Steven LeSueur | Page 75

I have been a customer of LeSueur Car Co for several years now, on the service end of the business. I believe that I have alwasy been treated fairly and with respect. I am also confident that I have n years now, on the service end of the business. I believe that I have alwasy been treated fairly and with respect. I am also confident that I have never been over-sold on mx, and on multiple occasions, the service advisor (Lavery) has gone out of his way to help me to avoid unnecessary expense. On one occasion he even went to an adjacent business down the road to borrow a tool they didn't have, which saved me almost $400 to replace a fuel line and filter assembly. I also have appreciated being able to converse with the mechanics on staff, ask direct questions about my car's mx needs, and get direct, believeable explanations. The only black mark I can think of is that on occasion, individual mechanics have been a little moody or anti-social. One time, a certain mechanic wasn't happy that my car was dirty. On my way out he snapped, "wash your car"! LOL! I recently purchased a new vehicle from LeSueur. I love the buying experience here. No sales people hounding you the minute you show up on the lot, or pushing to trade you up to a more expensive model. The prices and information on the vehicles are clearly displayed. The staff is up front about vehicle histories, and do their best to answer any questions you may have. On the constructive criticism side of the purchase experience, I think that a slightly better job of detailing the vehicle could be done. The vehicle was clean, but there were water spots on the side windows in places, and a good coat of wax or polish could be applied. I know they didn't do that, because I asked. One more constructive comment - when I took the vehicle for a test drive, I noticed that 3 tire valve caps were missing, and mentioned it to the sales manager. When I purchased the vehicle and took it home, I noticed that the valve stem caps had not been replaced. Just a minor detail, but important nevertheless. More

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I was very impressed by LeSueur Car Company from the moment I started talking with Steven one of their sales reps. His positive and non-aggressive attitude made me feel comfortable looking and eventuall moment I started talking with Steven one of their sales reps. His positive and non-aggressive attitude made me feel comfortable looking and eventually purchasing a vehicle. I had been to 4 other car dealerships in the past 2 weeks and had spent countless hours researching vehicles until I found the vehicle I was looking for at LeSueur's. Steven showed great patience, allowing me to wait for a friend to arrive to test drive the vehicle as well as answering in detail to any question I had,and then finally down to the financing and purchasing of the vehicle. The most stressful time of searching for a car is when it's time to talk about actually buying the car. He turned his computer monitor so that we could see everything he was typing and then in detail explained how we got to the final cost of the vehicle. At the other dealerships I was forced to deal with a "middle-man" who was running back and forth explaining to me why her boss could not budge on the price, and that the additional $2500 was your standard tax, doc fees, titles, and processing fees. LeSueurs understands the importance of saving customers money, and has a standard $180 processing fee, instead of the $500-600 fee found at the majority of the bigger dealerships. Also they do not have a city tax which saved me quite a bit of money. My previous car was purchased from small dealership up in cave creek. The dealer their promised the world, especially with his extended $2000 warranty that turned out to be a scam. At LeSueur's they give you confidence by offering an extended warranty WHICH CLEARLY LISTS everything that is covered and not covered on your vehicle by the warranty. They also back this up by having an on-site service department at their dealership, oh and their 35 years of business. I strongly recommend this dealership if you want a hassle free car buying experience. You could tell by sitting in their office that all of the employees were in good spirits and actually enjoyed what they do. I highly recommend LeSueurs for you next car purchase! More

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I visited Lesueur Car company because they had a 1 year old car listed that I was interested in. The sales and customer service I received was exceptional - better than any I have received in working with old car listed that I was interested in. The sales and customer service I received was exceptional - better than any I have received in working with new auto dealers. They made it quick and easy to work with them. They priced their cars reasonably vs Kelley Blue book, provided a $300 discount by contacting them over the internet, had a car with more options and extras, threw in free window tinting and based on where they are you avoid city sales tax. Ryan Biggs and Steven Lesueur were exceptional to work with and the whole negotiation process and paperwork process that takes hours at other dealerships was fair and completed in less than one hour. They were honest and up front in disclosing all they knew about the history of the car as well. I would definitely do business with them again and this is the best and most hassle free car buying experience I have had in 20 years. More

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The employees are very nice and attentive. I never felt pushed aside, I always had attention and help in a timely manner. The lot has such a great selection at fabulously low prices and I didn't feel push pushed aside, I always had attention and help in a timely manner. The lot has such a great selection at fabulously low prices and I didn't feel pushed into anything. Steven made my buying experience speedy and simple. He explained all the necessary steps thorough and with ease. More

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Staff at Lesueur were approachable and understanding. I didn't feel that enormous pressure that usually comes with a car dealer. It was a nice change. My only suggestion for customers is to always do yo didn't feel that enormous pressure that usually comes with a car dealer. It was a nice change. My only suggestion for customers is to always do your homework. Don't forget to check and ask about items such as the car history, tires, toolkit, manual, etc. Steven Lesueur was eager to clarify any questions and concerns I had, so just ask. Although my car was a buy back in California, it wasn't classified as a lemon under Arizona standards and the issue ended up being covered under a 10 year/120,000 mile warranty. When we sat down to talk about the details of the purchase, Steven did go over this piece thoroughly and documentation of the additional warranty was provided. Steven worked to make sure I was a satisfied customer. More

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Customer service was great because Steven quickly returned messages and promptly took care of business with a courteous and friendly attitude. I saw the car online and thought it was priced well. I returned messages and promptly took care of business with a courteous and friendly attitude. I saw the car online and thought it was priced well. I work 84 hours a week, every week, away from home for months at a time and purchased my car from Panama City Beach, FL. Steven made the process easy and painless by totally setting up the professional delivery. In the single instance of a very minor oversight, Steven simply forgot to mail some papers to me for a day or two(he is only human)but did not make up some excuse. He could have easily said, "I mailed it out yesterday." He said he forgot and sent it right out. I appreciate that. More

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My husband and I recently purchased a vehicle from LeSueur Car Company and I can say without reservation, that it was the most enjoyable car buying experience we have ever had. From the initial inquir LeSueur Car Company and I can say without reservation, that it was the most enjoyable car buying experience we have ever had. From the initial inquiry about the vehicle, to the close of the transaction, they truly understood that the "customer" is the key element in customer service. Our phone calls were answered promptly, and the negotiation over price was fair and honest. We never felt pressured and the entire staff went above and beyond to assist us with any questions or concerns that we had. They worked with our schedules and made sure that we were completely satisfied with the vehicle and the overall transaction prior to closing the deal. Their honesty and integrity was a welcome change from the normal car dealership experience. If you would like to buy a new vehicle, without the hassles and tactics normally associated with the car buying experience, I would highly recommend LeSueur Car Company. Thank you to Ryan and the entire staff at LeSueur Car Company! Linda Malone Michael Gruber More

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Generally speaking I'd compare used car shopping to a root canal. Well that was prior to working with David Tracy at LeSueur Car Company. I purchased a 2008 Mini Cooper about 4 months ago. The experie root canal. Well that was prior to working with David Tracy at LeSueur Car Company. I purchased a 2008 Mini Cooper about 4 months ago. The experience was painless, David was extremely patient as I drove car after car trying to find something I liked. I finally drove the Mini and decided that was the car for me. A few months after I purchased the Mini I started to have "buyer remorse". Let me clarify, there was nothing wrong with the car, the remorse was all me. Oh sure it was cute, but it wasn't practical for me. I emailed David and whined that I didn't really like my Mini anymore. He was very understanding and did all the leg work a head of time on figuring out what cars on the lot fit my needs and my budget. I showed up and test drove the cars he picked out for me. None of them "wowed" me. I mulled over a Nissan Ultima but wasn't thrilled about the color of the car. So after spending several hours driving vehicles and driving David insane I got back in the Mini and drove away. I was trying to convince myself to love my "mistake" of a car. 3 weeks later I was once again down at LeSueur, boyfriend in tow who was completely annoyed with me, and the fact it was 111 degrees out and I thought I once again needed to shop for a car. We test drove a bunch more vehicles and the last one I drove just before they were ready to close was a 2009 Jetta.... I loved it! Of course now it was after closing, yet the salesmen stuck around trying to do all the paperwork for me. They couldn't get the financing that night but promised me Monday morning they would work on it. 9:30 on the dot David called, he had finished the financing, got me a lower interest rate, got me a plate credit for the mini and just needed me to sign and pick up the car. I would highly recommend this dealership to anyone looking for a used car. They are friendly, helpful, honest, and have integrity that you just don't find at other dealers. Thanks again guys....for putting up with a woman that can't make up her mind, you guys are the best!!! More

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I couldn't be more pleased with this vehicle purchasing experience! Top notch salesman, informative, friendly, NOT pushy at all, entire staff worked HARD to get us financed. Would recommend to anyone! Now experience! Top notch salesman, informative, friendly, NOT pushy at all, entire staff worked HARD to get us financed. Would recommend to anyone! Now we own a 2008 Volvo XC90! Thank you all!!!!!! More

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By far, the easiest and the best car buying experience. We actually already recommended you last night before we even filled out the paperwork. We will continue to buy any future cars from you all. Thanks We actually already recommended you last night before we even filled out the paperwork. We will continue to buy any future cars from you all. Thanks again for a wonderful car buying experience. More

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