Steve Robinson
Steve Robinson at Daytona Toyota

Steve Robinson | Page 18

Service Advisor

Daytona Toyota

451 N Nova Road
Daytona Beach, FL 32114

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4.7
934 Reviews

Steve enjoys spending time with his wife Jennifer, his 2 kids and their dog Molly. Steve enjoys relaxing at the beach and watching the waves. Other hobbies are fishing, hunting and spending time just enjoying nature. Steve has a few rules that he thinks everyone should live by, 1. Treat everyone with Dignity, Honor and Respect. 2. Always be True to your word. Once you loose it, it's gone. 3. Lastly and most important, women are always right and men are always wrong and when you here the phrase ( I'm Fine ) I assure you it's the calm before the storm. Steve has had over 20 years in the Service Writer Industry and knows how to deliver excellent Customer Service.

4.7

934 Reviews

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934 Reviews of Steve Robinson

September 14, 2024

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Employee Rating

I have dealt with service departments in many car dealerships over the years and my experiences with Daytona Toyota service department put all the others to shame. Having a dedicated service represen More

by stutch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Daytona Toyota responded

Thank you for your kind words! We’re thrilled to hear that your experience with our service department at Daytona Toyota has stood out so positively compared to others. It’s fantastic to know that Steve Robinson’s dedicated service made a difference for you. We truly appreciate your feedback and are committed to maintaining the high level of service you’ve come to expect. If you need any further assistance or have any questions, please don’t hesitate to reach out.

September 09, 2024

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Michael Delong was a great salesman and was great, polite, and knowledgeable. Also Johnny was fierce in selling but very nice. Also the finance lady was so friendly and made signing all those papers a More

by thirdshiftoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kiki Ikram Rosell, Jonny Rosell

Sep 09, 2024

Daytona Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that Michael Delong provided great, polite, and knowledgeable service, and that Johnny's enthusiasm and friendliness stood out to you. It’s also great to know that our finance team made the paperwork process smooth and pleasant. We appreciate your kind words and are delighted that your experience was positive. If you need anything further or have any questions, please feel free to reach out.

September 08, 2024

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Great job and thank you for being there for us especially when we least expect to have a need. More

by UNIONCOUNTY20
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Crocker

Sep 09, 2024

Daytona Toyota responded

Thank you so much for your kind words! We’re glad to hear that we could be there for you, especially when you needed us most. Your support and recognition mean a lot to us. If you ever need anything further or have any questions, don’t hesitate to reach out.

September 07, 2024

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Excellent Toyota good job on my vehicle, well please. my tire was loosing air and bring to Toyota and the problem was over. it was very fast, thank you Toyota. More

by RWHITLEY126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Daytona Toyota responded

Thank you for your kind words! We’re delighted to hear that we were able to quickly resolve the issue with your tire and that you’re pleased with our service. If you need any further assistance or have any questions, please feel free to reach out. We’re here to help!

September 06, 2024

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Didn't try to tell me I needed something I didn't, very kind, easy to talk to, didn't have to wait as long as he said. Didn't spend more than I told him I could spend. More

by DCALDWELL18
Service Price Transparency
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Recommend Dealer
Yes
Sep 09, 2024

Daytona Toyota responded

Thank you for your kind words! We’re delighted to hear that our team was honest, kind, and attentive to your needs, and that we respected your budget and time. Your satisfaction is our top priority, and we’re glad we could provide a positive experience. If you need any further assistance or have any questions, please feel free to reach out.

September 06, 2024

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Helpful, courteous and always good service. I would definitely recommend Daytona Toyota. Steve is always helpful. More

by PNORTHRUP19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Daytona Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that you consistently receive helpful and courteous service from Steve and our team. Your recommendation means a lot to us. We appreciate your support and look forward to serving you again. If you need any further assistance, please don’t hesitate to reach out.

September 05, 2024

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Service department. Specially Steve delivers excellent customer service. I drive from Orlando just for the pleasant experience!! More

by JOPAL0112
Service Price Transparency
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Recommend Dealer
Yes
Sep 05, 2024

Daytona Toyota responded

We're happy to hear that you had a 5-star experience at our service department. We appreciate your kind feedback and look forward to assisting you in the future. Thank you!

August 30, 2024

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Employee Rating

Sent my wife in for her free lifetime oil change. ..not only did they not change her oil but "fast talked" her into all kinds of services that she did not need, wipers (I changed them myself 8 months More

by birons
Service Communication
Recommend Dealer
No
Sep 03, 2024

Daytona Toyota responded

We’re very sorry to hear this. We strive to ensure that all of our customers, regardless of who brings the vehicle in, receive transparent and trustworthy service. It’s concerning to hear that this was not your experience, and we want to make sure this is addressed properly. Please contact our service department at 386-255-7475 ext. 1702. Thank you.

Sep 03, 2024

Daytona Toyota responded

We’re very sorry to hear that you were dissatisfied by your recent experience. We would like the opportunity to discuss this further with you to better understand your concerns and see if we can work toward a resolution. Please contact our service department at 386-255-7475 ext. 1702.

August 25, 2024

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Warranty and free oil changes for life. Fast service and appointments. Fast and efficient service. More

by DKRASKACFL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Daytona Toyota responded

Thank you for your feedback! We’re delighted to hear that you’re satisfied with our warranty, free oil changes, and fast, efficient service. Providing prompt and reliable service is a top priority for us, and we’re glad to know we’re meeting your expectations. If you have any further needs or questions, please feel free to reach out. We look forward to serving you again!

August 22, 2024

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Usually I’m in and out under an hour when I make my appointment a head of time but this appointment I waited 2 1/2 hours not acceptable I drive 45 minutes to come there and having to wait so long after More

by bpattie29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 26, 2024

Daytona Toyota responded

Thank you for your feedback. We’re sorry to hear about the extended wait time during your recent appointment, especially given your usual positive experiences. We appreciate your patience and look forward to serving you better in the future.

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