Susan Coolen | Page 25

Annapolis Subaru is the best!! This is the 4th car we purchase from Annapolis Subaru. We've never had anything short of excellent and friendly service. There's no pressure and they This is the 4th car we purchase from Annapolis Subaru. We've never had anything short of excellent and friendly service. There's no pressure and they will work with you to get to the number you need. We love that they work as a team and try to make the process as quick and painless as possible. Ottie and Susan are amazing. If you're in the market for a Subaru, Annapolis is the way to go! More

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No pressure and lots of good people i forget how much I love Annapolis Subaru until I try and go other places. I wanted a 3 row SUV so checked out the Ascent with awesome Ottie Jones fi i forget how much I love Annapolis Subaru until I try and go other places. I wanted a 3 row SUV so checked out the Ascent with awesome Ottie Jones first and he was laid back, knowledgeable, gave me a great trade in price, and a great interest rate. He sent me one email with the price of the car and didn’t harass me once. I then went to look at other 3 row SUV’s at other car dealerships. The other places had big open rooms with balloons and sales people foaming at the mouth. One guy called me 5 times after I said I wasn’t interested. The other guy lied to be about statistics for the car and kept talking about his sales quota and how he himself had bad credit and bad mouthed the other sales people. The last place didn’t even have customer parking. I am very guarded when I go to buy a car. I took Ottie’s interest rate and went to my bank who I was sure could beat it. Nope. They said “wow, sorry we can’t go lower”. I went back to test drive the Ascent again and Susan helped me since Ottie was off and there was no rivalry. She spent a good hour with me and my family. So nice. Ottie then helped me get the color and options I wanted, with no pressure. Joe got my financing and warranties easy peasy lemon squeezy. And Ottie has contacted me a few times just to check in after the purchase. I had trouble connecting my phone to the car system and he said “come on by” and he and Beth totally helped me right away. Beth then let me know she’s available to tutor me in all the buttons, system and gadgets on the car (which I still need to do). Buying a car is stressful enough, but Annapolis Subaru is a really nice, supportive place where the staff are real people and not fake, creepy car salesmen. Ottie Jones is awesome. More

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Welcoming and Easy to Work With Felt welcomed and important. Listened to our wants in a new vehicle. Susan in sales is amazing! Joe in finance made that process so easy. Felt welcomed and important. Listened to our wants in a new vehicle. Susan in sales is amazing! Joe in finance made that process so easy. More

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Susan Coolen This is third car I have bought from this dealership. Susan is by far the most knowledgable and personable sales person that I have worked with. I k This is third car I have bought from this dealership. Susan is by far the most knowledgable and personable sales person that I have worked with. I knew what I wanted, and Susan made the experience a pleasure. She is friendly, helpful and goes the extra mile. For example, I did not realize I needed a certified check so she drove me to my bank. Her orientation of the many new features in the 2019 wass extremely clear and helpful. More

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Pleasant Experience I had a good experience at Annapolis Subaru. I ordered a vehicle and the sales team was very patient with me while I chose exactly what I wanted on th I had a good experience at Annapolis Subaru. I ordered a vehicle and the sales team was very patient with me while I chose exactly what I wanted on the vehicle. Beware when ordering a vehicle. Apparently they do not know where the vehicles are at any given point. Even if their system says the vehicle will arrive on a specific day it may not. Also, they can't update you on a new arrival date. Would be nice if the vehicle's had some sort of tracking number. Guess that's not what the VIN is for. Most of the staff is very knowledgeable, however some of the staff need to familiarize themselves with the vehicles. My sales associate didn't now how the remote start worked or what the answers were to other questions I had to seek help from another associate. With that said, they were very accommodating even though I wasn't their customer. More

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