitely be back to Annapolis Subaru.