Steve Stephens | Page 30
General Manager
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
It's 1983 and I'm still in High School. I started working with my Father who was a Used Car Manager for Cobbledick Buick in Shaker Hts as a lot porter. After graduation, I took on a full-time role with the dealership allowing me to work in Service/Parts/Body shop/New & Used Cars. Ultimately began my career in Sales. In 1993 I started at Klaben Ford. I was able to build a strong customer base and moved up to a management role in the leasing department. In 2005 I moved across the street to Klaben Chrysler Jeep Dodge. I found the change exciting that has now led me to be a store manager. I’ve been with Klaben Auto Stores for over 25 years. A family-owned store completely committed to 100% customer satisfaction involved with our local communities, I’ll be here for another 25 years, God willing. I’m blessed to have my wife, our 4 Children, and 4 Grandkids..so far! and a super staff I work with every day. 330-673-3139 ext. 505
Read moreDealership Experience
30 yrs, 5 mos
Industry Experience
40 yrs, 6 mos
331 Reviews
Write a Review331 Reviews of Steve Stephens
June 07, 2017
first car Bought my first car from them & they helped me find the perfect car! Caleb was so great to work with & walked me through the entire process! Bought my first car from them & they helped me find the perfect car! Caleb was so great to work with & walked me through the entire process! More
Other Employees Tagged: Brian Franklin , Caleb Jacobs
May 23, 2017
We're Back Again! This is our fourth Dodge or Chrysler van purchase with Klaben. We look at the other brands, but come back to Chrysler. We just purchased a new Pacif This is our fourth Dodge or Chrysler van purchase with Klaben. We look at the other brands, but come back to Chrysler. We just purchased a new Pacifica and like the changes they've made. We've had professional and pleasant interactions with Justin Bolen. This time around we had some assistance by Caleb Jacobs when Justin was out for the day. He's a good guy, too. And, as always, a pleasure to work with Steve Stephens. Keep up the good work! More
Other Employees Tagged: Justin L. Bolen , Caleb Jacobs
May 23, 2017
Above and beyond!!! I want to express my gratitude to Caleb Jacobs and Steve Stephans for making my car buying experience the best I have ever had. Caleb was patient wi I want to express my gratitude to Caleb Jacobs and Steve Stephans for making my car buying experience the best I have ever had. Caleb was patient with me as I asked questions and let me drive every car that caught my attention, He even bought me lunch from swensons. Steve made every effort to get me the monthly payment that fit my budget and gave me advice like my father would:) and they both treated me like family! I will come back not only for my next car but I will recommend these guys to everyone I know!!! More
Other Employees Tagged: Caleb Jacobs
May 21, 2017
Fantastic Experience/Fantastic Staff My daughter has been shopping to buy her first car. She has been discouraged by the way other dealerships have treated her. We decided to travel to My daughter has been shopping to buy her first car. She has been discouraged by the way other dealerships have treated her. We decided to travel to Klaben Chrysler because of their large selection of used cars. We were immediately greeted by Caleb Jacobs who was so professional and friendly. Immediately, he listened to what we were looking for and had us on a test drive. After deciding on a car, Caleb went right to work getting her a loan. It was such an easy quick process. Caleb was fantastic!! Then we met with Brian Franklin to sign the loan agreement. He was wonderful. He went over everything with my daughter and explained all options and she felt so informed and cared about. Finally, Steve Stephens came in and introduced himself to us. He was warm and friendly and genuinely thankful for our business. I can not tell you how much it means to me that my daughter had such a great experience and each of these 3 people made a positive impact on her experience!!! The smile on my daughter's face when she got into her new car will remain in my memories for a life time. Your staff is FANTASTIC! I own a Dodge Journey and when I am ready to trade it in, I will be going back to Caleb and I will recommend this dealership to everyone! More
Other Employees Tagged: Brian Franklin , Caleb Jacobs
May 21, 2017
Love My Car!! Have full confidence in Justin ability to find me the car that best suits my need. He is personable and professional. Being a woman I want someone Have full confidence in Justin ability to find me the car that best suits my need. He is personable and professional. Being a woman I want someone who does not talk down to me, someone who is honest and is knowledgeable. Justin is that person. I will continue to purchase my vehicle from him in the future. More
Other Employees Tagged: Justin L. Bolen , Kim Devlin
April 26, 2017
Just bought my 7th car from Don Jacobs As always, Don Jacobs and the rest of the Klaben Dodge Team made my car buying experience a pleasure! Don listens, provides honest recommendations an As always, Don Jacobs and the rest of the Klaben Dodge Team made my car buying experience a pleasure! Don listens, provides honest recommendations and never puts myself or my family members in an uncomfortable buying situation. We will never buy a car from anyone else. I trust Don with my three young adult children, they have all bought cars from him. The great thing about Klaben is that all the great service that Don provides is reflected in the services that the Management Team provides, along with the Finance Team and the Service Team. I have never had a complaint at Klaben for anything. Thank-You Don for another Great Experience. More
Other Employees Tagged: Don Jacobs, Brian Franklin , Chuck Lindon
April 24, 2017
Great Service! They had the jeep I wanted and the price matched. Great people at Klaben. Will definitely return in the future. Don has helped my family numerous time They had the jeep I wanted and the price matched. Great people at Klaben. Will definitely return in the future. Don has helped my family numerous times now. More
Other Employees Tagged: Don Jacobs , Kim Devlin
April 20, 2017
The best customer service I've ever experienced! We are long term Klaben customers and it's all due to the great customer service from Don and the rest of the Klaben staff. We are long term Klaben customers and it's all due to the great customer service from Don and the rest of the Klaben staff. More
Other Employees Tagged: Don Jacobs
April 04, 2017
2017 Grand Cherokee Jeep Justin Bolen is a great salesmen and always looking out for getting the customer the bet deals and spends quality time with the customer making sure t Justin Bolen is a great salesmen and always looking out for getting the customer the bet deals and spends quality time with the customer making sure they get what they want. More
Other Employees Tagged: Justin L. Bolen
March 30, 2017
See review below Over the past several days, I had the extreme pleasure of working with Caleb Jacobs (Sales Representative), Steve Stephens (Manager) and Kim Devlin (F Over the past several days, I had the extreme pleasure of working with Caleb Jacobs (Sales Representative), Steve Stephens (Manager) and Kim Devlin (Finance) regarding my purchase of a 2017 Chrysler Pacifica. Caleb, Steve and Kim were all extremely professional in their dealings with me and took the time to explain various aspects of my purchase and to answer my many questions. If I had to numerically rate these individuals on a scale of I - 10 (with 10 being high), I would give the team a rating of 10 (with the provision that would have rated them higher if I could have). The above folks are a credit to Klaben and Chrysler. Gary Iler More
Other Employees Tagged: Kim Devlin, Caleb Jacobs