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Sung Park
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89 Reviews
89 Reviews
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89 Reviews of Sung Park
October 29, 2021
I was grateful for Sung Park keeping me in mind as he worked to find a car which met my needs under the supply constraints. He was also honest about pricing and the reasons for it. worked to find a car which met my needs under the supply constraints. He was also honest about pricing and the reasons for it. More
by mccar2021
Helpful 
October 29, 2021
Sung Park was very professional, friendly, and kind. Gave us an excellent deal on our trade-in, and was just a pleasure to work with. We are beyond happy with the purchase of 2021 Highlander Platinum! Anyone us an excellent deal on our trade-in, and was just a pleasure to work with. We are beyond happy with the purchase of 2021 Highlander Platinum! Anyone looking to buy a new or used Toyota come see Sung Park at Royal Moore Toyota!!! More
by cindyfuentes57
October 23, 2021
I worked with Sung to purchase my 2021 Rav4. From the very beginning Sung has provided me outstanding service. He stayed in constant contact with me while I waited for my car to come in as well as he di very beginning Sung has provided me outstanding service. He stayed in constant contact with me while I waited for my car to come in as well as he did everything possible to get my payments and interest rate where I wanted it, etc. And the customer service I received from Sung was impeccable. I couldn't be happier with my experience. More
by Heartofgold1
October 03, 2021
I shopped almost every Toyota dealership in the Portland/Vancouver area and based on the attention and follow up Sung provided, I went with Royal Moore. He listened to what I was looking for and c Portland/Vancouver area and based on the attention and follow up Sung provided, I went with Royal Moore. He listened to what I was looking for and came back with offers that were relevant. Of all the dealerships I was shopping, he was the only one who did that! He made the purchase process as easy and stress less as possible! Would highly recommend him and this dealership! More
by Gwenohome
September 29, 2021
Scott was an amazing help to us during the purchase of our trd pro 4Runner he was on top of things and stayed in contact with updates when the car was in transit and etc definitely recommend him! our trd pro 4Runner he was on top of things and stayed in contact with updates when the car was in transit and etc definitely recommend him! More
by Westfall.monica
Other Employees Tagged: Scott Jonassen
August 04, 2021
Royal Moore Toyota (RMT) has a great Team! George is the best and the reason I keep coming back to RMT. Aws has been instrumental in selling the last two SUVs to me, and he has done so within the limited ti best and the reason I keep coming back to RMT. Aws has been instrumental in selling the last two SUVs to me, and he has done so within the limited timeframe I gave him. I really appreciate everyone's professional courtesies. I highly recommend RMT to every prospective buyer. Thanks RMT for taking care of my vehicle needs throughout the years! See you at the next service and in two years for the next upgrade!! More
by vrybzyme
Other Employees Tagged: George Stavrakis, Aws-Jordan Al Khraisat , Bill Lively
March 13, 2021
We came to this dealership because of the reviews and the experiences our family members have had...I wish this could be a short and sweet 'AMAZING EXPERIENCE' review but it was much more complicated than th experiences our family members have had...I wish this could be a short and sweet 'AMAZING EXPERIENCE' review but it was much more complicated than that. SUNG PARK- Would work with and recommend him during the car buying process OVER and OVER again. NICK LEE- Left much to be desired, would avoid working with in future. We contacted Royal Moore mid February 2021 looking for a very specific vehicle (2021 4Runner TRD PRO in Lunar Rock), Nick Lee answered the phone at that time. We were excited to learn they had the vehicle we wanted, in the color we wanted slatted to show up in a month and it had yet to be claimed. Nick told us there were a few things that the dealership put on this rig, one of those items being the predator tube steps-not something we wanted. Nick agreed over the phone that they could leave these out and also left it off of the spec sheet he sent us. In the weeks leading up to our vehicle showing up we told Nick we'd be doing a plate transfer and e-mailed a photo of our plates at his request. Fast forward about a month, we received a message from the sales associate we had also been working with (Sung Park) who advised us that our vehicle was at the dealership. A few hours later Nick called my husband to give him the 'unfortunate news' that the predator steps had been placed on the vehicle and since they were 'attached to the frame' they would not be able to remove them. -This is where our experience started to take a turn. We showed up that night to discuss what happened. Sung (who was FANTASTIC) greeted us and was so thrilled to see us. Despite us being frustrated, Sung's energy carried us along. We explained to Sung what we had agreed on when we initially spoke to Nick a month prior and attempted to understand what happened. Sung sat at our level the whole time, kept his patience and made us feel like he actually appreciated our business. Nick eventually came over with the price sheet, we went back and forth multiple times about paying for something we did not ask for all while he stood over my husband and I. At this point Nick also threw out that they had another couple on the other side of the building (who he pointed to) who were ready to purchase the 4Runner if we didn't and they no issue with the additions to it (this couple was also standing looking at us as we negotiated-was this by design, hard to say.) Nick brought this up multiple times and it was incredibly tasteless. This prompted my husband to point out that this was a 'sh***y way to do business'. Nick offered for us to wait another month for the next TRD Pro they had coming in. We then asked what the odds would be that this exact situation would happen again...we also found out that they had put these runners on the vehicle that morning. It was at this point that my husband finally said, 'why is it so hard to UNBOLT the runners', this was a mistake made by the dealership that they were trying to make us pay for ($700 dollars for something we would take off in our driveway if they didn't remove them.) For Nick to fight so hard against making this right was mind boggling. It seemed when he realized we weren't buying the 'attached to the frame' story, he went to ask someone else if they could remove them...a minute later it was agreed on. The steps we specified to not be on our vehicle from the start would be removed and we would not be paying for them. This took close to 2 hours to negotiate. At this point we were asked if we just wanted to complete the paperwork at that time (it was about 7pm) so we could just pick the 4Runner up the next day, we agreed. We went through this process mostly with Sung...who was elated and insisted we take the vehicle for a drive while he got paperwork ready. Sung was still ecstatic for us and our business-reminding us multiple times that we as the customer should always be happy with our purchase. At about 7:40pm we reminded Sung we were doing a plate transfer, at that point he went over to Nick who we assumed was doing our DMV paperwork. We could see them moving from office to office looking for something. Thats when we heard Nick say 'now I have to find this paperwork and I just want to go the f*** home.' This was the real kicker for us. HE offered to complete our paperwork that night, we had also been very upfront about doing a plate transfer-mentioning it 3 times over the course of the month we spoke to him-2 of them being that day. When we came back the next day to get our vehicle Sung once again greeted us- all smiles and excitement to show us the vehicle as we had ordered it. He made sure multiple times before we left the lot that we were happy with our vehicle and we were extremely grateful to have him in our corner. We don't want our negative review to take away from how great Sung was to work with. An experience that should have been exciting from start to finish was really diminished by an issue that should have been an easy fix from the moment they realized their mistake. We were made to feel like it was OUR fault that this had happened. More
by Rachelle H
Other Employees Tagged: Nick Lee
