Steven Simpers | Page 3

Overall good dealership just consistent problem with communication and execution. That is pretty much been the only thing consistent over the mini mini years of BMW. Like a communication/execution. Ther communication and execution. That is pretty much been the only thing consistent over the mini mini years of BMW. Like a communication/execution. There’s been some improvement the last few years. Pre-Covid. I would set foot in BMW Slo. I would rather drive to Santa Maria. The last few years has shown some improvement but much more is needed. More

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Very pleased with the service. Excellent job on detailing the car. It was delivered on time. Excellent job on detailing the car. It was delivered on time. More

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Excellent service experience on my 2017 MX-5 which I purchased from BMW of SLO a week prior. Even though there were parts issues, Steven was very professional and personable during my service. Based on purchased from BMW of SLO a week prior. Even though there were parts issues, Steven was very professional and personable during my service. Based on my overall experience from purchase to service, I will be taking my vehicle here for servicing and have recommended this dealer to be on the top of any vehicle search list for new, used or servicing. More

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I went to the dealer to fix a tailgate issue and was given an estimate of $500 to diagnose and then fix it if possible. I told Mr. Simpers I didn't want anything else done; no oil changes, adjustments, given an estimate of $500 to diagnose and then fix it if possible. I told Mr. Simpers I didn't want anything else done; no oil changes, adjustments, inspections, etc., just fix that one problem. I asked what if you find the problem quickly and it is s a simple fix? He said not to worry the $500 would not apply if the repair was less. The description of the labor change on my bill, which magically came to $499.99, stated the problem, a diagnostic check was done that showed an electrical error, and the technician found a broken wire that was easily accessed and quickly repaired. By any measure, generously granting one hour of diagnosis and one-half hour to solder and put a sleeve is reasonable, or two hours max. There is no way this should cost $500! More

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I had the pleasure of working with Steven Simpers during my recent experience at BMW of San Luis Obispo, and I cannot express enough how impressed I am with his exceptional support and professionalis during my recent experience at BMW of San Luis Obispo, and I cannot express enough how impressed I am with his exceptional support and professionalism. From the moment I stepped into the dealership, Steven went above and beyond to make me feel welcome and valued as a customer. Steven's knowledge of BMW vehicles is truly remarkable. He patiently answered all of my questions and took the time to understand my specific needs and preferences. More

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Stephen is always very helpful, friendly and easy to work with when I bring my x5 to BMW at SLO. He offers suggestions that help the customer make intelligent decisions. These automobiles are expensive - doe with when I bring my x5 to BMW at SLO. He offers suggestions that help the customer make intelligent decisions. These automobiles are expensive - doesn’t mean I want to pay for them again in parts & labor! He is always on top of his communication and keeps me informed of what’s happening with my car. Great job! More

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Karsten is top notch Genius for BMW SLO! Karsten answers my questions, helpful and courteous. Steven Simpers is one of the best service advisors BMW SLO!! Karsten answers my questions, helpful and courteous. Steven Simpers is one of the best service advisors BMW SLO!! More

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The Sales & Service staff was incredibly knowledgeable, friendly, and attentive, making me feel welcome and valued as a customer. The dealership had an impressive selection of vehicles. The entire process, friendly, and attentive, making me feel welcome and valued as a customer. The dealership had an impressive selection of vehicles. The entire process, from test-driving and finalizing the purchase, was smooth and transparent. The whole team went above and beyond to ensure that all my questions were answered and that I found the perfect car! More

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Thank you for making this service visit smooth and easy! We'll see you again soon! We'll see you again soon! More

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They are the best! Informative, patient, nice and helpful staff. Quality work. I can’t think of any negatives. All positive experiences over the years. Informative, patient, nice and helpful staff. Quality work. I can’t think of any negatives. All positive experiences over the years. More

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