Susan Idais
Susan Idais at Kia of North Austin
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Susan Idais

Finance Director

Kia of North Austin

13175 N US Hwy 183
Austin, TX 78750

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4.0
14 Reviews

Dealership Experience

12 yrs, 1 mo

Industry Experience

12 yrs, 1 mo

Languages Spoken

Arabic Arabic

4.0

14 Reviews

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14 Reviews of Susan Idais

March 20, 2024

Dealership Rating
Employee Rating

I would like to thank everyone at Kia of North Austin team. They were all there to help. I especially thank Jason and Sydney. They tried to help in any way they could. If I need to buy a new car I will g More

by Ozberk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2024

Kia of North Austin responded

We're so glad to know that our team, especially Jason and Sydney, were able to assist you at Kia of North Austin. We appreciate your kind words and look forward to helping you again when it's time for a new car!

November 19, 2023

Dealership Rating
Employee Rating

So, before I went to kia of North Austin. My husband and I went to kia of South Austin, and I felt like the whole time they were just giving us the run round. So we left and went to kia of No More

by Fharris112.fh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Williams, Wills Philyaw

Nov 20, 2023

Kia of North Austin responded

We're delighted to know that your experience at Kia of North Austin was a positive one! Our team strives for excellence in all areas, from sales to finance. Thanks so much for choosing us and sharing this review!

September 10, 2023

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Employee Rating

I went in to purchase a used SUV but a few days after signing and paying in full I backed out of the purchase. I ended up backing out due to lack of communication in regards to picking up the vehicle. I More

by cdsldc
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Levi Durst, Nick Myhra

Sep 11, 2023

Kia of North Austin responded

Hello, Thank you for bringing this to my attention. Our goal is to provide our customers with an efficient line of communication. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ben Klein Benklein@lithia.com General Manager

August 31, 2023

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Employee Rating

Dylyun was such a great salesman. No pressure and didn’t blink twice, when I wanted to test drive multiple vehicles. He was so efficient, knowledgeable and attentive. Susan, the Finan More

by C Mitch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylyun Villarreal , Reception had a shift change while I was at the dealership. Day shift and night shift receptionists we’re really nice and outgoing.

Aug 31, 2023

Kia of North Austin responded

Hi, We appreciate the review. We are glad we got the chance to work with you here at Kia of North Austin. We hope to see you again soon.

June 27, 2023

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Employee Rating

Went in going for a used. car and left out with a brand new car in my budget. More

by crhine22
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Brad Bovee, Joshua Lemieux

Jun 27, 2023

Kia of North Austin responded

Hi, We appreciate the review. We are glad we could help you find your new vehicle. We hope to work with you again here at Kia of North Austin.

June 25, 2023

Dealership Rating
Employee Rating

The original Stinger I was looking at sold on my way to the dealership. A few days later Will called and let me know that there was a tribute edition that just came in to the lot. Pretty awesome of him to More

by debatime1
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was a wonderful experience. We hope to work with you again here at Kia of North Austin.

May 14, 2023

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Employee Rating

More trustworthy than I expected from a car dealership. So many $ games played are involved. I really do like my new car. More

by Bbmullican
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Castejon

May 15, 2023

Kia of North Austin responded

Hi, We are glad your time with us was a transparent and professional experience. We appreciate your review and hope to work with you again here at Kia of North Austin.

March 22, 2023

Dealership Rating
Employee Rating

I just started my third, 3 year lease with Kia on multiple vehicles. Why do I keep going back? Because they are great people. They treat you fairly and with respect. I don’t like wasting a lot of tim More

by JohnC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Williams, Ivan Rodriguez , Joshua Lemieux

Mar 22, 2023

Kia of North Austin responded

Hi John, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of North Austin.

February 11, 2023

Dealership Rating
Employee Rating

Process relaxing and no pressure. Given options to work with. Willis was exceptional in every way! More

by English5alsane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wills Philyaw , Joshua Lemieux

Feb 13, 2023

Kia of North Austin responded

Hi, Thank you for the review! We are glad your time with us was a relaxed experience! We look forward to seeing you again here at Kia of North Austin!

December 21, 2022

Dealership Rating
Employee Rating

the team was extremely attentive and resolute. They also provide me a better experience with the car More

by vanessa.pittar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hannah Brusseau , Joshua Lemieux, DJ

Dec 22, 2022

Kia of North Austin responded

Hi Vanessa, Thank you for the review! We are glad your time with us was an attentive experience! We hope to see you again here at Kia of North Austin!

1

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