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Susan Coolen
Susan Coolen | Page 33
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
400 Reviews
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
9 yrs, 2 mos
Industry Experience
9 yrs, 2 mos
Languages Spoken
English
400 Reviews
Write a Review
400 Reviews of Susan Coolen
June 19, 2020
Awesome Experience! My wife and I were looking for a three-row SUV for our family. I researched for weeks to figure out which car would be best for us. That's why we firs My wife and I were looking for a three-row SUV for our family. I researched for weeks to figure out which car would be best for us. That's why we first ended up at Annapolis Subaru. We did business at Annapolis Subaru because of their helpfulness and attention to detail. Buying a car during a pandemic can be stressful, but I did not find that at Annapolis Subaru. They were diligent to clean all their spaces, desks, and cars. They were never pushy, and they never pressured us to make a decision. They allowed us the time we needed to make our decision. They were especially helpful to figure out which vehicle would best fit our needs and stay within our budget. We can't wait to drive our Subaru. We will definitely be back when we are looking for another vehicle. More
by robcurry3
Other Employees Tagged: Joe Tyler
Verified CustomerJune 09, 2020
They were friendly, patient, knowledgeable, and did not push too hard to make a sale. It was refreshing and their approach makes it more likely I will recommend them in the future. Thanks Susan and Joe! push too hard to make a sale. It was refreshing and their approach makes it more likely I will recommend them in the future. Thanks Susan and Joe! More
by L. Francis
Other Employees Tagged: Joe Tyler
May 31, 2020
These folks made the purchase of my new Outback a pleasant and well-supported experience. Knowledgeable, efficient, very friendly! They gave me the feeling that their support would last throughout th pleasant and well-supported experience. Knowledgeable, efficient, very friendly! They gave me the feeling that their support would last throughout the lifetime of my Subaru. More
by Ollie
Other Employees Tagged: Billy Sadtler , Sonja Anderson, Joe Tyler
May 27, 2020
An exemplary experience My wife and I were treated with the utmost respect and courtesy. Our transaction was handled professionally and with great transparency. I believe w My wife and I were treated with the utmost respect and courtesy. Our transaction was handled professionally and with great transparency. I believe we could not have done better anywhere else and would recommend Subaru of Annapolis without hesitation. More
by ed76
Other Employees Tagged: Joe Tyler
May 23, 2020
A great buying experience! I had never considered Subaru’s before seeing the Outback and Forrester. Susan was very attentive and personable. I never felt like I was being pres I had never considered Subaru’s before seeing the Outback and Forrester. Susan was very attentive and personable. I never felt like I was being pressured to make a decision and the pricing was fair and straightforward. This was one of the best car buying experiences I have had in over 40 years of buying vehicles. More
by Garythom
Other Employees Tagged: Bob Carroll
May 22, 2020
This was THE BEST car buying experience I’ve had in my life. Everyone I spoke with seemed like a genuinely nice person. It was clear we were getting a great deal based on our research so there was no need life. Everyone I spoke with seemed like a genuinely nice person. It was clear we were getting a great deal based on our research so there was no need to negotiate anything. We were not pressured in to anything “extra” as I’ve experienced with other car buying experiences and it was really low pressure. Also, we were in and out quickly after our test drive. It only took about 20 minutes to do the paperwork, but the sales associate took plenty of time to answer all of our questions and explain the features we needed more information on. I texted my friend from the showroom that she needed to contact Annapolis Subaru about her dream car- the STI- ASAP! Also, I absolutely LOVE my new Forrester! More
by Christina Groves
Other Employees Tagged: Marissa Leach , Bob the finance guy- 5 stars!
May 21, 2020
A nice, low pressure approach. This is a professional organization that has figured out how to maintain good customer relations even in this time of social distancing. I am happy to This is a professional organization that has figured out how to maintain good customer relations even in this time of social distancing. I am happy to recommend them. I would like to add a specific thank you to Susan and Bob Carroll. More
by Farmer Ben
May 05, 2020
Billy and Susan are great! The in-out time was less than 2 hours, and the financial guy Bob was pleasant as well! They worked all of the trade-in details while I was on my test drive, so everything went smo 2 hours, and the financial guy Bob was pleasant as well! They worked all of the trade-in details while I was on my test drive, so everything went smoothly. More
by erbest
Other Employees Tagged: Billy Sadtler , Bob Carroll
April 25, 2020
Easy Purchase In Difficult Time - Second Purchase Here Most of our sale was done by email which made for a quick turn around at the dealership. Everyone was compliant is our time of covid restrictions and Most of our sale was done by email which made for a quick turn around at the dealership. Everyone was compliant is our time of covid restrictions and made the process safe and simple. Will be back! More
by NATALIEEVANS1117
Other Employees Tagged: Andre Gayle
