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Susan Coolen
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Susan Coolen | Page 24
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
247 Reviews
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
6 yrs, 8 mos
Industry Experience
6 yrs, 8 mos
Languages Spoken
English
247 Reviews
Write a Review
247 Reviews of Susan Coolen
March 28, 2019
Positive, enjoyable experience! We had a wonderful experience at Annapolis Subaru! Susan listened to our needs, showed us what we were interested in and provided upfront information We had a wonderful experience at Annapolis Subaru! Susan listened to our needs, showed us what we were interested in and provided upfront information about costs. We didn’t feel pressured into anything extra from the sales team and felt like they were actually helping us make the best decision. Overall, it was easy and enjoyable. We are very happy with our purchase and the experience of buying from Annapolis Subaru! More
by EVA.FARINA.HENRY
Verified CustomerOther Employees Tagged: Joe Tyler
Helpful 
March 23, 2019
Another great experience This is the fourth car we have bought at Annapolis Subaru - testament to the excellent service we continually receive from this great group of people. This is the fourth car we have bought at Annapolis Subaru - testament to the excellent service we continually receive from this great group of people. Susan was very knowledgeable, helpful - and fun! She is so easy to work with and made buying our Ascent painless. There was never any pressure- just a lot of laughs! Many thanks to Manager Steve, Bob in finance and tech wizard Heather. as I said a great group of people. Kathy and Carl Franzen More
by Livemynewascent!
March 21, 2019
Joining the Subaru Family One of the easiest and most pleasant dealer experiences I’ve had. Everyone involved with buying my new car was so nice. I felt they genuinely wanted m One of the easiest and most pleasant dealer experiences I’ve had. Everyone involved with buying my new car was so nice. I felt they genuinely wanted me to get the right car for me. Susan in sales and Joe in finance helped me get an amazing car that was exactly in my budget. I really feel like a member of the Subaru family. And I love my new Outback! More
by ksbradshaw123
Other Employees Tagged: Joe Tyler
March 14, 2019
Purchase of a Forester A no hassle purchase from friendly people. I'll need more help in learning about the car and I'll be back when I need it. Darrell Dempster A no hassle purchase from friendly people. I'll need more help in learning about the car and I'll be back when I need it. Darrell Dempster More
by DSEDDH
March 13, 2019
Best Car Buying Experience!! Annapolis Subaru has the most pleasant sales and service people that take customer service to a whole new level. You will not be pressured here! Sus Annapolis Subaru has the most pleasant sales and service people that take customer service to a whole new level. You will not be pressured here! Susan is a fantastic sales person! She was informative and friendly and always made sure that we were getting what we wanted and.needed. After other experiences with other dealerships, this was a breath of fresh air. We are customers for life! More
by KellA025
February 23, 2019
Great experience! Beth in internet sales was extremely helpful before we ever stepped on the lot. Susan in sales was fantastic to work with! Every thing went very smoot Beth in internet sales was extremely helpful before we ever stepped on the lot. Susan in sales was fantastic to work with! Every thing went very smoothly! More
by MELODYWRIGHT0
Other Employees Tagged: Beth Ryan
February 07, 2019
Amazing experience! Today was an amazing day! Susan, Ryan and Joe were amazing throughout the entire process. I came in with many doubts but they put my mind to ease and Today was an amazing day! Susan, Ryan and Joe were amazing throughout the entire process. I came in with many doubts but they put my mind to ease and made sure I left in a great Volvo More
by Raymaster
Other Employees Tagged: Ryan Crawford, Joe Tyler, Kiersten Phelps
February 07, 2019
lo-o-o-ng time returning customers Our 2019 Crosstrex is the 4th Subaru we have purchased from Annapolis Subaru. Excellent product , competitive pricing and great customer service have Our 2019 Crosstrex is the 4th Subaru we have purchased from Annapolis Subaru. Excellent product , competitive pricing and great customer service have kept us coming back. More
by NOSTROMO1299
February 03, 2019
Awesome purchase experience Purchased a 2016 WRX over the weekend and had a terrific experience with Sue and Marissa in sales, as well as Joe in finance. Great no-pressure enviro Purchased a 2016 WRX over the weekend and had a terrific experience with Sue and Marissa in sales, as well as Joe in finance. Great no-pressure environment, and I was in and out within about 3 hours including two test drives. Car was delivered in great shape. It's so nice working with a family-run business that really takes care of its customers. Thank you! More
by eabello
Other Employees Tagged: Marissa Leach , Joe Tyler
January 29, 2019
Great customer service! Susan made me feel right at home and really simplified the process for me. She laid out options for me that I could easily choose from. I would recomm Susan made me feel right at home and really simplified the process for me. She laid out options for me that I could easily choose from. I would recommend Susan and Subaru Annapolis to anyone looking for a vehicle! More
by Akouss12
