Steve Staub

Excellent service done on time, fixed! Steve kept me informed and answered all of my questions. Great service. Steve kept me informed and answered all of my questions. Great service. More

by WAGSSTEVEN Verified Customer Verified Customer

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Fantastic job and fantastic customer service! I’ve been so impressed with the entire staff at Hawk Ford from beginning to every appointment since you guys have been amazing. I will continue to br I’ve been so impressed with the entire staff at Hawk Ford from beginning to every appointment since you guys have been amazing. I will continue to bring my business as long as I live in the area. Great team of experts ready to work on your vehicle and make you feel welcome. More

by OAB3 Verified Customer Verified Customer

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Terrible customer service in the service department. Every time I’ve gone to Hawk for my car to be serviced it’s been a terrible experience. No matter who’s at the desk they always look bothered to help Every time I’ve gone to Hawk for my car to be serviced it’s been a terrible experience. No matter who’s at the desk they always look bothered to help you super short with responses. The part that upsets me the most is the lack of communication. I always have to call them for updates. And I always wait at least 5 hours before I call. This will be the last time I come to this dealership. More

by GIOVANNIEOCON Verified Customer Verified Customer

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Had to come in 3 times to get issue with infotainment system fixed, after describing issue to technicians (issue with wireless app projection, wireless android auto) they asked me "what that was" and sai system fixed, after describing issue to technicians (issue with wireless app projection, wireless android auto) they asked me "what that was" and said they would take a look. When picking up vehicle, problem persisted. Went back second time, was told that my phone was the issue and to update my android auto to version 6.1, and pulled up a ford bulliten from 5 years ago. Android auto version on my phone was 15. Was told to call technical support. Technical support confirmed issue was car related, wireless app projection related and referred me back to hawk ford st Charles with appointment. Was told by tech support that Steve had told them he was "unaware it was wireless app projection issue" went in a 3rd time. Issue was finally fixed. Should've been fixed the first time around. Glad issue was fixed, unhappy with having to return multiple times and being told that issue is with customer and not vehicle by technicians in what appeared to be attempt to push issue elsewhere rather than fixing issue. More

by RAMOSUNITY Verified Customer Verified Customer

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Generally satisfied with Hawk Ford service. Recommendation for improvement would be better follow-up and communication from the Sales Dept. when parts are on order or back order. A back-ordered Recommendation for improvement would be better follow-up and communication from the Sales Dept. when parts are on order or back order. A back-ordered warranty repair item required months of near weekly calls for status updates. And, voicemails should be returned if left my customers. Definitely appreciate the vehicle shuttle service to and from our house. More

by JPIPER3 Verified Customer Verified Customer

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Steve and the entire Hawk Ford team are all awesome to work with. They always go above and beyound all of my expectations. Love the way they communicate on the repair, timeline next steps if needed. Cu work with. They always go above and beyound all of my expectations. Love the way they communicate on the repair, timeline next steps if needed. Cudo's for Hawk Ford for having a wonderful staff. I'm Dave and I drive a HAWK.. More

by DHORNIK Verified Customer Verified Customer

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Excellent service - love the pick up and delivery and how honest they were in calling about repairs needed!! honest they were in calling about repairs needed!! More

by JMDIMONTE Verified Customer Verified Customer

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I've had more than 10 Ford cars now, over the years and the reason I go to Hawk Ford Service in St. Charles, IL is because of Steve! As far as purchasing a car from Hawk Ford, no thank you! Had an extrem the reason I go to Hawk Ford Service in St. Charles, IL is because of Steve! As far as purchasing a car from Hawk Ford, no thank you! Had an extremely negative experience at Hawk Ford in Carol Stream, IL recently dealing with the assistant manager there in the purchase of the car for my daughter. After that I went to Haggerty Ford in West Chicago and purchased our 2026 Ford Escape. Very professional and honest transaction. I vowed never to buy any of my cars from a Hawk dealership! But St. Charles Hawk Ford service department cannot be beat! More

by MARYPOWERS423 Verified Customer Verified Customer

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Quick accurate repair. Great service. I always know that Hawk Ford St. Charles will do a quality job. Great service. I always know that Hawk Ford St. Charles will do a quality job. More

by CMICHAELJOHNSTON Verified Customer Verified Customer

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They took care of my concerns with my new explorer and were great on picking it up and bringing it back right to my home. Thanks Hawk Ford! were great on picking it up and bringing it back right to my home. Thanks Hawk Ford! More

by DZERN02 Verified Customer Verified Customer

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