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Susan Coolen
Susan Coolen | Page 34
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
400 Reviews
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
9 yrs, 2 mos
Industry Experience
9 yrs, 2 mos
Languages Spoken
English
400 Reviews
Write a Review
400 Reviews of Susan Coolen
April 25, 2020
It has been a decade since I last bought a vehicle from a dealership and my experience with Annapolis Subaru was WONDERFUL! No high pressure tactics here - just up front pricing and sales staff willing to sp dealership and my experience with Annapolis Subaru was WONDERFUL! No high pressure tactics here - just up front pricing and sales staff willing to spend time with you and get the answers to your questions. Facility was clean and accommodating and the staff were courteous. In sum, a very pleasant experience. More
by jenngilbert
Verified Customer
April 24, 2020
Easy Deal Good Price Purchased a 2020 Forester. Easy deal to put together with very little hassle. Car was brought to me for a test drive, all the features were explained. Purchased a 2020 Forester. Easy deal to put together with very little hassle. Car was brought to me for a test drive, all the features were explained. Very simple deal. Thanks Susan More
by RichO
March 25, 2020
I just wanted to say that my experience with Annapolis Subaru was very pleasant. Everyone that I spoke with was friendly and professional. From trading in my old vehicle to negotiating a price on my purch Subaru was very pleasant. Everyone that I spoke with was friendly and professional. From trading in my old vehicle to negotiating a price on my purchase, everything was completed with no stress. Again my experience was very pleasant. I am happy with my Ford F-150. I would definitely recommend this dealership! More
by WMONTAGUE3
Other Employees Tagged: Marissa Leach , Ryan Crawford, Joe Tyler
March 23, 2020
Excellent routine service visit This dealer can teach other dealers a thing or two about how to conduct routine service visits. Upon arrival, the system clicks into place and you are This dealer can teach other dealers a thing or two about how to conduct routine service visits. Upon arrival, the system clicks into place and you are informed throughout on progress. Your wait time is never too long, and the waiting area is clean and hospitable - we love the HGTV loop and the complimentary coffee. It's truly a model for customer service and a reason why we we keep returning! More
by jenscham
Other Employees Tagged: Ryan Crawford
March 10, 2020
Everybody at the dealership was fantastic. Susan my salesperson was patient answered my questions timely and could not have been more helpful. Joe the finance manager was polite again answer my questio salesperson was patient answered my questions timely and could not have been more helpful. Joe the finance manager was polite again answer my questions like you should and I was very impressed. And Steve the sales manager also help me make this rather difficult decision. Excellent dealership I will highly recommend them to all my friends and family. More
by Cvr3105
Other Employees Tagged: Frank Ferrogine , Joe Tyler
March 08, 2020
Fantastic buying experience I came in to look at a certified pre-owned Subaru Ascent. I dealt with Ryan and Susan and my experience was fantastic. I knew I wanted it so we exch I came in to look at a certified pre-owned Subaru Ascent. I dealt with Ryan and Susan and my experience was fantastic. I knew I wanted it so we exchanged emails for a week or two to get everything in line and then I came in and bought it. There were never any tactics used that people associate with car dealerships. They were straight forward, super friendly and down to earth. I loved the price I got and even more importantly I love the car I got. Definitely go see Susan and Ryan! More
by fbolinsky
Other Employees Tagged: Ryan Crawford
March 06, 2020
Almost walked out because I was not addressed or approached when I came in and checked out cars in and outside for about 1/2 hour. I thought a salesman was assigned to lookers. As I was returning approached when I came in and checked out cars in and outside for about 1/2 hour. I thought a salesman was assigned to lookers. As I was returning to my car to LEAVE I was approached by Melanie (?) and Sue who sold me. Not that day. I went to a different dealer and came back to Susan. More
by GAIL_LARCHER
Other Employees Tagged: Marissa Leach , Ryan Crawford, Joe Tyler, Millie
February 29, 2020
This was the best experience I've ever had buying a car! Everyone was well educated on the products, and extremely helpful in choosing the right car for me. I never felt any pressure from my amazing salespe Everyone was well educated on the products, and extremely helpful in choosing the right car for me. I never felt any pressure from my amazing salesperson Susan Coolen. Thank you, I will be back! More
by LOIS.VANDERBOK
Other Employees Tagged: Marissa Leach , Bob Carroll
February 17, 2020
Love my new Subaru, the customer service department was a big reason for why I purchased my second Subaru as well as how much I loved my last one, only criticism is that I purchased a hybrid and it would hav big reason for why I purchased my second Subaru as well as how much I loved my last one, only criticism is that I purchased a hybrid and it would have been nice if I left the dealership with it fully charged. More
by POORGRL1
Other Employees Tagged: Marissa Leach , Joe Tyler
