Steve Pfeiffer | Page 4

I appreciated that they look over my mini even though I was there to get a new fob was there to get a new fob More

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I had great experience during this recent visit. I made an appointment for one issue with my car and it ended up that the mechanics found another issue which was serious. I was told that my car woul I made an appointment for one issue with my car and it ended up that the mechanics found another issue which was serious. I was told that my car would be ready by the end of the day the next day. Because of this, they dealt with the issue I originally made an appointment for (drying out the car interior due to moisture getting into it due to me accidentally keeping my moon roof open overnight and a storm rolling through the following morning) for no charge! I really appreciated that. They did finish the job the next day but quicker than expected. I also appreciated having a loaner while the work was being done which gave me a chance to drive one of the new Minis! More

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I have been so unhappy with my car and service this year. I've bought 3 cars from this dealership. Yesterday was the last straw. I was so done that I traded my Mini in for a 2026 Mustang Convertible. I will I've bought 3 cars from this dealership. Yesterday was the last straw. I was so done that I traded my Mini in for a 2026 Mustang Convertible. I will never buy another Mini, and Mini of St. Louis will never see another penny from me. Their "extended warranty" never seems to cover the litany of things that go wrong with these cars after they hit 50,000. It was a scam. I'm a very loyal customer until you screw me over. Then I'm someone else's very loyal customer. More

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I am from out of town and they got me in quickly and made the repairs needed so I didn’t have to extend my stay. the repairs needed so I didn’t have to extend my stay. More

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I have been a customer of Mini of St Louis for over 20 years. Mini is dependable, helpful and personable. My only objection is Mini no longer makes a manual shift model. After all, ITS A SPIRTS CAR!!! years. Mini is dependable, helpful and personable. My only objection is Mini no longer makes a manual shift model. After all, ITS A SPIRTS CAR!!! More

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Seventh Mini. Great dealership. Bill Harada, my longtime sales Motoring Advisor, is a gem. Let’s Motor! Great dealership. Bill Harada, my longtime sales Motoring Advisor, is a gem. Let’s Motor! More

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In and out with no problems! Received. A video of my car and what was needed. Excellent! Received. A video of my car and what was needed. Excellent! More

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Customer service is always polite informative and helpful. Erica Wells was extremely kind and made sure I was informed throughout the process. John Smith was great in his video review and made me fee helpful. Erica Wells was extremely kind and made sure I was informed throughout the process. John Smith was great in his video review and made me feel confident about maintenance. Always recommend them for your Mini needs! More

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Good communication with customer. I wish prices were quoted with “shop supplies.” I was disappointed that my car was not washed after the service. I wish prices were quoted with “shop supplies.” I was disappointed that my car was not washed after the service. More

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Always pleased with the MINI of St. Louis service department. The staff is always very helpful, knowledgeable, and friendly! Louis service department. The staff is always very helpful, knowledgeable, and friendly! More

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