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Steve Staub
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661 Reviews
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661 Reviews
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661 Reviews of Steve Staub
March 02, 2019
Steve and Tom were outstanding! 5 Star! The service team were polite, responsive, educational, accommodating and reassuring. These gentlemen were exactly what I look for in a service team. The service team were polite, responsive, educational, accommodating and reassuring. These gentlemen were exactly what I look for in a service team. I felt reasssued with their skill and professoinalism. More
by JKOSTER316
Verified CustomerOther Employees Tagged: Tom Gabalec
Helpful 
February 28, 2019
The “works” and failed seat environmental controls We had our 2016 Ford Explorer in for an oil change/tire rotation. Along with that our seat heaters/coolers had failed again for the 4th time in 3 1/2 We had our 2016 Ford Explorer in for an oil change/tire rotation. Along with that our seat heaters/coolers had failed again for the 4th time in 3 1/2 years of ownership. It has been our only real disappointment with an outherwise excellent vehicle. Since our manufacturers warranty had expired, I express my concerns with Steve and he agreed to research the issue for us. Steve informed us that because of the chronic failure of this part that it would be fixed at no cost to us. We were very appreciative and believe it was the right thing to do. We have been coming to this dealership for 16 years and with the ownership change from Zimmerman to Hawk, we weren’t sure what to expect. We have always been treated well by this dealership and it looks like that will continue to be the case. This location isn’t the closest dealership to our house, but we will continue to make a little longer drive for great consumer service. Thank you. More
by WEDDS4
February 27, 2019
Good service The service department employees are always very professional and dependable. They analyze the problem and get the work done correctly and in a timely The service department employees are always very professional and dependable. They analyze the problem and get the work done correctly and in a timely manner. More
by KLBOURBON
February 27, 2019
Oil change Great service, friendly outgoing staff, no long wait. I bought two cars from Hawk and they are running great. I will be back for a tune up. Great service, friendly outgoing staff, no long wait. I bought two cars from Hawk and they are running great. I will be back for a tune up. More
by TRZENTNER
Other Employees Tagged: Eric Sakumoto, John Hartgenbush , Tom Gabalec, Octavio Goytia, Patrick Hertel, Zack Innocanti, Stephanie Yencer
February 25, 2019
treated well I felt my words and my time were appreciated, understood and respected. Great communication, easy to work with and the warranty service was done as qu I felt my words and my time were appreciated, understood and respected. Great communication, easy to work with and the warranty service was done as quickly as possible. I appreciated the car wash; It was a nice touch. More
by DCKUDISH
February 20, 2019
Great job Steve found the issue I was having and kept me up to date. John the service manager was also great with Issue with extended warranty. Steve found the issue I was having and kept me up to date. John the service manager was also great with Issue with extended warranty. More
by RTWOBULLS
Other Employees Tagged: John Hartgenbush
February 02, 2019
Took care of issue New exactly what was wrong with my 2018 truck, Another noise it was making, at this rate my old truck with 130k miles had less problems But deal New exactly what was wrong with my 2018 truck, Another noise it was making, at this rate my old truck with 130k miles had less problems But dealer seams to figure out with Ford More
by DARG6578
Other Employees Tagged: Kirk Brown , Tom Gabalec
January 31, 2019
They got me in right away and back on the road. They were very nice, courteous, and got me taken care of quick without any hassles. Steve was very helpful in getting everything taken care of. They were very nice, courteous, and got me taken care of quick without any hassles. Steve was very helpful in getting everything taken care of. More
by MIKE
January 29, 2019
mediocre Picked up my truck from the dealership on a very cold winter morning. Shuttle driver was late, almost 1/2 hour! It would have been nice if they would Picked up my truck from the dealership on a very cold winter morning. Shuttle driver was late, almost 1/2 hour! It would have been nice if they would have warmed my vehicle for me as they knew I was coming to pick it up. Solid frost on the windows. I had to go out to the lot, start it up then go back inside and wait for it to warm up. I think the temp. was in the single digits. Soiled dealer floormat and other dealer paperwork left in vehicle. Not a 5 star dealer. More
by MIDWESTERNRENTALS
January 28, 2019
No reason to return. I took my Ford Flex to Hawk recently for an alignment because my tires were wearing unevenly, and to have them try fixing my reverse camera, which has I took my Ford Flex to Hawk recently for an alignment because my tires were wearing unevenly, and to have them try fixing my reverse camera, which has been malfunctioning for a month or two. When I dropped it off they told me that the alignment would cost me $150. That's a lot, considering how many places advertise 99.99 or 119.99 specials. xxxx, I have a coupon right now for 79.99 that I wish I'd had a week ago. Regardless, I decided to stick with Hawk because I wanted for them to repair my camera. When I left the vehicle I was told I had some kind of extended warranty and that the deductible would be $100 for the camera repair so I ought to expect to pay $150 alignment and $100 camera. Fine. Got a call that alignment was done and camera would cost another $700 to replace and install. Reminded him of my $100 deductible and warranty, and he looked it up and say he'd been mistaken. No warranty. Gotta pay full price. Seems like a lot for a reverse camera, so I told him I'll pass on the camera and let's just do the alignment and call it a day. I'll just do what I've done all my life and turn around and reverse using my eyes instead of the camera. When I paid the bill, I'd been charged a $100 diagnosis fee for them to figure out that the camera was bad. Ummm, I think I knew that the camera was bad. $100? For that? I can see 29.95 or 35 bucks, but $100? Rip off. I paid it, rather than argue. I don't plan to go back there for work in the future. Felt kind of shady to me. I liked it when it was Zimmerman. More
by Rob Z.
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