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Steve Stephens
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Steve Stephens | Page 30
General Manager
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
297 Reviews
It's 1983 and I'm still in High School. I started working with my Father who was a Used Car Manager for Cobbledick Buick in Shaker Hts as a lot porter. After graduation, I took on a full-time role with the dealership allowing me to work in Service/Parts/Body shop/New & Used Cars. Ultimately began my career in Sales. In 1993 I started at Klaben Ford. I was able to build a strong customer base and moved up to a management role in the leasing department. In 2005 I moved across the street to Klaben Chrysler Jeep Dodge. I found the change exciting that has now led me to be a store manager. I’ve been with Klaben Auto Stores for over 25 years. A family-owned store completely committed to 100% customer satisfaction involved with our local communities, I’ll be here for another 25 years, God willing. I’m blessed to have my wife, our 4 Children, and 4 Grandkids..so far! and a super staff I work with every day. 330-673-3139 ext. 505
Read moreDealership Experience
29 yrs, 3 mos
Industry Experience
39 yrs, 4 mos
297 Reviews
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297 Reviews of Steve Stephens
August 01, 2016
Efficient No Nonsense Visit/Purchase I went in knowing what I wanted, where I wanted to be in price and model and extras, and they made sure it happened. Thank you I went in knowing what I wanted, where I wanted to be in price and model and extras, and they made sure it happened. Thank you More
by Cindy
Verified CustomerOther Employees Tagged: John Coco III
Helpful 
July 29, 2016
New car The sales team took great care of me. Everything was explained well and the buying process was quick and easy from picking my car through delivery. I The sales team took great care of me. Everything was explained well and the buying process was quick and easy from picking my car through delivery. I am very satisfied with this experience. Thanks More
by Mjh123
Other Employees Tagged: Nick Brandt
July 13, 2016
Disappointed with Klaben (three time return customer) Very disappointed with my vistit today...I am a three time returning customer and have bought two new Ram's in the past four years (2012 & 2014). I t Very disappointed with my vistit today...I am a three time returning customer and have bought two new Ram's in the past four years (2012 & 2014). I thought that buying a third Ram ($47,465) would have been an easy process - NOT! First, I would NEVER do business with Justin Bolan again. I called him three times in the past without receiving a return call. I then showed up in person to discuss a trade a while ago and have never heard from him again. In fact, when I was buying my wife her 2015 Jeep Wrangler Sahara Unlimited, I walked out on him and bought it at a competitor - saving over $2000 (Note: I did meet a new salesman today, Jeffery Phillips, who was very nice and appeard to be honest with me). Second, in selecting my new (3rd) Ram the numbers didnt jive. The sales manager (unknown name) somehow came up with an extra $1,527.71 and $30.67 less in payment...Dealer Games! Third, there was an advertised Ram to lease for $369.00/mo. that cost $50,300 yet the payment for the $47,465 Ram was $467.67...CRAZY! I can't imagine that the upper leadership at Klaben would agree with the way that I was treated as a three time returning customer. In fareness to Jeffery Phillips, I did offer him my number if somehow "the numbers" worked out...Time will tell and if not, then I will continue my quest elsewhere. R/S B.R. More
by Brett
Other Employees Tagged: Justin L. Bolen , Jeff Phillips
July 05, 2016
excellent service!!!! My lease was up with another dealership and Jeep was able to provide me with what I was looking for. Our salesman Nick was great and would go back to My lease was up with another dealership and Jeep was able to provide me with what I was looking for. Our salesman Nick was great and would go back to him in a heartbeat More
by leannlutz0710
Other Employees Tagged: Nick Brandt
July 04, 2016
Satisfied first time customer. I have been wanting to purchase a Chrysler 300 and when I went to Klaben my salesmen, Gilbert Perrin and Steve Stephens, were very helpful when decidi I have been wanting to purchase a Chrysler 300 and when I went to Klaben my salesmen, Gilbert Perrin and Steve Stephens, were very helpful when deciding which payment plan and warranty would be best for me. They never seemed pushy and they went out of their way to make sure I was getting the car and price that I wanted along with the warranty I was most comfortable with. More
by DR402705
Other Employees Tagged: Gilbert Perrin
June 28, 2016
Top quality experience! Good prices This is buy far the fastest place I ever purchased a vehicle. ...Very straight to the point no games or gimmicks 🖒.For a end and out experienc This is buy far the fastest place I ever purchased a vehicle. ...Very straight to the point no games or gimmicks 🖒.For a end and out experience check them out... More
by dionbeasley2014
June 21, 2016
Great experience Recently leased a 2016 Ram and couldn't be happier with the experience at Klaben. Gilbert Perrin was my sales associate, and did a wonderful job. He Recently leased a 2016 Ram and couldn't be happier with the experience at Klaben. Gilbert Perrin was my sales associate, and did a wonderful job. He answered any questions and got me on my way quickly. Would recommend him and Klaben to anyone!! More
by Ram15
Other Employees Tagged: Gilbert Perrin
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