Steve Staub

I brought up a concern over some corrosion on the roof of my 2023 truck that I noticed at around 40k miles. 4k miles after the "bumper to bumper" warranty ended. I don't look at my roof very often, and this my 2023 truck that I noticed at around 40k miles. 4k miles after the "bumper to bumper" warranty ended. I don't look at my roof very often, and this had clearly been there for awhile so I asked about possibly having this covered. I was told I was SOL. I called Ford customer service who told me I should bring it to the dealer and have them file a case. So I did, at the same time I had my oil changed. They told me again at that point that nothing would be covered and that I was SOL. I asked about Ford assistance and they said I had to create the case, even though I had called customer support before my appt. After some back and forth the dealer finally created the case. No word on anything for two weeks until I reached out and they said they were waiting for a response. Two days later I was told Ford would cover all but 300$ of the repair. Thought about it for a few days. What choice do I have? Two weeks more for the part to come in. After I asked several times how long the repair would take and was told "just a few hours", I made my appt. for 9AM. (They didn't start until 1:30) Later that day they tell me it's going to have to stay overnight. In the end I had to do all my own research, and basically force them to help me. And still pay 300$ More

by BuyAChevy Verified Customer Verified Customer

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I’ve purchased five Ford vehicles from Hawk Ford, and there’s a reason they continue to earn my business. The entire team is consistently upbeat, helpful, and a pleasure to work with. From my salesman DJ there’s a reason they continue to earn my business. The entire team is consistently upbeat, helpful, and a pleasure to work with. From my salesman DJ to sales manager Andrew, every experience on the sales side has been smooth, honest, and genuinely enjoyable. On the service side, Steve has been my go-to guy for all my gas vehicles. His professionalism and attention to detail are a big part of why I ended up buying four vehicles from Hawk. He’s always taken great care of my Motorhome with the V10, my earlier gas vehicles, and everything in between. Then I met Kathleen in the Diesel Service department — and she’s been just as exceptional. When I brought in my F-150 Diesel, she handled it with the same expertise and enthusiasm. Most recently, I called early one morning about my F-350 before a long trip to California. She told me to bring it right in, diagnosed the issue, ordered the part immediately, and had me back on the road the moment it arrived. Steve and Kathleen are both top-notch, and together with DJ and Andrew, they’re the reason I trust Hawk Ford with every vehicle I own — gas and diesel. They truly go above and beyond. More

by SHAAS@remax.net Verified Customer Verified Customer

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I have had issues with my truucks transmission it was fixed earlier this summer. I thought there was an issue to the transmission on this service call. Steve suggested a test drive with a tech. Based on fixed earlier this summer. I thought there was an issue to the transmission on this service call. Steve suggested a test drive with a tech. Based on his feeling he didnt seem to think there was an issue. More

by wgamedeo Verified Customer Verified Customer

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Dealer will make no effort to advocate for their customers post purchase. No communication on repair time-frames. Will not even try to help a customer who is even 1,000 miles out of warranty. customers post purchase. No communication on repair time-frames. Will not even try to help a customer who is even 1,000 miles out of warranty. More

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Steve was great! Listened carefully to my concerns and let me to a proper solution for my vehicle in a timely manner. Listened carefully to my concerns and let me to a proper solution for my vehicle in a timely manner. More

by LNUTTER0 Verified Customer Verified Customer

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I didn't appreciate the "Out the door" price increase at the last minute. "Oh, the salesman made a mistake, the GM said. The finance guy was horrible. Acted like he hated the fact that I was in his office. the last minute. "Oh, the salesman made a mistake, the GM said. The finance guy was horrible. Acted like he hated the fact that I was in his office. Very disrespectful ordeal. I will not be returning for new fleet vehicles. More

by JERZBOX Verified Customer Verified Customer

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Steve my Service Advisor was very professional on how he handled my case. He gave me the impression of an honest and trustworthy advisor that made me feel confident that the work being done was all necessa handled my case. He gave me the impression of an honest and trustworthy advisor that made me feel confident that the work being done was all necessary. More

by JMILLS.SPORTS Verified Customer Verified Customer

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Superior attention and continued concern as to service process. Would not hesitate to return for service !!!!! process. Would not hesitate to return for service !!!!! More

by MEHREN22 Verified Customer Verified Customer

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I've been very pleased with how service has helped me out. As a new Ford customer they have treated me very well and have been very helpful. out. As a new Ford customer they have treated me very well and have been very helpful. More

by ANDREW@ADOWNIE.NET Verified Customer Verified Customer

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Steve has taken care of our cars for many years. He is reiliable and helpful in explaining issues with our cars and gets the work done in a timely manner. He is reiliable and helpful in explaining issues with our cars and gets the work done in a timely manner. More

by MANDM Verified Customer Verified Customer

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