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Steve Staub
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656 Reviews
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English
656 Reviews
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656 Reviews of Steve Staub
January 22, 2019
Well done Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibi Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibility and solved my problems. More
by MNCOLTSFAN
Verified CustomerOther Employees Tagged: Kirk Brown
Helpful 
January 22, 2019
Took to long to get approval for the work I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenan I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenance man recommended several service items be performed. The service manager at the Quick lane did not know how to contact ARI for approval. Despite me trying several times to assist the service manager on how to contact ARI (I even gave him the phone number), he continued to wait on other customers. It was 45 minutes until another manager intervened and contacted ARI. So I spent more than 3 hours at Hawk, much of it wasted time. More
by DRK
Other Employees Tagged: Patrick Hertel
January 21, 2019
Speed and communication Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work wo Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work would take was very clear. The work was completed in less time than estimated and he communicated the work completed and recommendations for future work that needs to be done next visit. More
by MSPryor23
January 18, 2019
Fixed my bluetooth on my explorer. 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within a day or so. More
by MATT.LOCHMANN
January 17, 2019
Rotten Eggs I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the culprit. Even though he did not smell the problem at first he maintained the idea that the customer was right and continued to search the problem. He was persistent and did find the problem...Thank you, Steve. I have been taking my Ford to this dealership since 2010 and have always been treated with respect, fairly and promptly. I would recommend them highly. More
by Jan2178
Other Employees Tagged: Bob Perri
January 16, 2019
Professional Service!!! My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the pro My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the progress. His courteous & professional manner was truly appreciated. Thank you Hawk Ford! More
by opasuzy
January 16, 2019
Need emergency transmission service After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehi After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehicle (as well as 5 others vehicles) to schedule an appointment. The service department advisor I spoke with was very unprofessional. When I informed him that I would require a loaner, his reply was to tell me to call back in two weeks and hung up on me. I then called Hawk (near my residence) spoke to Steve who after scheduling my appointment that evening also informed me that I would have a loaner waiting. Hawk has earned my repeat business. I will also make sure that when we purchase any additional company vehicles it will be through Hawk. Thank you Steve. More
by JGAMBOA0
January 11, 2019
Truck service I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficien I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficient thanks More
by jvelas1268
January 10, 2019
Won't give up Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've done More
by GOLDENS3
Other Employees Tagged: Tom Gabalec
January 08, 2019
Recall work As always, the staff was friendly, courteous, efficient, and professional ! It’s a pleasure to work with Hawk Ford in St. Charles, Illinois. thank y As always, the staff was friendly, courteous, efficient, and professional ! It’s a pleasure to work with Hawk Ford in St. Charles, Illinois. thank you! More
by COLLEENCROUS
Other Employees Tagged: John Hartgenbush , Tom Gabalec, Octavio Goytia, Patrick Hertel, Stephanie Yencer
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