Steve Seely | Page 2

Ravi was awesome!!!!! He came to pick me up from my home and treated me like family! Thank you so much for restoring my faith in car salesmen! Please see him. Single lady approved.

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I come to service my Accord all the time it is a pleasure to be here for my car service it is very very clean and very professional Ravi sold me the car. I highly recommend my friends and family to buy Honda cars here and get the best service

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Jim Coleman Honda is a top notch dealer. They took great care of me throughout the entire process. They will be my Honda dealer for life!

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I had some major repairs needed to be done to my car and the service department especially the service manager who reached out was extremely understanding even though the issue was not anyone's fault. I really appreciate the avenue to relay my frustration!

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As usual another great service experience at Jim Coleman. My job done right the first time by friendly efficient staff while maintaining proper Covid procedures.

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I bought a new CR-V that had a defective windshield. When they replaced it they damaged my new car inside and out. It took me over 12 visits to get it repaired, but they couldn’t repair the scratches to the paint. I tried to show Kevin Cohen what his “service” center did to my brand new car, but he wasn’t interested. The “director of service” lied to me repeatedly....promising if I gave him a third time to fix what they did he would compensate me for my time, aggravation and the damage they could not repair. He did NOTHING. Stupidly, when I bought the car I bought the service policy. After all that I would NEVER bring my car back there. I have never used it. I did get the Office of Consumer Protection Involved and the only thing Kevin Cohen agreed to was cancelling and refunding my LoJack.

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This was our first time going to Jim Coleman for service of our Honda and it was painless! Pulled right up and was greeted and checked-in. Service began promptly and a team member checked in with me periodically to update me on the status. A big plus is that the waiting room is spacious with coffee, vending machines, television, wi-fi and clean restrooms! I will definitely continue to use Jim Coleman for service.

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My experiences at Honda have been excellent. Purvis is friendly, efficient and knowledgeable in walking through the service I request and services deemed needed at the time. Appointment times are honored and make it easy to be seen quickly.

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Worst service department we have ever dealt with. They do NOT stand behind their product! Very unprofessional unorganized staff with major lack of communication skills. Be ready to be given the run around and taken advantage of. Your better off just not purchasing from them period, if you do have a mechanic ready. Piss poor customer service. It’s super convenient for them to be extremely vague on the “warranties” they offer I’ll just leave it at that. They Truly tarnish the reputation I thought Honda strives for. Don’t waste your time or money.

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The service department completed an oil change on my car and messed up my drain plug. My car leaked oil for a day before I realized there was a problem. I took my car to another repair shop and was charged to fix the issue and add synthetic oil back into my car. I contacted Jim Coleman’s service shop and provided them with a copy of the repair order from the other shop. When I asked to be reimbursed, I was told that I could get a “service credit.” Not only is that not what I asked for, but I wasn’t able to use a “service credit” to pay for the drain plug and oil replacement to the shop that fixed the issue. After waiting and calling for 2 weeks, not one Service Manager or Director has called me back (even after several messages). I reached out again today and I was told that I would need to speak with Kevin Cohen... the GM! Really.... it’s less than $90 that I’m asking for. Just give me what I am owed and you won’t have to worry about me every visiting your dealership/service shop again.

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