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Susan Coolen
Susan Coolen | Page 31
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
400 Reviews
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
9 yrs, 2 mos
Industry Experience
9 yrs, 2 mos
Languages Spoken
English
400 Reviews
Write a Review
400 Reviews of Susan Coolen
September 29, 2020
Let me start off by saying our entire experience with this dealership was extremely pleasant. Susan was our salesperson and she wonderful. She went above and beyond for us. She even drove us to both over this dealership was extremely pleasant. Susan was our salesperson and she wonderful. She went above and beyond for us. She even drove us to both overflow lots so we could see all the colors in person. She presented us with a wonderful deal and we took it. I would be happy to make a future purchase with this dealership. Thanks again. More
by Edward
Verified Customer
September 24, 2020
I've purchased three cars from Annapolis Subaru, and each time, the experience is amazing. It is a no hassle environment, as they do not, like some places, follow you around and pressure you to buy a car. Yo time, the experience is amazing. It is a no hassle environment, as they do not, like some places, follow you around and pressure you to buy a car. You are truly free to roam, and the staff of quick to help if needed. The entire staff do everything they can to make you feel at home. Everything is explained in detail and you know exactly what you're getting. I have worked with both Brianna and, most recently, Susan. Both of these ladies are wonderful. Joe in finance provided excellent conversation and made the entire experience enjoyable. More
by KAB
Other Employees Tagged: Brianna Parkin, Joe Tyler, Hellen
September 17, 2020
Everyone was friendly, easy to talk to and very helpful. Susan Coolen was a pleasure to work with. Everyone made me feel confident that i was being dealt with in an honest and trustworthy manner. Susan Coolen was a pleasure to work with. Everyone made me feel confident that i was being dealt with in an honest and trustworthy manner. More
by msalant
Other Employees Tagged: Joe Tyler
September 06, 2020
I just bought my third Subaru from Annapolis Subaru; and Susan made my buying experience an absolute pleasure! She was so great to work with., with her no pressure approach. She was so patient and knowledge Susan made my buying experience an absolute pleasure! She was so great to work with., with her no pressure approach. She was so patient and knowledgeable about all of the cool features in my 2021 Crosstrek Sport. She even came in on her day off to accommodate my schedule. I couldn’t be happier with the amazing service and great price! Thank you Susan!! More
by Candace Morrell
August 28, 2020
Disappointed there was no negotiation or incentives per the salesperson. Finance person was too pushy, poor explanation regarding additional warranty, dog and pony show. Just wanted to close the deal. T the salesperson. Finance person was too pushy, poor explanation regarding additional warranty, dog and pony show. Just wanted to close the deal. Typical finance person. More
by SNOWAKOWSKI1959
Other Employees Tagged: Joe Tyler
August 24, 2020
Everyone was extremely friendly and knowledgeable. No high pressure sales pitch, and very fair with negotiations. Great experience, ended up walking away with the car I wanted with a care plan! high pressure sales pitch, and very fair with negotiations. Great experience, ended up walking away with the car I wanted with a care plan! More
by Sarah
Other Employees Tagged: Joe Tyler
August 20, 2020
Wonderful experience all around with Marissa, Susan, and Bob. Very patient and informative. Exceeded my expectations with customer service and financing. I would highly recommend this dealership to anyone l Bob. Very patient and informative. Exceeded my expectations with customer service and financing. I would highly recommend this dealership to anyone looking for a subaru. More
by JDIETRICH00
Other Employees Tagged: Marissa Leach
August 10, 2020
The best dealership experience ever! We had been looking for a new SUV since the Spring of 2019 and shopped a lot of different manufacturers. We met Susan that Spring and she was awesome We had been looking for a new SUV since the Spring of 2019 and shopped a lot of different manufacturers. We met Susan that Spring and she was awesome, no pressure, she just answered our questions and showed us what Subaru has to offer. None of the hard sales pitches, gimmicks and that Subaru is so much better then those other SUVs that we were looking at. Most of the business cards that we got went through the shredder and I saved a few for the folks who treated us well. I would rank Susan #1 of all the sales associates that we dealt with the last two years. When we decided that we wanted to take another look at the Ascent, we drove up to Annapolis and reconnected with Susan. We hadn't decided for sure on the Ascent and wanted to look at another SUV before we made the final decision. Susan and the dealership team priced the Ascent in the ballpark I was willing to pay right off the bat. There wasn't the back and forth games I've had to endure in the past. They came out with a very fair offer. We had told Susan we had one more place to go and then we'd decide what SUV we'd get. Nothing changed with her, she didn't change gears on us and try to twist our arm. She simply said that it's a big purchase and we need to get what will work best for our family. Annapolis Subaru overall was very good throughout our time there. There is another dealership that is closer to us, but you couldn't pay me to go back there. So if you're in the market for a new Subaru, go visit Susan and the Annapolis Subaru team! More
by RobertS
