Steve Staub

Steve and the entire Hawk Ford team are all awesome to work with. They always go above and beyound all of my expectations. Love the way they communicate on the repair, timeline next steps if needed. Cu work with. They always go above and beyound all of my expectations. Love the way they communicate on the repair, timeline next steps if needed. Cudo's for Hawk Ford for having a wonderful staff. I'm Dave and I drive a HAWK.. More

by DHORNIK Verified Customer Verified Customer

Report | Print

Excellent service - love the pick up and delivery and how honest they were in calling about repairs needed!! honest they were in calling about repairs needed!! More

by JMDIMONTE Verified Customer Verified Customer

Report | Print

I've had more than 10 Ford cars now, over the years and the reason I go to Hawk Ford Service in St. Charles, IL is because of Steve! As far as purchasing a car from Hawk Ford, no thank you! Had an extrem the reason I go to Hawk Ford Service in St. Charles, IL is because of Steve! As far as purchasing a car from Hawk Ford, no thank you! Had an extremely negative experience at Hawk Ford in Carol Stream, IL recently dealing with the assistant manager there in the purchase of the car for my daughter. After that I went to Haggerty Ford in West Chicago and purchased our 2026 Ford Escape. Very professional and honest transaction. I vowed never to buy any of my cars from a Hawk dealership! But St. Charles Hawk Ford service department cannot be beat! More

by MARYPOWERS423 Verified Customer Verified Customer

Report | Print

Quick accurate repair. Great service. I always know that Hawk Ford St. Charles will do a quality job. Great service. I always know that Hawk Ford St. Charles will do a quality job. More

by CMICHAELJOHNSTON Verified Customer Verified Customer

Report | Print

They took care of my concerns with my new explorer and were great on picking it up and bringing it back right to my home. Thanks Hawk Ford! were great on picking it up and bringing it back right to my home. Thanks Hawk Ford! More

by DZERN02 Verified Customer Verified Customer

Report | Print

Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service More

by JASON.SCHAPER Verified Customer Verified Customer

Report | Print

Only one issue this time! I dropped my vehicle off at 10:00 am for a 10:15 appointment to check out noise in brakes. Called an told me my oil was due do so I approved it. But I dropped my vehicle off at 10:00 am for a 10:15 appointment to check out noise in brakes. Called an told me my oil was due do so I approved it. But didn't get it back till 2:30 pm ! They changed the oil and checked out my brakes! Found nothing wrong with brakes . Brakes still squeaking ! Under 7000 miles ! Steve was still on top if everything but i was a bit upset cause the oil was supposed to be under extended plan ! I was running late so had to leave ! I called Hopkins ford where j bought it and assured me it was covered. I haven't had a chance to stop back by and see steve! I m sure we can take care of it next time! More

by Dan crull Verified Customer Verified Customer

Report | Print

The rep was helpful after a snag with my appointment and the recall was resolved. the recall was resolved. More

by DORJUELA673 Verified Customer Verified Customer

Report | Print

Service was exceptional as always. The home pick up and drop off of the vehicle is a great perk! The home pick up and drop off of the vehicle is a great perk! More

by Pete Chrisos Verified Customer Verified Customer

Report | Print

Steve Staub is the man. Always makes bringing my vehicle in a breeze and is always friendly and helpful. I appreciate the honesty and craftsmanship of everyone in the svc gr Always makes bringing my vehicle in a breeze and is always friendly and helpful. I appreciate the honesty and craftsmanship of everyone in the svc group at Hawk Ford. More

by EAXE Verified Customer Verified Customer

Report | Print